National First Response Certifications AND Standards

I run an automotive repair facility in Mesa,arizona. Guy and Eric have been here multiple times. And have do different types of repair work for us. They have always been timely and fair in their prices. Will continue to used them in the future. 1

The entire First Response team was both professional and educational in their repair of my water heater problem. My unit 'blew' and the team responded with quick service and repair of the damaged area...advising me of the process every step of the way......and they we always on time. They wore their masks, as expected, and did a complete and thorough job. Nicely done!!!

Chris is a marvel to work with. He was able to help us get a new roof in a very short time. I’m forever grateful and it looks so nice. Great clean up too!

After my entire home flooded, National First Response made a difficult situation a pleasant experience. From my Project Manager Cory to the trade workers, (Jeremy, Casey, Steve and the others I didn't get to meet in person) all were professional, did great work, were patient with my requests/questions and even cleaned up after themselves! They kept on schedule and offered excellent recommendations for other services I needed (furniture restoration and even camping tips!). I highly recommend them and would use them again!

We were very pleased with Eric's knowledge, follow-up on questions and diligence sourcing materials. Client satisfaction was a clear focus.

National First Response (NFR) recently did my roof underlayment replacement and an interior repair. It started with a roof leak during raining and a small water damage it caused. I called NFR and they dispatched Mike over on the same day. Mike immediately placed a tarp to cover the leak area, with no change (regardless of whether or not NFR would be hired for further roof work). One other company would charge $500 for just putting a tarp on. NFR did an awesome job on the interior repair. After a small patch of drywall replaced and repainted, it looked like nothing happened. I was very pleased.

Fast fair and professional

James(VP) and Grace are great to work with. Follow through and true to their word!!

The team was very professional and did a fantastic job of restoring my garage ceiling. It looks just when I bought the house! I definitely recommend Nation First Response.

I am very impressed with National First Response’s roofing division. My roof replacement was covered by my home insurance company and I could not be happier with the professionalism of everyone I met or was involved with personally. My contact, Nicole Sullivan, who I only connected with virtually, kept me informed of the process every step of the way. Her cheerful and prompt response to my inquiries was refreshing. Brandon Velander, who came out after the roof was installed, was equally cheerful and professional. The crew that delivered the roofing materials and the crew that installed them were cheerful and professional as well. The attached photos are of the material being delivered. I’m very happy with this company and will definitely refer them to my friends.

Amazing job. Highly recommend. I worked with Kyle for my roof. At first I wasn’t to sure, i hate calling insurance, Kyle assured me he would deal with everything. He kept me in the loop the entire time. So I was aware of everything that was going on without the stress. The roof looks amazing and was done super quick once it was approved. If you’re thinking about it, you should do it. Kyle was very professional and that’s important to me because I’m female so I’m always worried I don’t know enough and can be taken advantage off.

The whole team from start to finish were great. The team that came out to give the estimate, to the roofers who came on time, were very courteous, and ready to work. They were polite and had a great attitude throughout the day. Very honest and helpful. They cleaned up as if they were never there. Very professional and were top notch.

At first I wasn’t too sure when the two gentlemen approached me telling me about how they’d handled everything and I’d have a new roof. In the end I couldn’t be happier, most I had to do was call the insurance. They handled everything from there after, Nicole stayed on top of keeping me informed. Once everything was approved, the crew took 2 days to strip roof and install new roof. Highly recommend giving them a call.

They are very helpful and quick. They deal with the insurance directly for me so I don’t have to do that part.

NFR replaced our roof shingles. From first contact to last bit of clean up, we were satisfied by the quality and professionalism. From James, head of the roofing division, to Diego, whose remarkable crew performed the tear-off and installation of the shingles. Being personally retired from the construction industry after 50 years, this company and crew were absolutely the best we have had the pleasure of dealing with and the finest craftsmanship of roofing and carpentry skill I have personally witnessed. Top notch, first class from beginning to end. Great job NFR! We love our new roof!! Thank you!

Had water damage and Jeremy and Joey put a new floor in. They were very professional and neat the floor looks great.

Really great customer service and final product. Took the time to prepare and plan the job beforehand. Then the crew finished my 1000sf house in one day. Clean and beautiful results.

Every person I interacted with at National First Response was professional, responsive and competent. The project manager, Cory Schmitz guided me through the entire complicated process. That means a lot, especially when an insurance company is involved. When there was a mistake, (We all make mistakes from time to time.) Cory made sure he fixed it with a minimum of inconvenience for me. The craftsmen, especially Jeremy, who put our kitchen back together, matched Cory's degree of quality work and customer service. I wholly recommend National First Response!

I would recommend National First Response. Grace, their project coordinator is very professional and responds quickly to all questions. She was always willing to help.

Between, Jay, Seth, Grace and Jackie, they got it done! I recommend this company to anyone and everyone! Trying to get my insurance company to approve me for a new roof after many storms for the past 4 years, Seth swore if he didn’t get the roof repaired, he would become a life guard. I think it’s safe to say he is still a roofer lol. I got updates every single week keeping me in the know and I appropriated every text, email and call I got so I was always in the loop! If you need a roof give these guys a call!

After a major storm came through, I got in contact with Albert Bronson at national first response. Albert was very prompt and informative and helped me navigate the entire process of getting my roof replaced through my insurance company. I'm very pleased with my roof and I would definitely recommend Albert as the Project manager for any of your Roofing or Restoration needs. Thank you very much national first response For your Professionalism. 6 Stars.

After that tornado/microburst in September of 2023, my roof sustained some major damage. Kyle Cordova did a free inspection and gave me a detailed report of the damage. He also called the insurance company with me and established NFR's involvement as my contractor. Kyle worked directly with the insurance company to get everything covered. I also door damage from th3 same storm so Kyle connected me with the right division within his company to get that fixed as well. At my house, we have quite a few animals and I explained to Kyle about the care that needed to be taken for their health and safety. This was relayed to Justin, who was the on-site project manager. There was a miscommunication with the crew on site that led to an issue. One call to Kyle and Justin took care of it, and there were no further issues. I am very happy with the end result and how my roof looks. There was a delay, on my insurance company's part, on getting my door done but that is now in the works as well. Nicole, in the office, has been fantastic to work with on the payments from the insurance company and my deductible. Overall, I would absolutely recommend this company. The customer service, and care, that I have received has been top notch.​

National First Response did an amazing job with my roof. I’m am very pleased with the outcome and appreciate all their hard work from beginning to the end! They dealt with my insurance and always kept me updated and informed with the process! I would most definitely recommend them to my friends and family! Once again, thank you all!

You guys did an amazing job in my master bathroom.

Definitely five stars from me. These guys and gals were very professional and did a great job on the repair work. You can’t tell there was ever any damage! And they responsive and polite. I would use them again and recommend them to others.

I had a water leak coming into my bedroom floor from an unknown source. Two plumbers could not diagnose the source. National First was able to come up with a plan to find the leak. Under the window they opened up a section of the sheetrock of the wall beneath the window. Water was sprayed outside of the window and some leaks were verified coming in below the window. Apparently, a few weeks earlier I had a bad rain storm and the wind was forcing the rain to come in below the window. It was determined that the WINDOW SEAL had failed or that there was not one installed. The plan was to pull out the window, reseal the window, reinstall it, re-sheetrock the open space, repaint the room, re-stucco the outside wall around the window, and repaint the outside wall. The carpet and carpet pad were replaced. It took several weeks to coordinate different contractors to perform all the specialty work. I was very pleased with the craftmanship and detail the workers did on the whole project. The estimate for the repair was right on spot. I had a few extra expenses for work I requested to be done that was not in the original estimate. I would recommend National First for any job relating to home repair.

Job well done. Preston and his team were easy to work with. They were on time and did not leave any debris in my yard. We had a great experience with this company.

Highly recommend National First Response.Our experience with National First Response was truly exceptional.We worked with Michael and he took us through the process flawlessly.They did a great job replacing our roof, we were satisfied by the quality and professionalism. thanks again National First Response .

NFR replaced my roof during a heat wave. The roofers were professional and worked diligently through the entire process. All my questions were addressed before, during and after. I would highly recommend NFR.

We had our roof replaced by National First Response and it turned out fantastic! Even better than the work was the process itself. National First Response was incredible easy to work with every step of the way. A big thank you to Nicole for helping us coordinate all the details and working with our insurance and contractors, she made getting our new roof a breeze! 5 stars and then some 🙂