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# National First Response: Full-service emergency restoration and general contracting company serving the Greater Phoenix area since 2008. Available 24/7 for water, fire, smoke, storm, and mold damage.

## Sitemaps
[XML Sitemap](https://nationalfirstresponse.com/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [Monsoon Damage Restoration in Arizona: Roof Leaks, Flooding, Fallen Trees & Reconstruction](https://nationalfirstresponse.com/monsoon-damage-restoration-in-arizona/): National First Response provides monsoon damage restoration services across Arizona, including emergency water extraction, structural drying, storm cleanup, debris removal, mold remediation, repair, reconstruction, and insurance documentation.
- [Can an AC Leak Cause Water Damage in Your Home?](https://nationalfirstresponse.com/can-an-ac-leak-cause-water-damage/): Yes. An AC leak can cause water damage when moisture moves beyond the unit and reaches the materials around it, especially ceilings, drywall, insulation, flooring, cabinets, baseboards, or wall cavities.
- [Small Leak, Big Damage: What Happens If You Ignore a Plumbing Leak](https://nationalfirstresponse.com/plumbing-leak/): A small plumbing leak can look harmless at first. Maybe it is a slow drip under the sink, a loose connection behind a wall, or a minor pipe leak you think can wait until the weekend. The problem is that water does not stay in one place. It spreads into surrounding materials, seeps into hidden spaces, and keeps causing damage long after the visible leak seems minor.
- [What to Do in the First 24 Hours After a Burst Pipe](https://nationalfirstresponse.com/what-to-do-in-the-first-24-hours-after-a-burst-pipe/): A burst pipe does not give you time to think. Water spreads fast, soaks into walls and flooring, and starts damaging your property within minutes. What happens in the first 24 hours affects how much can be saved, how far the moisture spreads, and how complicated the insurance process becomes.
- [Flood Restoration in Arizona: What It Is, How It Works, and What to Do Next](https://nationalfirstresponse.com/flood-restoration-in-arizona/): Flood restoration is the process of removing water, drying the structure, cleaning affected areas, and restoring the property back to a safe, stable condition. In Phoenix and across Arizona, fast response matters because flood damage can continue spreading long after the visible water is gone.
- [6 Common Causes of Water Damage in Arizona Homes](https://nationalfirstresponse.com/common-causes-of-water-damage-in-arizona/): Sewage backups are one of the most serious causes of water damage because the water is contaminated. These backups can result from blocked drains, plumbing failures, sewer line issues, or storm-related overload. In Arizona, intense monsoon runoff can add pressure to drainage systems and contribute to backup conditions in some properties.
- [5 Facts Every Homeowner Should Know About Water Damage](https://nationalfirstresponse.com/water-damage-warning-signs-and-facts/): Water damage is one of the most common and costly problems homeowners face. Whether it starts with a leaking appliance, a burst pipe, or a roof leak during a storm, water can quickly spread through floors, walls, and structural materials.
- [Washing Machine Leak Water Damage: What to Do Immediately and When to Call a Professional](https://nationalfirstresponse.com/washing-machine-leak-water-damage-help/): Washing machine leak water damage can occur faster than many homeowners expect. A washing machine leak can release several gallons of water in minutes. When that water spreads across the flooring, under the baseboards, and into nearby rooms, damage can escalate quickly.
- [Water Damage Extraction: What It Is, How It Works, and Why Speed Matters](https://nationalfirstresponse.com/water-damage-extraction/): Water damage extraction is the professional removal of standing water and trapped moisture after a leak, flood, burst pipe, appliance failure, or storm. The purpose is to stabilize the structure, prevent material deterioration, and prepare the property for controlled drying.
- [How Much Does Water Damage Repair Cost in Arizona?](https://nationalfirstresponse.com/how-much-does-water-damage-repair-cost/): When the water damage is sudden and accidental, insurance often pays for mitigation, drying, and necessary repairs. Early documentation and fast response help support coverage.
- [Water Mitigation vs Remediation: What’s the Difference and Why It Matters](https://nationalfirstresponse.com/water-mitigation-vs-remediation/): When water damage affects your home or business, the response needs to happen fast. In those first conversations, you will likely hear two terms used right away: water mitigation and water remediation. They are closely connected, but they are not the same thing. Knowing water mitigation vs remediation early in the response process helps property owners reduce damage, control costs, and avoid delays with insurance claims.
- [Water Damaged Hardwood Floor Repair: What to Know Before Replacing Floors](https://nationalfirstresponse.com/water-damaged-hardwood-floor-repair/): Water damage does not always mean your hardwood floors need to be replaced. In many cases, water damaged hardwood floor repair is possible when the situation is handled quickly and correctly. The challenge is knowing when repair makes sense, when replacement is unavoidable, and how water damage restoration impacts the outcome.
- [Biohazard Mitigation: What It Is, When It’s Needed, and How the Process Works](https://nationalfirstresponse.com/biohazard-mitigation-and-health-risks/): Biohazard mitigation is the controlled removal, cleanup, and decontamination of materials that pose serious biological or chemical health risks. Unlike standard cleaning, hazmat mitigation is required in environments where blood, bodily fluids, harmful pathogens, chemical residue, or toxic contaminants are present.
- [Fire Damage Restoration Costs: What Homeowners Can Expect](https://nationalfirstresponse.com/fire-damage-restoration-costs-guide/): Most fire damage restoration projects fall between $10,000 and $30,000, depending on how severe the fire was, how much smoke and water damage occurred, and how much rebuilding is required. Fire damage restoration costs at this level often reflect a combination of smoke cleanup, water damage mitigation, and partial reconstruction.
- [Arizona’s #1 Response Team For Emergency Restoration: National First Response and Velocity Packout](https://nationalfirstresponse.com/arizonas-1-response-team-for-emergency-restoration/): Our mission is to restore peace, dignity, and the feeling of home.
- [Dry In Place Water Damage Restoration: The Fastest Way to Restore Arizona Homes](https://nationalfirstresponse.com/dry-in-place-restoration-method/): When water damage hits a property, most homeowners expect walls, flooring, and drywall to be ripped out. Traditional tear out methods are messy, disruptive, and slow. Dry In Place is a modern restoration technique that removes moisture from structural materials without demolition, helping families and businesses recover faster and with less loss.
- [Do You Need Tarp Services After a Fire or Storm?](https://nationalfirstresponse.com/board-up-services-property-protection/): National First Response provides emergency board up services and roof tarping services throughout Mesa, Phoenix, Chandler, Gilbert, Tempe, and surrounding Arizona communities. With 24 hour board up service and decades of command-level experience, our team responds fast and protects your home with urgency and precision.
- [Drywall Water Damage: How To Identify, Dry, and Repair It Safely](https://nationalfirstresponse.com/drywall-water-damage-repair-or-replace/): Drywall water damage is extremely common in Arizona homes, especially after supply-line leaks, monsoon storms, or appliance failures. Because drywall absorbs water quickly, homeowners often wonder whether it can be repaired or if it needs to be replaced. This guide explains how to identify drywall water damage, what to do first, how to dry it safely, and when drywall can be repaired instead of removed.
- [Smoke Remediation Services: How NFR Removes Smoke, Soot, and Odor After a Fire](https://nationalfirstresponse.com/smoke-remediation-services-essentials/): Smoke can spread through a home in minutes. Even a small fire in one room can leave soot and odor in walls, furniture, air ducts, and flooring. Smoke remediation services are designed to remove particles that are unsafe to breathe and restore the property to a clean, livable condition. Our smoke remediation services ensure every affected area is treated thoroughly and safely.
- [Emergency Restoration vs. Standard Repairs: What’s the Difference?](https://nationalfirstresponse.com/emergency-restoration-vs-standard-repairs/): When disaster strikes, every minute counts. Flooding from a burst pipe, smoke from a kitchen fire, or structural damage from a storm all require fast action. But not all repair services are the same. Emergency restoration is designed to address urgent situations immediately, while standard repairs focus on scheduled maintenance and improvements. Knowing the difference can protect your property, save money, and keep your family safe.
- [How to Prepare Your Home for Arizona Monsoon Season](https://nationalfirstresponse.com/prepare-your-home-for-arizona-monsoon-season/): The Arizona monsoon season officially begins on June 15 and runs through September 30. During this time, Arizona experiences the majority of its annual rainfall, around 50-60%. Phoenix’s monsoon season baseline is 2.7 inches of precipitation, according to the National Weather Service (NWS). Most storms occur in July and August. In 2025, the season started right on time, and homeowners across Arizona are already preparing for what’s ahead.
- [24 Hour Emergency Plumbing: Always Ready](https://nationalfirstresponse.com/24-hour-emergency-plumbing-always-ready/): A burst pipe, a blocked drain, or a malfunctioning water heater can quickly turn into a disaster. That’s where 24 hour emergency plumbing services come in — offering round-the-clock support for both minor and major plumbing issues.
- [Smoke Damage Remediation: What to Keep and Discard After a Fire](https://nationalfirstresponse.com/smoke-damage-remediation/): Experiencing a fire in your home is devastating, and the aftermath can be overwhelming. While fire damage is often the primary concern, the effects of smoke can be just as harmful, if not more so. Smoke damage remediation is essential to restore your home safely and ensure that your environment is free from harmful residues. This guide will help you understand what to keep and what to throw away after smoke damage, so you can make informed decisions during the restoration process.
- [Comprehensive Guide to Fire Restoration](https://nationalfirstresponse.com/comprehensive-guide-to-fire-restoration/): Experiencing a fire in your home or business can be a traumatic and devastating event. The aftermath of fire leaves behind not only visible damage but also hidden dangers that need professional attention. Fire restoration is a crucial process that helps return your property to its pre-loss condition while ensuring safety and mitigating further damage.
- [The Importance of Mold Remediation and Restoration](https://nationalfirstresponse.com/mold-remediation-and-restoration/): Mold is a sneaky and persistent intruder that can wreak havoc on your home and health. Whether it's a small patch in the bathroom or a widespread infestation, mold growth poses a serious issue that demands immediate attention. This article will guide you through the essentials of mold remediation and restoration, helping you understand what it is, why it’s crucial, and how professionals can help restore your home to a safe and healthy environment.
- [A Guide To Fire Damage Restoration](https://nationalfirstresponse.com/a-guide-to-fire-damage-restoration/): When the unthinkable happens and fire ravages your home or business, the aftermath can be devastating. Beyond the immediate danger and destruction, the lingering effects of fire damage can leave you feeling overwhelmed and uncertain about the road ahead. However, with the right knowledge and support, it's possible to navigate the process of fire damage restoration and rebuild your life from the ashes. In this guide, we'll explore the steps involved in fire damage restoration and provide valuable insights to help you reclaim your space and your peace of mind.
- [Mold Remediation: Your Ultimate Guide On Tackling Mold](https://nationalfirstresponse.com/your-guide-to-mold-remediation/): Mold. Just the word can send shivers down the spine of any homeowner. It's the silent intruder, lurking in damp corners and hidden crevices, threatening the health of your home and your loved ones. But fear not! With the right knowledge and approach, mold remediation can be a manageable task. Let's dive into the world of mold remediation and learn how to tackle this pesky problem head-on.
- [7 Essential Fire Damage Restoration Services](https://nationalfirstresponse.com/fire-damage-restoration-services/): When the flames of a fire engulf your home or business, it can be one of the most devastating and heart-wrenching experiences imaginable. Fire damage restoration services are crucial when your home or business faces the aftermath of flames In such a challenging time, you need a trusted partner who can guide you through the entire process. At National First Response, we understand the trauma you're facing, and we're here to help you rebuild and recover.
- [Arizona Emergency Restoration Services: Holiday Guide](https://nationalfirstresponse.com/holiday-emergency-restoration-services/): Get ready for the holidays with crucial emergency restoration services in Arizona. Our team of experts provides comprehensive insights and guidance to help you navigate the year-round need for home safety, ensuring that your 'Home for the Holidays' is prepared for any emergency in the unique challenges of the Arizona desert.
- [Emergency Water Damage Restoration: Tips for Homeowners](https://nationalfirstresponse.com/emergency-water-damage-restoration/): Emergency water damage restoration can strike unexpectedly and wreak havoc on your home, causing structural issues, mold growth, and costly repairs. Whether it's from a burst pipe, a roof leak, or a natural disaster, knowing how to respond promptly and effectively can make a significant difference in mitigating the damage.
- [Dealing with Storm Damage in Arizona](https://nationalfirstresponse.com/storm-damage-in-arizona/): Arizona's breathtaking landscapes are often matched by the intensity of its weather. From scorching desert heat to sudden downpours, the state experiences rapid and sometimes unpredictable changes in weather that can lead to significant storm damage. In this article, we'll explore the challenges posed by these weather fluctuations, the types of damage they can cause – including roof damage, window breakage, and flooding – and how National First Response plays a vital role in storm damage restoration.
- [Water Heater Replacement: Signs It’s Time for a New One](https://nationalfirstresponse.com/signs-for-water-heater-replacement/): Water heater replacement is an inevitable part of homeownership. While these appliances provide essential hot water for our daily needs, they eventually reach the end of their lifespan. Recognizing the signs indicating it's time for water heater replacement is crucial for maintaining comfort and convenience in your home. Let's explore the telltale signs that your trusty water heater might be on the brink of needing replacement.
- [Emergency Restoration in Arizona’s Commercial Sector](https://nationalfirstresponse.com/emergency-restoration-commercial-sector/): When disaster strikes, the impact on businesses can be devastating. From sudden floods and destructive fires to mold outbreaks and water damage, unexpected emergencies can wreak havoc on bottom lines and peace of mind. However, amidst the chaos, there is a beacon of hope: professional emergency restoration services. These dedicated teams, like ours at National First Response, specialize in mitigating the effects of disasters, protecting businesses, and minimizing downtime. Here, we will explore the vital role emergency restoration plays in Arizona's commercial sector, providing a lifeline when businesses need it most.
- [Asbestos Testing: Empower Your Home & Safety](https://nationalfirstresponse.com/asbestos-testing-safeguarding-your-home/): Asbestos testing might sound like something from decades ago, but it remains a real concern for many homes and commercial buildings today. Thousands of structures built before the 1980s still contain materials that may include asbestos, and those materials can become hazardous when they are disturbed.
- [Defending Smoke Damage: Insights You Must Know](https://nationalfirstresponse.com/smoke-damage-insights-you-must-know/): Property fires are no joke. The smoke damage can be long-lasting and harmful even if you are fortunate enough to quickly contain a fire in your home.
- [How to Prepare an Emergency Kit for Any Disaster](https://nationalfirstresponse.com/prepare-an-emergency-kit/): A wise adage says: “Hope for the Best, Prepare for the Worst.” Although we hope for smooth days ahead, being prepared brings peace of mind. At National First Response, we encourage clients to create an emergency kit for readiness. No matter your home’s location or family size, taking simple steps to prepare for unexpected events could be lifesaving.
- [Disaster Proof Homes: 6 Steps to Safety](https://nationalfirstresponse.com/disaster-proof-homes/): Given the unpredictability of recent events, like the COVID-19 pandemic and natural disasters, it's essential to anticipate the unexpected. These occurrences underscore the need for disaster proof homes. Be proactive and prepare your house to withstand potential disasters. Follow these 6 steps to make your home disaster-proof and resilient against unforeseen challenges.
- [How to Handle Ceiling Water Damage](https://nationalfirstresponse.com/how-to-handle-ceiling-water-damage/): How often have you looked up to notice a ceiling with bulges, peeling paint, or discoloration? In older homes and businesses, these imperfections may seem common. However, these issues are more than unsightly—they point to a potentially serious issue of ceiling water damage.
- [How to Handle Mold In A Rental Property](https://nationalfirstresponse.com/how-to-handle-mold-in-a-rental-property/): Mold can be a major concern if you are renting. Tenant rights can be challenging to understand, especially when dealing with problems like mold in your property.
- [What To Expect During The Fire Damage Restoration Process](https://nationalfirstresponse.com/the-fire-damage-restoration-process/): The fire damage restoration process is crucial for recovering from the trauma of a fire in your home. Not only do fires cause notable damage, but they bring disruption, the loss of treasured possessions, and your sense of security and comfort in your home. Even small fires can create ongoing damage and long-lasting safety issues. Smoke contains corrosive—and potentially toxic—microparticles that can affect virtually every surface in your home, discoloring walls, tarnishing metals, causing plastics to erode, and staining clothing, carpeting, and upholstery.
- [Let NFR Handle Your Home Insurance Claim](https://nationalfirstresponse.com/nfr-handle-your-home-insurance-claim/): If there is one thing in life that we can all agree on, it's that filing a home insurance claim can be a painful and time-consuming procedure. Whether it's because of a vehicle accident or a natural disaster, these issues cause serious damage to your home and property.
- [What To Do If You Have A Water Leak](https://nationalfirstresponse.com/what-to-do-if-you-have-a-water-leak/): It’s easy to feel overwhelmed when water damage from a water leak affects your property. If your pipe just bursts and your basement is overflowing, or your faucet has been leaking for weeks without you knowing it, you may be scratching your head, wondering what to do next.
- [Why Water Damages Occur Even in Phoenix’s Dry Weather](https://nationalfirstresponse.com/why-water-damages-occur-even-in-phoenix/): Water damages can occur even as the summer heat builds in the arid Phoenix landscape, making it drier than ever. Although we get little rain this time of year, the lack of precipitation unfortunately won’t shield your home from potential issues.
- [Should I Buy a House with Mold?](https://nationalfirstresponse.com/should-i-buy-a-house-with-mold/): For most people, a house will be the biggest investment of their lifetime. As such, due diligence is essential. If you are considering taking the plunge into new homeownership, taking time to identify defects in a house with mold can save you in the long run.
- [Home Restoration Services Following Fire Damage](https://nationalfirstresponse.com/home-restoration-services/): A fire in your home is no laughing matter. This terrifying experience isn’t necessarily over once the flames have gone out. Smoke and residue can create additional issues that pose a risk to your home and your family’s health, making it essential to seek professional home restoration services to address these lingering problems.
- [The Role of Water Extraction in Restoration](https://nationalfirstresponse.com/water-extraction-in-restoration/): When your home has been flooded and water damage has occurred, rapid water extraction is crucial. To prevent further damage or mold growth, water extraction should be performed swiftly and professionally.
- [Fire Prevention: 5 Tips to Protect Your Home](https://nationalfirstresponse.com/fire-prevention-tips-for-you-home/): Fire prevention is paramount when it comes to safeguarding your home and loved ones. Implementing effective strategies to minimize the risk of house fires can help protect your property and ensure the safety of everyone inside.
- [Flooded Home? Here Are 9 Steps To Sanity](https://nationalfirstresponse.com/9-essential-steps-for-flooded-home/): Firstly, stay calm. While a flooded home can be overwhelming, a few proactive steps can mitigate the damage and help you get things back to normal as soon as possible. Even better – the assistance of a home restoration company that specializes in water damage can lighten your load and ensure the least possible disruption to your life after dealing with a flooded home.
- [Is Black Mold Dangerous? What It Actually Does to Your Health](https://nationalfirstresponse.com/is-black-mold-making-you-sick/): You’ve heard the term before. Black mold has a reputation as something dangerous, toxic, and often hidden inside homes.
- [How to Prevent Mold From Growing In Your Home After Water Damage](https://nationalfirstresponse.com/how-to-prevent-mold-growth/): Water damage does not end when the visible water is gone. What happens in the first 24 to 48 hours determines whether your property dries safely or turns into a mold problem that spreads behind walls, under floors, and through the air.

## Pages
- [Locations](https://nationalfirstresponse.com/locations/): Locations
- [Stop the water damage](https://nationalfirstresponse.com/stop-the-water-damage/): "*" indicates required fields
- [Learning Center](https://nationalfirstresponse.com/learning-center/): You should not have to deal with insurance claim language. Documentation and coordination are handled for you from start to finish, keeping the process clear and on track.
- [Roofing](https://nationalfirstresponse.com/emergency-roofing/): We are proud to be certified as a GAF Master Elite® Contractor which is a distinguished recognition bestowed upon less than 2% of roofing contractors in North America. This signifies our unwavering dedication to upholding the highest standards in sales, service, and installation, and allows us to offer the best warranties in the business.
- [Biohazard & Unattended Death Cleanup | NFR](https://nationalfirstresponse.com/biohazard-unattended-death-cleanup/): We’re here to support families through the heartbreaking process of cleaning up after the loss of a loved one, offering care, understanding, and respect every step of the way.
- [Referral Program](https://nationalfirstresponse.com/referral-program/): Δdocument.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() );
- [National First Response Corp Terms of Service](https://nationalfirstresponse.com/terms-of-service/): By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:
- [National First Response Corp. Privacy Policy](https://nationalfirstresponse.com/privacy-policy/): Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.
- [Restoration Management Team](https://nationalfirstresponse.com/restoration-management-team/): Restoration Management Team Shane Orlando President Shane Orlando’s entire professional life has been about building and restoration, and he uses that vast experience and his business acumen to guide National First Response. He started working as an energetic 13-year-old framing houses in the Mesa, AZ, and for the next several summers built hundreds of homes. Meanwhile, Orlando began using his homebuilding earnings to buy and fix run-down cars and motorcycles, which he then sold to friends and car enthusiasts. He was so successful in restoring vehicles; he opened his own auto body shop. Orlando Auto Body began in a 600-square-foot shop working on 100 cars a year and now has become a high-tech operation with 15 full-time technicians that restore more than 1,000 vehicles annually. In the early 2000s, Orlando returned to his home building roots with Orlando Custom Homes. He began by refurbishing homes for people, but soon was building multi-million dollar custom homes throughout the Valley. Orlando Custom Homes built dozens of custom homes and developed several sub-divisions. Even before the demand for high-end homes diminished, Orlando had turned his restoration and building talents toward helping to restore homes damaged by a disaster. He started National First Response in 2008, and the company has grown steadily since establishing itself in the industry for its quality, quick and thorough work. Shane also contributes to the community through his work with non-profit organizations. Seeing a clear need, in 2010, Shane created a non-profit organization, Community Restoration, which helps homeless shelters to maintain or expand their facilities. The non-profit’s first project was to build new sleeping quarters for the East Valley Men’s Shelter in Mesa. Shane lives in Mesa with his wife, Heather, and their four children. He is an avid hunter, boater, and motorcyclist. Chris Owens Vice-President/Owner Challenge Chris Owens with virtually any construction project and he will know what to do. With more than 25 years of experience in the construction industry and restoration, Chris has seen just about every imaginable scenario. He began his career in the underground utility trade and in just a few years, became a project superintendent for Moline Construction. There he managed a variety of projects ranging from building out a DSW shoe store to building an Episcopalian church. As a principle in McCormick Owens Development, Chris oversaw a number of significant projects, including multimillion-dollar custom homes and multiple subdivision projects such as San Tan Lakeside Estates, an 80-acre master-planned community in Gilbert, AZ. For National First Response, Chris oversees all the large loss projects and oversees the day-to-day operations of the business. Since joining National First Response in 2011, gross sales have increased from 1.5 million to 5 million in 2019. Chris’s focus has been directed towards helping NFR’s clients first and foremost and as a result, the business continues to grow. Chris lives in Chandler with his wife Stephanie and has 2 children. Chris enjoys racing and riding motorcycles, and spending time with Stephanie and their dog Zoe. Kevin Cavanaugh Secretary Treasurer Kevin’s passion for excellence and experience provides us the ability to distinguish what actions or processes are needed to create efficient, profitable operational results. Kevin has been utilizing the training he received in Total Quality Management and Strategic Resource Planning to guide several other companies throughout his career. He is a veteran of the U.S. Navy and was able to travel the world. Using the leadership skills he acquired in the Navy, he has been able to help lead our team forward today. Born in Philadelphia, PA and raised in Phoenix, Arizona. His young life was chalked full of challenges; tests of faith, strength, and courage. Kevin married his high school sweetheart, Jennifer, and together have four children. Vinnie Neumann Mitigation Manager Vinnie has nine years’ experience in the restoration industry. He first began working in the field of asbestos and lead remediation, where he became a well-rounded expert in emergency mitigation. Over the years he has enjoyed furthering his knowledge within the many facets of the industry while growing in his expertise. He has been an integral part of the team at the National First Response since 2015. After several years in the field as a lead mitigation tech, he was promoted to Mitigation Manager. He takes pride in being able to assist our homeowners during fire and water emergencies quickly and correctly so homeowners can have less stress during stressful times. In his free time, he enjoys spending time with his wife and three sons. Eric Walters Operations Manager Eric Walters is a rare breed in his generation. Eric grew up in California where he honed his skills in all facets of construction. With his attention to detail, he became a master trim carpenter and cabinet installer. There really isn’t anything Eric can’t do related to construction. Eric came to NFR in 2013 where he was utilized in the field for a few years. His people skills are equal to his construction ability, and he was moved into the office as a project manager and now fills the role of Operations Manager. With Eric’s self-starter mentality and his desire to learn, he quickly adapted to his new position. Eric currently manages anywhere from 30 to 40 projects at a time. Eric has become an integral part of the company and participates in making decisions about the company’s growth and key moves as we grow. When Eric isn’t working, he enjoys training and hunting with his 3 dogs and spending time with his wife Brandi and two kids Corey and Dominick. Jeremy Snyder Project Manager Jeremy started his career in construction long before he came to NFR. Jeremy first came to NFR in 2018 as a very skilled tradesman working in our reconstruction division. The team at NFR quickly identified that with his attention to detail, organizational skills, and vast knowledge of construction he would make an ideal project manager for NFR. Jeremy transitioned out of the field in 2020 and has been running projects and helping our clients either restore their property to pre-loss condition or helping them recognize and execute their dream. Jeremy is an Arizona native and when he is not helping people get their homes back together he enjoys Mountain biking, snowboarding, volunteering with multiple charities and spending time with his son Kole and daughter Chevelle. Cody Petillo Estimator Cody joined the team as the Reconstruction Estimator in the Fall of 2021. Previous experience as an adjuster was a driving factor in working at NFR. His attention to detail helps in delivering estimates that capture all that is needed to restore properties and get people's lives back to the way they were before a loss occurred. A little over a year into working here, Cody has now broadened his responsibilities by stepping into the bookkeeper position on top of his estimator role. With that new role, the knowledge and skills he acquired while earning his MBA will serve as a powerful asset in enhancing the company’s performance. Born and raised on Long Island in New York, Cody spends some of his free time growing the game of lacrosse here in AZ. Currently, he is the assistant men’s lacrosse coach for Grand Canyon University. When he is not coaching, he takes the opportunity to hang out with his friends and family. Christina Felix Office Manager Christina started out as a part-time administrative employee and has excelled impressively, now serving as our Office Manager. She is the backbone of company operations, overseeing the human resources, accounts payable, and providing essential project management support, she navigates a vast spectrum of duties with unwavering competence. Her meticulous attention to detail and exceptional organizational skills ensures that our office functions seamlessly even amidst complex matters. Her ability to successfully manage such a diverse range of responsibilities underscores her multifaceted skills and determination. Whether she's expertly managing our office or cheering on her favorite football team, Christina's dedication to excellence shines through in every endeavor. Being an Arizona resident from birth, she was a part of a construction-oriented family, with her father's 25-year tenure as a roofer, she has a firsthand appreciation for hard work and dedication. Having a house full of family with many children running around fills her with pride, while her role as a doting grandmother adds a special spark to her life. Erin Risch Business Development Manager Erin is our Business Development Manager and is renowned for her proactive approach to driving company growth. With a keen focus on marketing strategies and social media outreach, Erin adeptly navigates the dynamic landscape of modern business. Her meticulous attention to building and nurturing business relationships not only expands clientele but has also positioned her as a key player in cultivating strategic partnerships. Within her role, Erin's networking prowess serves as the cornerstone of her success. Her ability to establish and foster connections has been instrumental in propelling the company's reach and reputation. Through her innovative strategies, she not only promotes the brand but also effectively communicates its value to potential clients. Outside of her professional role, Erin finds joy in her role as a devoted mother to a beautiful daughter, as well as caring for her two beloved dogs. Along with this, Erin loves being outdoors, taking vacations, and embracing nature. Matt Romero Project Manager Matt Romero is a seasoned professional with over 22-years in the insurance industry. With a diverse background that spans both insurance and construction, he brings a unique perspective to his role as a Reconstruction Division Project Manager. Having spent 7 years in the construction industry, Matt possesses an in-depth understanding of the intricacies and challenges that come with managing construction projects. This hands-on experience has allowed him to seamlessly transition into his current role, where he applies his comprehensive insurance industry knowledge, and understanding of construction practices to effectively lead and oversee projects. Matt's journey has been marked by continuous growth and learning. His experience in construction project management has further honed his ability to coordinate teams, allocate resources, ensuring projects are executed timely and properly. As a proactive problem solver and a strategic thinker, Matt thrives in dynamic environments. He leverages his extensive background in the insurance industry to navigate complex situations and provide innovative solutions that meet both customer needs and industry standards. Beyond his professional accomplishments, Matt is known for his dedication to his family. He spends his personal time taking part in activities with his wife, and four children, as well as his extended family. With a strong foundation in insurance, construction, and project management, Matt Romero continues to drive success by delivering projects that exceed expectations and contribute to the overall growth of our company. Highly Trained and Certified in an Array of Restoration Services Learn More
- [Damage Assessment Contact Thank You](https://nationalfirstresponse.com/damage-assessment-contact-thank-you/): Thank you for your interest in National First Response. We have received your request and will be in touch shortly to set up a convenient time. We look forward to serving you.
- [Scottsdale](https://nationalfirstresponse.com/locations/scottsdale-water-fire-damage-restoration/): Dealing with property damage is tough, and it is important to act fast when water, fire, or storm damage hits. National First Response gives Scottsdale property owners access to trained restoration technicians around the clock, making it easier to take control of the damage before it spreads further. Whether it is a burst pipe, flooding, sewage backup, hidden leak, or fire and smoke damage, we can have someone ready to help within an hour.
- [Tucson](https://nationalfirstresponse.com/locations/tucson-water-fire-damage-restoration/): We are trained professionals who know how to handle the problem in both the short and long term. This type of damage can be difficult to deal with on your own, which is why we provide water damage restoration, fire damage restoration, mold remediation, cleanup, and repair support throughout Tucson. You get fast action, experienced service, and a team focused on restoring your property the right way.
- [Phoenix](https://nationalfirstresponse.com/locations/phoenix-water-fire-damage-restoration/): Standing water can soak into flooring, drywall, baseboards, and cabinets faster than most property owners expect. The longer moisture sits, the more likely you are to face structural damage, material loss, and mold growth. Since 2008, National First Response has provided fast, professional water damage restoration across Arizona, including emergency water removal, water extraction, structural drying, and damage cleanup in Phoenix.
- [Home](https://nationalfirstresponse.com/): Stop the damage now with IICRC-certified technicians on-site within the hour. Serving Arizona since 2008, National First Response gives you the immediate relief you need when facing water, fire, or mold emergencies. You get an expert team that takes complete control of the crisis the moment we arrive.
- [Articles](https://nationalfirstresponse.com/articles/)
- [Certifications](https://nationalfirstresponse.com/certifications/): We're Here to Help. Onsite valleywide within an hour. Outlying areas within 24 hours.
- [Insurance](https://nationalfirstresponse.com/insurance/): Dealing with water, fire, or storm damage is stressful enough without the added challenge of navigating your insurance claim. National First Response is Arizona’s trusted partner for property restoration and insurance claim assistance. Our experts respond 24/7, assess the damage, and work directly with your insurance company so you can focus on getting life back to normal.
- [Emergency Plumbing Service](https://nationalfirstresponse.com/emergency-plumbing-service/): A plumbing emergency can flood your property in seconds. National First Response provides 24/7 emergency plumbing service in Mesa, Phoenix, and surrounding Valley communities for burst pipes, water heater failures, slab leaks, sewer backups, clogged drains, and sudden plumbing leaks. You get an emergency plumber within the hour to stop the source, control the damage, complete urgent repairs, and handle the insurance.
- [Water Heater Repair](https://nationalfirstresponse.com/water-heater-repair/): We're Here to Help. Onsite valleywide within an hour. Outlying areas within 24 hours.
- [Storm Damage Restoration](https://nationalfirstresponse.com/storm-damage-restoration/): When storm damage hits, your property needs fast stabilization. Wind, rain, hail, and debris can create roof leaks, broken exterior openings, water intrusion, and structural damage that spread quickly if they are not addressed. National First Response provides 24/7 storm damage restoration in Mesa and throughout the Valley to secure the property, control the damage, document the loss, and move storm damage repair forward.
- [Fire & Smoke Damage Restoration](https://nationalfirstresponse.com/fire-smoke-damage-restoration/): We provide statewide service
- [FAQ](https://nationalfirstresponse.com/faq/): If you’ve seen any of the myriad of cooking shows on television, then you’ve seen that even top chefs can experience a kitchen fire. It makes for good television, but is frightening and dangerous in your own home.
- [Contact Us](https://nationalfirstresponse.com/contact-us/): National First Response prioritizes excellence in emergency restoration, mitigation, reconstruction, and roofing services. We maintain rigorous procedures to ensure quality, leaving no detail overlooked in the restoration or roofing process. Before considering any project complete, we conduct thorough walkthroughs with the property owner, addressing any concerns across all services to guarantee 100% satisfaction.
- [Start a Claim](https://nationalfirstresponse.com/start-a-claim/): "*" indicates required fields
- [Damage Assessment](https://nationalfirstresponse.com/damage-assessment/): The National First Response team has more than 75 years of experience in roofing, restoration, construction, disaster and project management to properly identify any current and future issues that your property may have. Our team can professionally resolve any type of damage, whether it’s water damage from a monsoon, smoke or fire damage from a structure fire, or roof damage from a hail storm. Our team will work to navigate your insurance claim and restore your property and peace of mind.
- [Contractor Services](https://nationalfirstresponse.com/contractor-services/): National First Response offers more than just remediation and restoration services. We are a full-service General Contractor and have a Construction Division tasked with repairing properties that have sustained damage.
- [Emergency Services](https://nationalfirstresponse.com/emergency-services/): National First Response is a residential and commercial emergency provider offering a broad range of emergency and non-emergency services. Whether it’s water or mold removal, repairing floodwater damage to property, we fully guarantee every remediation and restoration job we do.
- [Water Damage Restoration](https://nationalfirstresponse.com/water-damage-restoration/): At NFR, our 24/7 emergency water damage restoration team is on-site within 60 minutes to begin mitigation. From stopping the source and removing standing water to structural drying and mold prevention, our certified process ensures your property, belongings, and health are protected. We work step by step to return your home or business to pre-loss condition as quickly and safely as possible.
- [Commercial](https://nationalfirstresponse.com/commercial/): Restoration is phased to manage access, safety, and noise while preserving usable areas whenever possible. National First Response has provided Arizona commercial restoration services since 2008, delivering 24/7 emergency response, scalable mitigation for multi-unit properties, and clear documentation for stakeholders and insurance.
- [Residential](https://nationalfirstresponse.com/residential/): National First Response serves the Phoenix metro area in single family homes, condos, townhomes, and rental properties. Our crews plan work around families who are still living in the space and keep work areas contained, clean, and safe throughout the project.

## Galleries
- [Before and Afters](https://nationalfirstresponse.com/envira/before-and-afters/)
- [Our Work](https://nationalfirstresponse.com/envira/our-work/)