Company Mission

The individuals who comprise National First Response could do a lot of things in this world, but we have chosen to be in the restoration business because it fulfills on how we want the world to be – that all individuals and families have an opportunity to live in a comfortable home that provides them peace, security, and love.

National First Response exists to fully restore the property and lives of those impacted by natural and man-made disasters.

Company History

The company, based in Tempe, Arizona, has experienced steady growth since its founding in January 2008. At its inception, National First Response had just a single truck and just a few air cleaning and drying pieces of equipment. Since that time, the company’s staff has steadily grown (which includes specialists in water damage and fire damage restoration), built a fleet of emergency response vehicles, and added thousands of dollars worth of specialized equipment to confront any water- or fire-damaged home, including air scrubbers, air movers, and industrial dehumidifiers.

Major Disaster Response

In 2011, National First Response dispatched emergency response teams to a number of major disasters. In June, the company sent a team to northeastern Arizona to respond to the Wallow Fire, which became the largest fire in Arizona’s history. The fire burned some 850 square miles of forest and more than 30 structures, displacing more than 6,000 families in the process.
National First Response remediated more than 40 homes damaged by the smoke and fire. In addition, National First Response was selected by the U.S. Forestry Service to remediate the smoke damage done to its Apache-Sitgreaves Forestry Service building in Springerville. Smoke from the forest fire caused more than $300,000 worth of damage to the 20,000-square-foot administrative building.

The company also responded to flooding brought about by Hurricane Irene, which brought heavy rainfall and flooding to the East Coast of the United States. It’s estimated that the 2011 hurricane caused as much as $15 billion worth of storm damage in the United States alone. Emergency response teams from National First Response assisted more than a dozen families in New Jersey, some of whose homes were flooded to the full height of their first floor. National First Response remediated homes with not only flood damage but runaway mold. Our emergency response team dried the structures (which in some cases required demolition down to the floor joists), which allowed the families to begin reconstruction and return to their homes.

In January 2012, National First Response dispatched an emergency response team to Reno, NV to help deal with the aftermath of a wildfire that destroyed 29 homes and forced the evacaution of 10,000 residents. The unnamed wildfire spread quickly, pushed by winds that exceeded 80 mph.

In June 2012, National First Response dispatched two Disaster Response Teams to Saratoga Springs, UT after the Dump Fire caused smoke damage to hundreds of homes that were near the Dump Fire. The Arizona teams augmented the Utah teams already working to restore homes in the area. In all, National First Response had more than 25 fire restoration technicians in the field working to restore more than 30 homes. Although no homes burned in the wildfire, hundreds were significantly damaged by the plume of smoke that shrouded the suburban area.

Shane Orlando

Shane Orlando – President

Shane Orlando’s entire professional life has been about building and restoration, and he uses that vast experience and his business acumen to guide National First Response.

He started working as an energetic 13-year-old framing house in the Mesa, AZ and for the next several summers built hundreds of homes. Meanwhile, Orlando began using his homebuilding earnings to buy and fix run-down cars and motorcycles, which he then sold to friends and car enthusiasts. He was so successful in restoring vehicles, he opened his own auto body shop. Orlando Auto Body began in a 600-square-foot shop working on 100 cars a year and now has become a high-tech operation with 15 full-time technicians that restore more than 1,000 cars annually.

In the early 2000s, Orlando returned to his home building roots with Orlando Custom Homes. He began by refurbishing homes for people, but soon was building multi-million dollar custom homes throughout the Valley. Orlando Custom Homes built dozens of custom homes and developed a number of sub-divisions.

Even before the demand for high-end homes diminished, Orlando had turned his restoration and building talents toward helping to restore homes damaged by a disaster. He started National First Response in 2008 and the company has grown steadily since, establishing itself in the industry for its quality, quick and thorough work.

Shane also contributes to the community through his work with non-profit organizations. Seeing a clear need, in 2010, Shane created a non-profit organization, Community Restoration, which helps homeless shelters to maintain or expand their facilities. The non-profit’s first project was to build new sleeping quarters for the East Valley Men’s Shelter in Mesa. Shane lives in Mesa with his wife, Heather, and their four children. He is an avid hunter, boater and motorcyclist.

Kevin Cavanaugh – Secretary/Treasurer

Kevin CavanaughBorn in Philadelphia, PA and raised in Phoenix, Arizona. His young life was chalked full of challenge; tests of faith, strength, and courage. He joined the U.S. Navy to explore the world. Later, he would utilize the training he received in Total Quality Management and Strategic Resource Planning to improve many companies throughout his career.

Kevin’s passion for excellence and experience provides us the ability to distinguish what actions and processes are needed to create efficient operations and profitable results.

Kevin is married to his high school sweetheart, Jennifer, and has four children; Ariel, Chelsea, Cody, and Skylar.

Mark Chausse – Chief Financial Officer

Mark Chausse developed his talents in finance and accounting formally and from real-life experience having served 24 years in the United States Air Force. Mark was personally responsible for MM in cash that was used to influence Village leaders around the world. Mark also served under the Comptroller of the Air Force, managing BB in annual budgets.

In 2008, he consulted on a number of start-up ventures, advising them on financial proformas and projections for business plan composition, due diligence, and budgeting. Mark has built auto body repairs shops from the ground up to profitability and sale. Mark lives and breathes numbers.

In 2010, he was a co-founder of Basalt Fiber Technologies, a maker of basalt fiber, which was acquired by Bourque Industries, producer of a patented alloy used in vehicle and body armor. He became the chief financial officer of National First Response Corp. in 2012. He lives in Mesa and is an avid dirt biker and water skier.

Chris Owens — Vice President / General Manager

Challenge Chris Owens with virtually any construction problem and he will know what to do to solve it. With more than 20 years of experience in construction and restoration, Chris has seen just about every imaginable scenario.

He began his career as an equipment operator and pipe laying foreman and in just a few years was a project superintendent for Moline Construction, where he managed such projects as building out a DSW shoe store to building an Episcopalian church. As a principal in McCormick Owens Development, Chris oversaw the development of a number of significant projects, including a $6 million custom home and the $10 million San Tan Lakeside Estate, an 80-acre master planned community in Gilbert.

For National First Response, Chris oversees the day-to-day operation of all our Disaster Response Teams in the Phoenix metropolitan area. Chris lives in Chandler with his wife, Stephanie and their two children, Tyler and Madison.

Steven — Mitigation Manager


With a dedication to making individuals whole again after a loss, Steven Kelley has experienced the gambit of property losses on many differing scales. From multimillion-dollar Las Vegas casino fires and hurricane relief efforts to the more common residential water heater failures and toilet backups. Property restoration has been the focus of his career for the last 14 years.

As National First Response’s Mitigation Manager Steven is responsible for overseeing all emergency services as well as the water and demo technicians. With his years of experience he is able to impart his knowledge of Drying Science onto an ever growing crew of technicians, ensuring all of our crews have the most thorough and up to date knowledge.

Brandi Jurica — Office Manager


Brandi Jurica is a native Arizonan and has been the restoration industry for 5+ years. Currently
Responsible for AR/AP and for providing exceptional customer service. Brandi is also a highly effective Project manager and an exceptional communicator.

Brandi lives in Mesa AZ with her two Sons Corey and Dominick as a family they enjoy football hiking and outdoors. (Go Dallas Cowboys)

National First Response is licensed by the Arizona Registrar of Contractors, Residential License No. ROC 277884 and Commercial License No. ROC 277885.

National First Response has been certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) for water remediation and mold remediation. The IICRC (now known as The Clean Trust) is an ANSI Standard Development Organization (SDO) and pursues the development of cleaning standards for the remediation industry as a whole. Check our standing with the IICRC on the group’s website at

Institute of Inspection Cleaning and Restoration- Certified Member
The Clean Trust – Certified Member
Professional Mold Inspection Institute
– Certified Residential Mold Inspector
Professional Mold Inspection Institute
– Certified Mold Remediator
Professional Mold Inspection Institute
– Certified Commercial Mold Inspector
Arizona Registrar of Contractors – Registered Contractor
The Asbestos Institute – Certified Removal Contractor
Professional Mold Inspection Institute—Certified Contractor
Xactware/Xactimate – Certified Contractor
United States Environmental Protection Agency – Certified to conduct lead-based paint renovation, repair and painting activities.
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