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National First Response Certifications AND Standards
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CERTIFICATIONS
Our team of experts receives the highest degree of training to ensure that we deliver excellence to clients facing disaster. Our team holds an array of certifications to give you confidence that we bring true expertise to your home or business restoration. With continued and regularly updated training, we grow our knowledge base and are confident in industry-leading practices to bring you through a crisis with the highest level of efficiency and craftsmanship.
The Cleantrust Certification
The Institute of Inspection, Cleaning and Restoration Certification, more commonly known as the IICRC, is a certification and standard-setting non-profit organization for the inspection, cleaning, and restoration industries.
Institute of Inspection Cleaning and Restoration Certification
Certification is based upon successful completion of a course in which the curriculum follows the standards for that category as well as a passing grade on a standardized exam. Once certified, IICRC registrants must earn continuing education credits to maintain their certification.
Professional Mold Inspection Institute - Certified Residential Mold Inspector
PMII's comprehensive Certified Residential Mold Inspector (CRMI) master certification on inspection for mold on residential property practices and standards. The PMII Certified Residential Mold Inspector training is the industry standard on identifying and assessing mold damage, sample collection, and the recommended remediation protocols.
Professional Mold Inspection Institute – Certified Mold Remediator
PMII's comprehensive Certified Mold Remediator (CMR) master certification on remediating mold contamination for both large and small projects. PMII's Certified Mold Remediator (CMR) training is the industry standard on contain and clean mold-affected areas, as well as how to find the source of the problem and repair it.
Professional Mold Inspection Institute – Certified Commercial Mold Inspector
PMII's CCMI master certification is an addendum to PMII's residential certification and includes the protocols for identifying mold, assessing mold damage, and the proper procedures for collecting mold samples on commercial properties including office buildings, warehouses, shopping centers, apartment complexes, and multi-unit properties.
Arizona Registrar of Contractors – Registered Contractor
The Arizona Legislature established the Registrar of Contractors in 1931. The ROC licenses and regulates residential and commercial contractors. ROC staff investigate and work to resolve complaints against licensed contractors and unlicensed entities. The mission of the Arizona ROC is to protect the health, safety, and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors.
The Asbestos Institute – Certified Removal Contractor
The Asbestos Institute has provided EPA and Cal/OSHA-accredited safety training since 1988. Certified Removal Contractor provides industry-standard training on the following: Project management of asbestos workers and guarantees the safe practice of abatement. Creating project plans for asbestos abatement jobs. Carrying out inspections to determine the condition and presence and of asbestos materials. Creating plans and makes suggestions regarding asbestos removal.
Professional Mold Inspection Institute - Certified Contractor
PMII is an education and compliance solutions provider for individuals and businesses. National First Response is a proudly certified contractor of the Professional Mold Inspection Institute and works diligently to maintain a top tier status and a service provider in the state of Arizona.
Xactware/Xactimate – Certified Contractor
Xactimate® is a computer software system for estimating construction costs that has become widely used by insurance companies in the past decade. Insurance company adjusters use it to calculate building damage, repair, and rebuilding costs. Adjusters use Xactimate to generate loss estimates and claim settlement offers.
The United States Environmental Protection Agency – Certified to conduct lead-based paint renovation, repair, and painting activities.
EPA's Lead Renovation, Repair and Painting Rule (RRP) Rule requires that firms performing renovation, repair and painting projects that disturb lead-based paint in homes, child care facilities and pre-schools built before 1978 be certified by EPA (or an EPA-authorized state), use certified renovators who are trained by EPA-approved training providers and follow lead-safe work practices.
See What Our Customers Are Saying
Kathleen B.
Fantastic company! Great service in dealing with insurance company for roof replacement.
M C.
I would recommend National First Response. Grace, their project coordinator is very professional and responds quickly to all questions. She was always willing to help.
Kirk T.
Guy has been coming in to this Home Depot for 8 years and is alway courteous and friendly he stands out cause he always stops and says hi. Actually all the First response team are good as well. Would give Guy More stars if it was available.
Paul B.
NFR did a great job repairing our roof after the September storm. The Insurance Co slowed things down, but Mike, Nicole & Jeff were great to iron out those problems ! Thank You NFR !!
Tim P.
The staff was very good and patient with my insurances to get the job completed Brandon and Nicole were wonderful to work with I recommend this company to anyone who needs repair Was amazed and impressed that the roof was done in one day
Shelby D.
Man where to start, this company not only completed exceptional work but really went above and beyond. Eric was so easy to communicate with and got right back to me. My 89 year old grandmothers door was damaged due to a storm and they installed a new door in 1.5 hours with a new frame. They even came the next day to complete the work. The results are amazing and now I will not have to worry if she is safe at her home. I would recommend them to everyone and anyone. Thanks for everything!
Mike
My journey having my roof replaced with National First Response was great! Everyone i worked with was excellent...I would definitely refer them to anyone
Valerie B.
Highly recommend National First Response. We had roof damage and Bianca guided us through all the steps. She was on-site when the work was being done too. The crew was fantastic. When all the work was done, you would have never known we’d just had the entire roof replaced - there was not a spec of debris. From the initial call all the way through the final inspection, NFR was there. We could not be more pleased with the results.
Sally B.
Rick and Jeremy were great. I am thrilled with the results of their work. The 3 of us did have unusual circumstances but the "guys" were understanding and did a few extra things for me! Erick was also a "sport" on one situation and was very professional. I love my new home "look!. Thanks to National First Response. I also have gained some insight to the difficult job that all the staff and leaders have for this type of work. Thanks to you also Vinnie. Sally T. Bordeaux, RD
Stacy T.
This team was very timely, efficient and they were great at keeping us informed
Taylor G.
Guy and Eric are our favorite customers. Very loyal and we love working with them!
Charlie V.
These folks were a great help in getting our roof replaced after a hail storm. They identified the damage and helped through the entire process, including assisting with the insurance claim. Nicole was especially great at keeping the project moving and keeping me informed through the entire process. Thanks, everyone!
Catherine G.
The roofing team was expert in making my new roof a reality! (And in making it ready for solar panels.). The repairing and restoring water-damaged area team's work inside my house was professional and expert! Thank you for such awesome service and such pleasant results!
Olga R.
National First Respond is the first company that treated me with respect and stand by me when my insurance was not.
PHXGuy
I would like to thank the employees at NFR especially Grace Pastorius and our Foreman Justin!!! This is the most professional company I've had the pleasure to deal with!!! The ease, comfortability, and quality of work from this company was AWESOME!!!! Glad I went with NFR!
Jewell F.
I’m so excited about my beautiful new roof! Grace really took care of all my questions and concerns and Justin kept me updated about the status of the job each day, and the crew did a terrific job of cleaning up anything left behind. Very happy with the quality of work and the service.
Kris G.
We had a roof assessment done by NFR and were so pleased with their professional and thorough procedure. Turns out we don’t need work done for several years most likely. I was very impressed how readily they shared that info, gave me a thumbs up on my current roof condition, and zero pressure for a sale. We will certainly be reaching out when we do need work and recommending them to friends in the meantime! Our friends had them replace their roof and had a great experience. Thanks, Grace, for very quick correspondence!
Ernie H.
My step son hired this company after they showed up at his house and offered to board it up after a fire. They are currently working on finishing it. It is a big job, and we have put our trust in National first response. Will post a pic when completed.
Laura A.
Josh did an amazing job repairing the ceiling in my house after a rain storm. He was professional & friendly in the way he did the work. Thank you Josh & the team at National First Response. Monica Armstrong
Ray E.
We had the pleasure of working with Guy Bond on each of our issues. We have owned three homes in the last 4 years and had to have National First Response come out to deal with the problems. Each time, Guy was sent out to help us and he was very professional, timely, helpful, and a great representative for this company. He took pride in his work and made sure we were very happy with the outcome of the finished product. He left the repaired area very clean and it looked like new. Thanks Guy!
jayne f.
They arrived on time they were very polite and very considerate. They also cleaned up. My backyard. Better than I had it thank you so much First Response.
javier d.
Thank you for your hard work..very professional on everything the job is done on time. have a good work team 10/10
jeff l.
Great experience! What a great company to work with!
Day i.
National first response has been a great company to work for. Mike cam out and walked us through the whole process. They were very quick to take care of all the necessary paperwork. I had my new beautiful roof within a week. The crew that came out to do the new roof were very professional and kept the area clean and tidy. The office staff were available after the job was completed to help answer all my question. If you need help with a home repair consider calling Mike to help you with all your needs.
Jennifer R.
Going through the process was great and the communication was great. They were very professional, very fast at getting the job done. After finishing the job they did amazing with housekeeping, I appreciate them walking through my yard with a magnetic to pick up the nails.
Joshua G.
My experience up to this point has been great they kept their word on everything they commited to. They backed their work with an above industry standard waranty and came in after another contractor could not and would not do the work and they got my house back in order. As long as they back the warranty they provided and back their work if ever needed I highly recomend future business with National First Respnce.
Jeremy J.
I had my first water flood damage situation last week and National First Response was my first call THANKFULLY. They handled the whole situation like professionals. I highly recommend NFR.
Zachary L.
Great company to work with.
Nathan P.
Everything was great about our experience with National First Response. Grace Berand was excellent in communicating about the process and staying in touch with us throughout the entire job. Brandon did a great job in overseeing the work crews and in the final inspection. The entire process from the first estimate through to the very end was very smooth. We felt a sense of calmness, but, also, a sense of professionalism and are very proud of how our roof looks with the job that was done. I would recommend this entire team for getting a job done in a timely manner, in a professional way, smoothly, without hitches and we found them to be extremely trustworthy through the whole process. We will not hesitate to recommend this company to all our friends and neighbors who might be in need of their services. All questions that we had were answered and addressed.
Steven C.
I am terrible with names, but Nicole, Mikey and all the rest of the folks at NFR were a pleasure to deal with. The crew showed up around 7am and they stripped my roof to the deck and finished applying the new roof by 5pm. They cleaned up all the debris including nails and the roof looks great! They worked with my insurance Co. to ensure all damage was identified and all repairs were approved up front.Highly recommended if you are looking to replace your roof.
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