IICRC Certification
For commercial property and facility teams
Protect tenant operations, owner confidence, and asset performance after property damage.
A commercial loss affects tenants, ownership, facilities, and income at the same time. NFR coordinates the restoration work and keeps the responsible people and next tasks visible.
- Stakeholder coordination
- Documented field work
- Visible responsibility
Certified field capability behind every partner handoff
The Cleantrust Certification
Certified Residential Mold Inspector
Certified Mold Remediator
Certified Commercial Mold Inspector
Arizona Registered Contractor
Certified Asbestos Removal Contractor
PMII Certified Contractor
Xactware / Xactimate Certified Contractor
EPA Lead-Safe Certified Firm
Protect What Your Team Has Built
Protect tenant operations and asset performance with one accountable response.
You need to protect tenant relationships, limit disruption, and give ownership credible information. We keep the field response and its next decisions visible.
See How NFR Supports Your Team →Tenant continuity
Plan restoration around affected operations whenever site conditions allow.
Asset protection
Address moisture and damage before the scope has more time to spread.
Credible owner updates
Share documented field decisions, assigned people, and next steps.
Vendor accountability
Follow one visible path for mitigation and eligible repair work.
What We Accomplish Together
Keep tenants, facilities, and ownership aligned without managing the restoration crew.
You retain control of access, tenant communication, and ownership decisions. NFR owns the restoration work and keeps your approved contacts connected to it.
- 1
Define the priorities
Share the affected areas, operating constraints, and immediate property needs.
- 2
Coordinate the field plan
We align access and work with your approved tenant, facility, and ownership contacts.
- 3
Keep the record visible
You can follow ownership, tasks, notes, and outcomes through closeout.
Clear Communication
Know what is happening before you have to ask.
Uncertainty starts the moment a property loss does. We keep the responsible team, current progress, upcoming work, and every project record connected, so you always know where your restoration stands.
Know who owns your project
A team you can reach & trust
You know who is assigned to your property, what each person is responsible for, and who to call with a question.
Example project updates
Chris OwensVice-presidentMoisture readings are down in the kitchen and hallway. Drying equipment stays in place, and we’re on track to finish drying Thursday.
See where the work stands
The current phase, from assessment through mitigation, repairs, and completion, along with the latest update from the field.
Know what comes next
Upcoming visits with arrival windows, and a clear answer on whether anything is needed from you.
A dated record of every step
Field work, documentation, and communication are logged as they happen, so nothing depends on memory.
Every document in one place
Your scope of work, damage photos, moisture readings, and assessment, matching the files provided to your insurer.
Be Ready Before You Need Us
Connect your stakeholders before the next loss.
We will clarify access, tenant contacts, ownership reporting, after-hours routing, and escalation authority before your team is under pressure.
Map your decision-makers
Identify managers, engineers, tenant contacts, and owner representatives.
Define your operating limits
Record access windows, sensitive areas, and continuity priorities.
Set your reporting standard
Choose who receives each update and when.
The NFR Partner Pledge
Clear standards your team can hold us to.
During onboarding, we document your routing, update chain, and escalation preferences. If a service issue comes up, we contact your team first, align the message, and stay accountable until it is resolved.
We make contact within 15 minutes
Once your referral reaches us, we contact the person you referred and confirm the next step.
We provide a 60 to 90 minute arrival window
After dispatch is confirmed, we share the arrival window and update you when the crew is en route and the property is secured.
We come to your team first
If a service issue arises, we contact your team before discussing it with the customer so we can align on a solution.
We check in after service
We follow up to confirm satisfaction, then share what we learn with your team.
From Our Customers
See the service your customers can expect
“The quality of work exceeded expectations. The property was restored efficiently and safely, and I would confidently recommend their services to anyone in need of reliable flood and fire mitigation.”
“I've worked with National 1st Response for quite a while now, and they are a stand-up group of individuals. The ownership is top-notch professional, ethical, and always on top of things. They are definitely setting a new standard in the industry. Highly recommend!”
“The team at National First Response are amazing! When I called, Zachary was great on the phone learning about our situation and answering all my questions, to Troy coming out so quickly and evaluating the job. Dane and Saia both being detailed and hard working taking care of the matter. They all provided incredible customer service, detailed, and professional. My family and I appreciate everything you all did.”
“Great team of qualified professionals who are quick to respond and get the job done. Highly recommended for thorough, honest and reliable service.”
“This was a huge hassle but Dane and his team took great care of us! They asked questions, kept calm and explained the process so we understood. Thank you National First Response Restoration!”
“Great experience! From the get go the First Response team was super communicative, they made sure all aspects of the project were aligned and being handled properly. The Ops manager, Nicole and her staff were communicating with me weekly and throughout the process of the installation. The installation team was amazing, very knowledgeable, professional and thorough. They made sure the property was kept clean and maintained, they cleaned up after installation and made sure everything was right before they completed. These guys are pro level and on point 100%. Highly recommend this company for roofing…!”
Before You Partner
Know exactly what your team can expect.
Your first conversation aligns the details that should never be improvised during a property loss.
What happens after I make an introduction?+
NFR contacts your customer, assesses the property, and records the handoff so you can see the next step.
Can my team stay informed?+
Yes. We align your update chain during onboarding and keep your job information together in one place.
Does every loss need an insurance claim?+
No. The Right Call assessment considers the visible damage, likely scope, and deductible before recommending a claim or cash path.
What if there is a problem after service?+
Contact us directly. Our priority is coordinated communication, a practical resolution, and a closed loop.
How do we begin?+
Book a partner conversation and we will align routing, contacts, expectations, and the customer experience with your team.
Get In Touch
Give your team a restoration partner it can rely on under pressure.
We’ll build the communication path and project updates that keep that promise for your team.
Active property loss?Call 480-405-5596What happens after you submit
Your NFR partnership contact will use these details to prepare a focused conversation around your operation.