National First Response Certifications AND Standards

Like almost any activity, there were some minor communication/coordination issues but overall things went fine. Would recommend the firm (particularly the roofing division) as they replaced my roof (from wood shales to regular shingles. Work crews were fantastic.

Josh took the time to explain what he was going to do and to prepare the work area to protect adjacent areas. Josh is personable and very knowledgeable. He did a fantastic job for the repair. It is impossible to tell which area of the ceiling was repaired and the original. National First Response will be my go-to for any future repairs.

Excellent. Technicians are experienced and take pride in their work.

Very professional and transparent. Kept us informed at all times.

Man where to start, this company not only completed exceptional work but really went above and beyond. Eric was so easy to communicate with and got right back to me. My 89 year old grandmothers door was damaged due to a storm and they installed a new door in 1.5 hours with a new frame. They even came the next day to complete the work. The results are amazing and now I will not have to worry if she is safe at her home. I would recommend them to everyone and anyone. Thanks for everything!

Guy and Ricardo were amazing at remodeling my moms bathroom in her condo. They made it handicap accessible so now my mom feels safe and comfortable. It was such a blessing to have National First Response come to the rescue today!!

The quality of work exceeded expectations. The property was restored efficiently and safely, and I would confidently recommend their services to anyone in need of reliable flood and fire mitigation.

National First Response made my first-ever roof replacement process very easy for me as a new homeowner. They were very patient and worked with me according to my schedule. Nicole is very sweet and helpful. Will definitely be using them in the future and will recommend them to friends and family.

Allen was great!! Prompt arrival, very professional, friendly and polite. Explained everything thoroughly. It was a small sheetrock repair but work was excellent and performed very efficiently. Genuinely cared that job was done right. Very happy with work that was done.

They arrived on time they were very polite and very considerate. They also cleaned up. My backyard. Better than I had it thank you so much First Response.

Our project was well coordinated and ran very smoothly. Communication with the company representative Grace was exceptional.

Great group of guy's very clean building.

We had a drain pipe leak in out upstairs bathroom and extensive damage. We could not have asked for better service from Eric and Jeremy. They were fast and attentive and supportive during the whole process.

excelled demo to start restoration project by two very efficient and nice young men

After that tornado/microburst in September of 2023, my roof sustained some major damage. Kyle Cordova did a free inspection and gave me a detailed report of the damage. He also called the insurance company with me and established NFR's involvement as my contractor. Kyle worked directly with the insurance company to get everything covered. I also door damage from th3 same storm so Kyle connected me with the right division within his company to get that fixed as well. At my house, we have quite a few animals and I explained to Kyle about the care that needed to be taken for their health and safety. This was relayed to Justin, who was the on-site project manager. There was a miscommunication with the crew on site that led to an issue. One call to Kyle and Justin took care of it, and there were no further issues. I am very happy with the end result and how my roof looks. There was a delay, on my insurance company's part, on getting my door done but that is now in the works as well. Nicole, in the office, has been fantastic to work with on the payments from the insurance company and my deductible. Overall, I would absolutely recommend this company. The customer service, and care, that I have received has been top notch.​

Had a great experience with the replacement of our roof with Preston. National First Response worked with our insurance and they dealt with getting the approvals and quickly installed the roof once it was approved. The workers who installed the roof were very skilled and professional. I would definitely recommend this company.

We had 3 broken windows in the front of our house and National First Response provided the lowest quote. They not only repaired the windows with quality glass and inserts but assigned a project manager to keep me informed from measure through installation. I highly recommend this company!

roof replacement, excellent work professional..

Wow - these guys are FANTASTIC! Excellent work ethic, super polite, CLEAN, professional, and the quality is superb!!!! Rick & Robert ROCKED repairing post storm damage -thanks for giving me my home back (even prettier than it started)!

James(VP) and Grace are great to work with. Follow through and true to their word!!

Chris and his crew at National First Response are top notch. Our family lost our home in January due to a fire, and Chris was there from day one to help us restore it to an even more beautiful place to live. He and his men are detailed, honest, and very easy to work with, which made it much easier for me during such a challenging time. I can't say enough about Chris and his immaculate work ethic-it made all the difference in my experience. Thank you National First Response-you are THE BEST!

Rick did a great job and was very respectful of us.

Very nice professional people.

This is the best roofing company there is. They go out of their way to get your insurance company to pay for your roof replacement. They work with you when other companies give up right away.

Seems like a very well run company. Eric and Chris were extremely helpful in helping us with our countertop.

After using National First Response on many occasions, I have found them to be timely and have excellent communication. My most recent interactions with Guy and Chris Owens only make me appreciate the care and service that you don't find with other contractors. When you have a house flood (or other major home problem) the stress you experience cannot be described until you experience it first hand. National First Response was there to provide the solutions and service necessary to make a difficult situation conclude positively. Thank you! Karen

They were very responsive from the initial call to all work related to water damage (drywall, flooring, cabinet, painting). Project management and all workers were very professional and great with communication.

National first response has been a great company to work for. Mike cam out and walked us through the whole process. They were very quick to take care of all the necessary paperwork. I had my new beautiful roof within a week. The crew that came out to do the new roof were very professional and kept the area clean and tidy. The office staff were available after the job was completed to help answer all my question. If you need help with a home repair consider calling Mike to help you with all your needs.

NFR replaced my roof during a heat wave. The roofers were professional and worked diligently through the entire process. All my questions were addressed before, during and after. I would highly recommend NFR.

National First Response has been amazing to work with on an insurance claim. My insurance was being very difficult to deal with and NFR, without much of my involvement thankfully, managed the whole process and fought for me all the way. The process took months but NFR never pressured me for payment until the insurance company paid. The work by NFR, both the mitigation and rebuild, was top quality. All the people I dealt with from management to dry-wallers Were very professional I would highly recommend, without hesitation, National First Response. A big thank you to Kayla, Christina, Matt and Vennie. I appreciate all the work you did on my behalf during a very difficult time for me.