Restoration Management Team

Shane Orlando’s entire professional life has been about building and restoration, and he uses that vast experience and his business acumen to guide National First Response. He started working as an energetic 13-year-old framing houses in the Mesa, AZ, and for the next several summers built hundreds of homes.

Meanwhile, Orlando began using his homebuilding earnings to buy and fix run-down cars and motorcycles, which he then sold to friends and car enthusiasts. He was so successful in restoring vehicles; he opened his own auto body shop. Orlando Auto Body began in a 600-square-foot shop working on 100 cars a year and now has become a high-tech operation with 15 full-time technicians that restore more than 1,000 vehicles annually. In the early 2000s, Orlando returned to his home building roots with Orlando Custom Homes. He began by refurbishing homes for people, but soon was building multi-million dollar custom homes throughout the Valley. Orlando Custom Homes built dozens of custom homes and developed several sub-divisions. Even before the demand for high-end homes diminished, Orlando had turned his restoration and building talents toward helping to restore homes damaged by a disaster. He started National First Response in 2008, and the company has grown steadily since establishing itself in the industry for its quality, quick and thorough work. Shane also contributes to the community through his work with non-profit organizations. Seeing a clear need, in 2010, Shane created a non-profit organization, Community Restoration, which helps homeless shelters to maintain or expand their facilities. The non-profit’s first project was to build new sleeping quarters for the East Valley Men’s Shelter in Mesa. Shane lives in Mesa with his wife, Heather, and their four children. He is an avid hunter, boater, and motorcyclist.

Challenge Chris Owens with virtually any construction project and he will know what to do. With more than 25 years of experience in the construction industry and restoration, Chris has seen just about every imaginable scenario. He began his career in the underground utility trade and in just a few years, became a project superintendent for Moline Construction. There he managed a variety of projects ranging from building out a DSW shoe store to building an Episcopalian church. As a principle in McCormick Owens Development, Chris oversaw a number of significant projects, including multimillion-dollar custom homes and multiple subdivision projects such as San Tan Lakeside Estates, an 80-acre master-planned community in Gilbert, AZ. For National First Response, Chris oversees all the large loss projects and oversees the day-to-day operations of the business. Since joining National First Response in 2011, gross sales have increased from 1.5 million to 5 million in 2019. Chris’s focus has been directed towards helping NFR’s clients first and foremost and as a result, the business continues to grow. Chris lives in Chandler with his wife Stephanie and has 2 children. Chris enjoys racing and riding motorcycles, and spending time with Stephanie and their dog Zoe.

Jeremy started his career in construction long before he came to NFR. Jeremy first came to NFR in 2018 as a very skilled tradesman working in our reconstruction division. The team at NFR quickly identified that with his attention to detail, organizational skills, and vast knowledge of construction he would make an ideal project manager for NFR. Jeremy transitioned out of the field in 2020 and has been running projects and helping our clients either restore their property to pre-loss condition or helping them recognize and execute their dream. Jeremy is an Arizona native and when he is not helping people get their homes back together he enjoys Mountain biking, snowboarding, volunteering with multiple charities and spending time with his son Kole and daughter Chevelle.

Christina started out as a part-time administrative employee and has excelled impressively, now serving as our Office Manager. She is the backbone of company operations, overseeing the human resources, accounts payable, and providing essential project management support, she navigates a vast spectrum of duties with unwavering competence. Her meticulous attention to detail and exceptional organizational skills ensures that our office functions seamlessly even amidst complex matters. Her ability to successfully manage such a diverse range of responsibilities underscores her multifaceted skills and determination. Whether she's expertly managing our office or cheering on her favorite football team, Christina's dedication to excellence shines through in every endeavor. Being an Arizona resident from birth, she was a part of a construction-oriented family, with her father's 25-year tenure as a roofer, she has a firsthand appreciation for hard work and dedication. Having a house full of family with many children running around fills her with pride, while her role as a doting grandmother adds a special spark to her life.