National First Response Certifications AND Standards

Whenever I enter my front entry door, I can't believe how good it looks. Rick Estrella, the painter, was able to transform the old, unpainted door, and cracked, weathered trim into a look better than new. He also meticulously caulked, masked, primed, and painted the exterior siding, a new patio door, and interior areas with the same quality. He is a true professional.

NFR Roofing Division Project manager Brandon Clayton and his experienced roofing crew, headed by Diego Trinidad, did an excellent job of replacing my roof after it sustained wind damage. Brandon was easy to work with, communicative and patient. Even though he was handling a lot of other jobs due to the monsoon, he always got back to me in a timely manner to answer any questions or concerns. Brandon was a huge asset, helping me to understand and negotiate the insurance claim process. Bottom Line: The work was professional and it was completed quickly, the roofers showed up on time, worked hard and well together, cleaned up after themselves; everybody was efficient and polite. Best of all, the contract I signed specified that NFR Roofing Division would do the work needed to replace my roof for the amount my insurance company authorized, and that my only cost would be my insurance deductible. They were true to their word. I couldn’t be happier with my experience with Brandon Clayton at National First Response Roofing, and I love my roofing replacement!

James(VP) and Grace are great to work with. Follow through and true to their word!!

The whole team from start to finish were great. The team that came out to give the estimate, to the roofers who came on time, were very courteous, and ready to work. They were polite and had a great attitude throughout the day. Very honest and helpful. They cleaned up as if they were never there. Very professional and were top notch.

I use National First Response as a subcontractor to our business and they are always responsive and the quality and workmanship is always first rate. I would highly recommend them

NFR staff and employees are very friendly and professional. They provided a quality repair done in a timely manner. I will refer them to everyone I know!

They handled the insurance claim and ensured that the full project was covered. The work was completed quickly.

I am very impressed with National First Response’s roofing division. My roof replacement was covered by my home insurance company and I could not be happier with the professionalism of everyone I met or was involved with personally. My contact, Nicole Sullivan, who I only connected with virtually, kept me informed of the process every step of the way. Her cheerful and prompt response to my inquiries was refreshing. Brandon Velander, who came out after the roof was installed, was equally cheerful and professional. The crew that delivered the roofing materials and the crew that installed them were cheerful and professional as well. The attached photos are of the material being delivered. I’m very happy with this company and will definitely refer them to my friends.

My step son hired this company after they showed up at his house and offered to board it up after a fire. They are currently working on finishing it. It is a big job, and we have put our trust in National first response. Will post a pic when completed.

They did so good, they were very professional and quick with their work. They were also very helpful in dealing with the insurance!

They did an amazing job on our roof and with the water mitigation. Great customer service and super fast response time! I highly recommend them.

They arrived on time they were very polite and very considerate. They also cleaned up. My backyard. Better than I had it thank you so much First Response.

National First Response was great to work with on getting my roof replaced. They helped me by letting me know what to expect all along the process. They were also very responsive when I had any concerns. I would highly recommend going with National First Response. Nicole big thanks for being so responsive to any needs I had through the process. Good customer service is hard to find these days, but this team is excellent! Thank you

Rick and Jeremy were awesome. Took the time to explain everything and made sure I was completely satisfied before leaving.

We had our roof replaced by National First Response and it turned out fantastic! Even better than the work was the process itself. National First Response was incredible easy to work with every step of the way. A big thank you to Nicole for helping us coordinate all the details and working with our insurance and contractors, she made getting our new roof a breeze! 5 stars and then some 🙂

Cory and Eddie were on the job at my condo back in December and I was so happy with their customer service. Their supervisor was also great. I recommend this company to anyone with any type of water damage like I had!

National First Response did an amazing job with my roof. I’m am very pleased with the outcome and appreciate all their hard work from beginning to the end! They dealt with my insurance and always kept me updated and informed with the process! I would most definitely recommend them to my friends and family! Once again, thank you all!

Josh did a fantastic job on our floor repair. We have used National First Response before and they never fail to impress. Great staff! Great company!

Jeremy from National First Response went above and beyond in answering my questions and took all the time I needed to get a comprehensive estimate for home repairs. Thank you!

National First Response came knocking on our door last year they were really polite and professional. Nicole Sullivan keep in touch with us throughout the process explaining everything step by step, she guide us and explaining what options we had. Thank you for everything.

Excellent. Technicians are experienced and take pride in their work.

NFR did a great job repairing our roof after the September storm. The Insurance Co slowed things down, but Mike, Nicole & Jeff were great to iron out those problems ! Thank You NFR !!

National First Response did an amazing job on my roof. I didn’t had an idea of where to go or what to do, but they assisted me on every step of the process. They guided me on how to file the claim what to expect and even were present during the inspections to make sure the insurance pull through. They used the best materials, the workers and project managers were fast, clean, and constantly asked if I had any concerns. My whole roof was done in a couple of hours and the whole process was seamless. Thank you First Response and Nicole for helping me through something that can be so problematic and making it my easiest home improvement yet.

National First Teams were great to work with. Very communicative all the way through the processes. Can’t say enough good things about them! Kudos to everyone!!

They were very responsive from the initial call to all work related to water damage (drywall, flooring, cabinet, painting). Project management and all workers were very professional and great with communication.

We had NFR do a bathroom remodel for us. Their team was professional, courteous and did top notch work. They used a couple of subs (tile, custom vanity, shower glass) and they were also professional and courteous, and timely. The project included demo-ing a shower to enlarge it, installing new tile and glass walls. They also installed a new vanity and linen closet, tiled the floors, and installed a barn door. NFR was very patient with our process, and allowed us to add tiling the master bedroom and closet to match. We even had a kitchen pantry add-on to the scope. Eric Walters, our construction supervisor, was communicative and creative with problem solving. Here's a pic mid-stream, although its hard to do the work justice with a picture.

Had to replace drywall, insulation and baseboards in addition to drying out and treating the area.

Had a great experience with the replacement of our roof with Preston. National First Response worked with our insurance and they dealt with getting the approvals and quickly installed the roof once it was approved. The workers who installed the roof were very skilled and professional. I would definitely recommend this company.

We were very pleased with Eric's knowledge, follow-up on questions and diligence sourcing materials. Client satisfaction was a clear focus.

Highly recommend National First Response! Post a sewage and water backup they came in and repaired our bathroom and did a great job. Everything looks new and we’re very happy. They were on time, professional and made sure it was perfect