24/7 Emergency Response. Onsite Within The Hour.Call 480-405-5596
National First Response

For Arizona builders and general contractors

Contain the damage, document the response, and keep your schedule moving.

Water or mold concerns can interrupt trades, expose finished work, and complicate warranty conversations. NFR provides a focused remediation response while your project team retains control of the build.

  • Certified restoration team
  • Documented field work
  • Discreet project coordination
Construction and contractor work at a property
National First Response technician performing interior restoration work
National First Response craftsperson completing reconstruction work

Certified field capability behind every partner handoff

IICRC Certification

IICRC Certification

The Cleantrust Certification

The Cleantrust Certification

Certified Residential Mold Inspector

Certified Residential Mold Inspector

Certified Mold Remediator

Certified Mold Remediator

Certified Commercial Mold Inspector

Certified Commercial Mold Inspector

Arizona Registered Contractor

Arizona Registered Contractor

Certified Asbestos Removal Contractor

Certified Asbestos Removal Contractor

PMII Certified Contractor

PMII Certified Contractor

Xactware / Xactimate Certified Contractor

Xactware / Xactimate Certified Contractor

EPA Lead-Safe Certified Firm

EPA Lead-Safe Certified Firm

Protect What Your Team Has Built

Protect your schedule, finished work, and reputation with specialist support.

You need a restoration team that can move quickly, document the response, and coordinate without creating another project problem. NFR works inside the structure you already use to run the job.

See How NFR Supports Your Team →
01

Schedule protection

Sequence remediation around the affected work and project priorities you set.

02

Quality control

Bring trained restoration personnel and documented field methods onto the project.

03

Warranty response

Address concerns directly and professionally with your approved team.

04

A complete project record

Keep responsible people, work notes, and next tasks organized.

What We Accomplish Together

Add specialist restoration without giving up control of your project.

You control sequencing, trades, client communication, and project acceptance. NFR owns the restoration scope and coordinates it inside your project plan.

  1. 1

    Triage the issue

    We assess the affected condition and identify the immediate restoration needs.

  2. 2

    Protect the sequence

    We align access, containment, documentation, and restoration work with your team.

  3. 3

    Return the project cleanly

    We complete the agreed scope and give you a documented next step.

Clear Communication

Know what is happening before you have to ask.

Uncertainty starts the moment a property loss does. We keep the responsible team, current progress, upcoming work, and every project record connected, so you always know where your restoration stands.

Know who owns your project

A team you can reach & trust

You know who is assigned to your property, what each person is responsible for, and who to call with a question.

Example project updates

Chris OwensVice-president

Moisture readings are down in the kitchen and hallway. Drying equipment stays in place, and we’re on track to finish drying Thursday.

Mitigation6 readings
  • See where the work stands

    The current phase, from assessment through mitigation, repairs, and completion, along with the latest update from the field.

  • Know what comes next

    Upcoming visits with arrival windows, and a clear answer on whether anything is needed from you.

  • A dated record of every step

    Field work, documentation, and communication are logged as they happen, so nothing depends on memory.

  • Every document in one place

    Your scope of work, damage photos, moisture readings, and assessment, matching the files provided to your insurer.

Be Ready Before You Need Us

Add your restoration path before it becomes a schedule emergency.

Align warranty contacts, superintendents, project managers, access, documentation, and escalation expectations before the next issue surfaces.

Connect your field leaders

Identify the superintendent, project manager, warranty team, and NFR contacts.

Define your project record

Set expectations for photos, notes, scope records, and completion information.

Protect your sequencing

Confirm who controls trade coordination and project handback.

National First Response field and office team together beside company vehicles

The NFR Partner Pledge

Clear standards your team can hold us to.

During onboarding, we document your routing, update chain, and escalation preferences. If a service issue comes up, we contact your team first, align the message, and stay accountable until it is resolved.

We make contact within 15 minutes

Once your referral reaches us, we contact the person you referred and confirm the next step.

National First Response technician greeting a homeowner at the front door

We provide a 60 to 90 minute arrival window

After dispatch is confirmed, we share the arrival window and update you when the crew is en route and the property is secured.

National First Response technicians carrying drying equipment from a service van

We come to your team first

If a service issue arises, we contact your team before discussing it with the customer so we can align on a solution.

National First Response team coordinating together in a conference room

We check in after service

We follow up to confirm satisfaction, then share what we learn with your team.

National First Response office team reviewing project information together

From Our Customers

See the service your customers can expect

“Chris and his crew were outstanding resources in helping to restore our son's home following a fire. While another company did the major clean-up and clearing out the charred materials, Chris and his crew performed the vast majority of the rebuild - and we wish we had given the entire project to them. We loved working with Chris and his crew, the communication was excellent, they came in on budget and they did a fantastic job. Thanks to all the staff of National First Response that worked on our project”
PPhil P.
“I had a water leak coming into my bedroom floor from an unknown source. Two plumbers could not diagnose the source. National First was able to come up with a plan to find the leak. Under the window they opened up a section of the sheetrock of the wall beneath the window. Water was sprayed outside of the window and some leaks were verified coming in below the window. Apparently, a few weeks earlier I had a bad rain storm and the wind was forcing the rain to come in below the window. It was determined that the WINDOW SEAL had failed or that there was not one installed. The plan was to pull out the window, reseal the window, reinstall it, re-sheetrock the open space, repaint the room, re-stucco the outside wall around the window, and repaint the outside wall. The carpet and carpet pad were replaced. It took several weeks to coordinate different contractors to perform all the specialty work. I was very pleased with the craftmanship and detail the workers did on the whole project. The estimate for the repair was right on spot. I had a few extra expenses for work I requested to be done that was not in the original estimate. I would recommend National First for any job relating to home repair.”
SSteven B.
“Fortunately, we didn't have an emergency at our house. We did do our research for our home remodel. Chris Owens and the crew were our choice for our home. We are more than happy with our results. We most certainly made the correct choice in contractors. Chris was always available for questions, clarifications and open communication. 100% comparable in cost too!!! We are ecstatic and LOVE our new home!! Thanks, Chris and Team!!”
JJulie N.
“Whenever I enter my front entry door, I can't believe how good it looks. Rick Estrella, the painter, was able to transform the old, unpainted door, and cracked, weathered trim into a look better than new. He also meticulously caulked, masked, primed, and painted the exterior siding, a new patio door, and interior areas with the same quality. He is a true professional.”
MMichael S.
“We are extremely happy with our new roof on house, back patio and detached shop done by National First Response Roofing. We also had some restoration work done on the inside of the detached shop, water damage from roof leaks. From Cody handling claims, Mike the roofing superintendent, and Nicole in the office were all great and communicative. The roofing crew was fantastic too. Not only the craftsmanship they put into the work, they used drop cloths to protect property and they cleaned up impeccably every day. If you're in need of restoration work, roofing, and one stop remodeling work, give National First Response a call today: you will be glad you did!”
Completed National First Response project shared by gary cusickCompleted National First Response project shared by gary cusick
ggary cusick
“They did an excellent job on our remodel. Eric our project manager kept the project on time. All crews that worked on our home were professional and courteous. They also worked hard and performed top quality work. The final product exceeded our expectations. We are so happy we chose National First Response! Update: we recently had storm damage on our roof. They came out right away to address the issues. We ended up needing a new roof and ceiling and they did a great job. Our project manager Brendan was responsive and addressed any concerns we had throughout the project. The office staff is excellent to work with: professional, highly organized, and kind. Thank you to everyone who worked on this project. We appreciate you!”
SStephanie Morocco

Before You Partner

Know exactly what your team can expect.

Your first conversation aligns the details that should never be improvised during a property loss.

What happens after I make an introduction?+

NFR contacts your customer, assesses the property, and records the handoff so you can see the next step.

Can my team stay informed?+

Yes. We align your update chain during onboarding and keep your job information together in one place.

Does every loss need an insurance claim?+

No. The Right Call assessment considers the visible damage, likely scope, and deductible before recommending a claim or cash path.

What if there is a problem after service?+

Contact us directly. Our priority is coordinated communication, a practical resolution, and a closed loop.

How do we begin?+

Book a partner conversation and we will align routing, contacts, expectations, and the customer experience with your team.

Get In Touch

Give your team a restoration partner it can rely on under pressure.

We’ll build the communication path and project updates that keep that promise for your team.

Active property loss?Call 480-405-5596

What happens after you submit

Your NFR partnership contact will use these details to prepare a focused conversation around your operation.

Fields marked * are required.

A partnership team member will follow up with a clear next step.For an active emergency, please call 480-405-5596.

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