IICRC Certification
For independent, broker, and captive insurance teams
Give policyholders a restoration experience that protects the trust they place in your agency.
When a client calls after property damage, the company you recommend reflects on your advice. NFR provides a coordinated response and a visible record of what happened next.
- Honest assessment
- Carrier-ready documentation
- Partner-specific visibility
Certified field capability behind every partner handoff
The Cleantrust Certification
Certified Residential Mold Inspector
Certified Mold Remediator
Certified Commercial Mold Inspector
Arizona Registered Contractor
Certified Asbestos Removal Contractor
PMII Certified Contractor
Xactware / Xactimate Certified Contractor
EPA Lead-Safe Certified Firm
Protect What Your Team Has Built
Protect the trust behind every recommendation you make.
Your clients need clear guidance, considerate communication, and confidence that someone owns the next step. We help your recommendation become a reassuring part of the claim experience.
See How NFR Supports Your Team →Client confidence
Give your policyholders a responsive team during an unfamiliar loss.
Your agency’s reputation
Shape the communication experience so it supports the trust your client placed in you.
Honest direction
Give your client a Right Call assessment instead of assuming every loss should become a claim.
Referral visibility
Follow status and outcomes without becoming the job dispatcher.
What We Accomplish Together
Give every policyholder an owned next step without becoming the job manager.
You make a confident introduction, and NFR takes responsibility for assessing the visible loss and building the documentation path. You stay informed without taking on contractor management.
- 1
Make the introduction
Connect your policyholder to NFR with the context and service preferences that matter.
- 2
Give them a clear path
We evaluate the visible damage and explain the practical claim or cash options.
- 3
Stay informed
Follow the assigned team, next task, and outcome in your partner view.
Clear Communication
Know what is happening before you have to ask.
Uncertainty starts the moment a property loss does. We keep the responsible team, current progress, upcoming work, and every project record connected, so you always know where your restoration stands.
Know who owns your project
A team you can reach & trust
You know who is assigned to your property, what each person is responsible for, and who to call with a question.
Example project updates
Chris OwensVice-presidentMoisture readings are down in the kitchen and hallway. Drying equipment stays in place, and we’re on track to finish drying Thursday.
See where the work stands
The current phase, from assessment through mitigation, repairs, and completion, along with the latest update from the field.
Know what comes next
Upcoming visits with arrival windows, and a clear answer on whether anything is needed from you.
A dated record of every step
Field work, documentation, and communication are logged as they happen, so nothing depends on memory.
Every document in one place
Your scope of work, damage photos, moisture readings, and assessment, matching the files provided to your insurer.
Be Ready Before You Need Us
Give your staff a confident answer before the next property-loss call.
We will align introductions, contacts, communication preferences, and escalation paths with your agency. Your staff will know exactly where to turn when a policyholder needs help.
Choose your introduction process
Decide how your clients reach us and what context should travel with them.
Protect your service standard
Set communication preferences that reflect how your agency serves clients.
See the accountability
Review how we record execution and outcomes for your agency.
The NFR Partner Pledge
Clear standards your team can hold us to.
During onboarding, we document your routing, update chain, and escalation preferences. If a service issue comes up, we contact your team first, align the message, and stay accountable until it is resolved.
We make contact within 15 minutes
Once your referral reaches us, we contact the person you referred and confirm the next step.
We provide a 60 to 90 minute arrival window
After dispatch is confirmed, we share the arrival window and update you when the crew is en route and the property is secured.
We come to your team first
If a service issue arises, we contact your team before discussing it with the customer so we can align on a solution.
We check in after service
We follow up to confirm satisfaction, then share what we learn with your team.
From Our Customers
See the service your customers can expect
“Amazing job. Highly recommend. I worked with Kyle for my roof. At first I wasn’t to sure, i hate calling insurance, Kyle assured me he would deal with everything. He kept me in the loop the entire time. So I was aware of everything that was going on without the stress. The roof looks amazing and was done super quick once it was approved. If you’re thinking about it, you should do it. Kyle was very professional and that’s important to me because I’m female so I’m always worried I don’t know enough and can be taken advantage off.”
“I can't say enough good things about National First Response. After a large storm caused damage to our roof, they came out quickly to assess everything and immediately put us at ease. From the very beginning, they walked us through the entire process step by step and handled the insurance side of things with professionalism and persistence. When the insurance company and adjusters initially tried to say the damage could be repaired instead of replaced, National First Response truly went to bat for us. They advocated on our behalf and fought to make sure we received a full roof replacement: something we're incredibly grateful for. What really set them apart, though, was the care and empathy they showed during a stressful personal time. My wife was scheduled for major surgery, and the team worked efficiently and proactively to ensure the claim process, insurance back-and-forth, and all roofing work were completed before she returned home from the hospital. Knowing there would be no contractors coming and going while she was recovering allowed us to focus fully on her healing, which meant the world to us. Grace was fantastic to work with: clear, responsive, and communicative every step of the way. James and his crew did an incredible job on the roof itself, with top-notch workmanship and attention to detail. If you're looking for a roofing company that's knowledgeable, relentless in advocating for their customers, and genuinely cares about the people they're working for, I highly recommend National First Response Roofing. They exceeded our expectations in every way!”
“National First Response did an amazing job on my roof. I didn't have an idea of where to go or what to do, but they assisted me on every step of the process. They guided me on how to file the claim, what to expect, and even were present during the inspections to make sure the insurance pulled through. They used the best materials, the workers and project managers were fast, clean, and constantly asked if I had any concerns. My whole roof was done in a couple of hours and the whole process was seamless. Thank you First Response and Nicole for helping me through something that can be so problematic and making it my easiest home improvement yet.”
“National First Response did a great job on my roof. They helped us every step of the way from filing our claim with the insurance company to helping us with sending required documentation to our HOA for approval. The materials used were nothing but the best. The workers and project managers were fast, clean, and constantly asked if we needed anything as far as upgrades, changes or had any concerns. The workers took a day and a half to do our roof which I think was amazing. Thank you First Response for assisting us in one of the most important upgrades to our home.”
“Everybody at National First Response has been awesome from beginning to end. They worked with my insurance company through the whole process to make sure I got what I needed to get my roof back in shape. Nicole in the office kept me informed through the whole process. The roofers were outstanding and did a fantastic job. Thanks to Greg for getting everything started. I would give more than 5 stars if I could.”
“I'm a recent 84 year old widow and out of my "Flooding Tragedy" came the wonderful staff of NFR. They took over to coordinate, and provide guidance and support throughout the whole restoration. They negottiated with insurance to provide the best possible outcome and EVERYONE treated me with concern and respect and took the time to explain every detail. From demolition to the final painting, nothing was overlooked. They extended themselves far beyound all my expectations. They made it possible for me to return to a beautifully restored home without any glitches or stress. My thanks to Vinnie, Mitigation Mgr., Cody, Estimator, Nick & Saia, Water Mitigation, Andrew & Omar, Amazing Reconstruction, John & Tristan, Fabuloous painters, and to Matt, Project Mgr, who made everything work without fail. Thanks to an amazing company that really cares about the customer an treats you like family!!!!! Forever Gratefull, Diane Loven”
Before You Partner
Know exactly what your team can expect.
Your first conversation aligns the details that should never be improvised during a property loss.
What happens after I make an introduction?+
NFR contacts your customer, assesses the property, and records the handoff so you can see the next step.
Can my team stay informed?+
Yes. We align your update chain during onboarding and keep your job information together in one place.
Does every loss need an insurance claim?+
No. The Right Call assessment considers the visible damage, likely scope, and deductible before recommending a claim or cash path.
What if there is a problem after service?+
Contact us directly. Our priority is coordinated communication, a practical resolution, and a closed loop.
How do we begin?+
Book a partner conversation and we will align routing, contacts, expectations, and the customer experience with your team.
Get In Touch
Give your team a restoration partner it can rely on under pressure.
We’ll build the communication path and project updates that keep that promise for your team.
Active property loss?Call 480-405-5596What happens after you submit
Your NFR partnership contact will use these details to prepare a focused conversation around your operation.