National First Response Certifications AND Standards

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CERTIFICATIONS

Our team of experts receives the highest degree of training to ensure that we deliver excellence to clients facing disaster. Our team holds an array of certifications to give you confidence that we bring true expertise to your home or business restoration. With continued and regularly updated training, we grow our knowledge base and are confident in industry-leading practices to bring you through a crisis with the highest level of efficiency and craftsmanship.
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The Cleantrust Certification

The Institute of Inspection, Cleaning and Restoration Certification, more commonly known as the IICRC, is a certification and standard-setting non-profit organization for the inspection, cleaning, and restoration industries.
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Institute of Inspection Cleaning and Restoration Certification

Certification is based upon successful completion of a course in which the curriculum follows the standards for that category as well as a passing grade on a standardized exam. Once certified, IICRC registrants must earn continuing education credits to maintain their certification.
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Professional Mold Inspection Institute - Certified Residential Mold Inspector

PMII's comprehensive Certified Residential Mold Inspector (CRMI) master certification on inspection for mold on residential property practices and standards. The PMII Certified Residential Mold Inspector training is the industry standard on identifying and assessing mold damage, sample collection, and the recommended remediation protocols.
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Professional Mold Inspection Institute โ€“ Certified Mold Remediator

PMII's comprehensive Certified Mold Remediator (CMR) master certification on remediating mold contamination for both large and small projects. PMII's Certified Mold Remediator (CMR) training is the industry standard on contain and clean mold-affected areas, as well as how to find the source of the problem and repair it.
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Professional Mold Inspection Institute โ€“ Certified Commercial Mold Inspector

PMII's CCMI master certification is an addendum to PMII's residential certification and includes the protocols for identifying mold, assessing mold damage, and the proper procedures for collecting mold samples on commercial properties including office buildings, warehouses, shopping centers, apartment complexes, and multi-unit properties.
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Arizona Registrar of Contractors โ€“ Registered Contractor

The Arizona Legislature established the Registrar of Contractors in 1931. The ROC licenses and regulates residential and commercial contractors. ROC staff investigate and work to resolve complaints against licensed contractors and unlicensed entities. The mission of the Arizona ROC is to protect the health, safety, and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors.
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The Asbestos Institute โ€“ Certified Removal Contractor

The Asbestos Institute has provided EPA and Cal/OSHA-accredited safety training since 1988. Certified Removal Contractor provides industry-standard training on the following: Project management of asbestos workers and guarantees the safe practice of abatement. Creating project plans for asbestos abatement jobs. Carrying out inspections to determine the condition and presence and of asbestos materials. Creating plans and makes suggestions regarding asbestos removal.
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Professional Mold Inspection Institute - Certified Contractor

PMII is an education and compliance solutions provider for individuals and businesses. National First Response is a proudly certified contractor of the Professional Mold Inspection Institute and works diligently to maintain a top tier status and a service provider in the state of Arizona.
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Xactware/Xactimate โ€“ Certified Contractor

Xactimateยฎ is a computer software system for estimating construction costs that has become widely used by insurance companies in the past decade. Insurance company adjusters use it to calculate building damage, repair, and rebuilding costs. Adjusters use Xactimate to generate loss estimates and claim settlement offers.
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The United States Environmental Protection Agency โ€“ Certified to conduct lead-based paint renovation, repair, and painting activities.

EPA's Lead Renovation, Repair and Painting Rule (RRP) Rule requires that firms performing renovation, repair and painting projects that disturb lead-based paint in homes, child care facilities and pre-schools built before 1978 be certified by EPA (or an EPA-authorized state), use certified renovators who are trained by EPA-approved training providers and follow lead-safe work practices.

See What Our Customers Are Saying

Tim L.

Tim L.

National First Response did such an amazing job on my new roof! The old shingles were worn down and were recently damaged from a heavy windstorm. They practically worked a 12hr day in the scorching heat to reshingle the roof with wind resistant Timberline shingles. The workers were quick, polite, and were very respectful of my property ensuring there was no trash left behind after a thorough cleanup of the yard. As a bonus, the project manager offered to have the rotted sidepaneling replaced at an affordable cost. Could not recommend this company enough!
Patricia B.

Patricia B.

Seems like a very well run company. Eric and Chris were extremely helpful in helping us with our countertop.
Julie B.

Julie B.

National First Response made a difficult situation much better. They quickly responded to a leak from the 2nd floor bathroom into my daughter's 1st floor bedroom. They work in a very professional manner, leaving no trace behind. Thank you so much!
Amy B.

Amy B.

This is by far the best company I have ever dealt with! They are all on the ball when you call or need immediate service. This is the second time we have needed them at my work and both times we received great quality of work fast and efficient! Christina in the office is amazing as well as Cody, honestly everyone Iโ€™ve talked to has been.
leslie p.

leslie p.

Steve came out to put a new back door on. He had previously fixed my vertical blinds. Both times he was extremely professional and friendly, and did a terrific job. He did the job very nicely and cleaned up after himself. Just like everyone else at NFR, he was a pleasure to work with, and I would not hesitate to recommend him to anyone.
Ryan M.

Ryan M.

Between, Jay, Seth, Grace and Jackie, they got it done! I recommend this company to anyone and everyone! Trying to get my insurance company to approve me for a new roof after many storms for the past 4 years, Seth swore if he didnโ€™t get the roof repaired, he would become a life guard. I think itโ€™s safe to say he is still a roofer lol. I got updates every single week keeping me in the know and I appropriated every text, email and call I got so I was always in the loop! If you need a roof give these guys a call!
Patrick S.

Patrick S.

Excellent customer service. Great communication. Did an excellent job on our roof. Checked in every step of the way. Couldnโ€™t ask for a better company to get the work done. Extremely happy with this company and the results.
Christina O.

Christina O.

Josh did a fantastic job on our floor repair. We have used National First Response before and they never fail to impress. Great staff! Great company!
Marlene M.

Marlene M.

Alan, a professional and nice man, did an excellent job fixing a large hole in my living room ceiling. Drywall, texture, paint, all seamlessly match existing ceiling. Thanks!
Stacy T.

Stacy T.

This team was very timely, efficient and they were great at keeping us informed
Carlos C.

Carlos C.

We hired National First Response for our new roof install, and glad we did. They have a good team of project managers, and install team. Diego and his crew are top notch.
Tiana S.

Tiana S.

I couldnโ€™t recommend NFR enough. They were efficient and professional. Grace was such a big help and made the whole process so easy for us!
Gabriella E.

Gabriella E.

They were extremely responsive and professional. They made the repair and did a wonderful job!
Teresa N.

Teresa N.

You guys did an amazing job in my master bathroom.
Sergio A.

Sergio A.

Great group of guy's very clean building.
Tony

Tony

Great experience! From the get go the First Response team was super communicative, they made sure all aspects of the project were aligned and being handled properly. The Ops manager, Nicole and her staff were communicating with me weekly and throughout the process of the installation. The installation team was amazing, very knowledgeable, professional and thorough. They made sure the property was kept clean and maintained, they cleaned up after installation and made sure everything was right before they completed. These guys are pro level and on point 100%. Highly recommend this company for roofingโ€ฆ!
Kristine V.

Kristine V.

The crew was extremely professional and did an excellent job. I would highly recommend this company. They get an โ€˜A+โ€™ rating. Great team!!
Dalton A.

Dalton A.

Shane and his team are life savers. Theyโ€™re open 24/7 as any crisis management company should be and respond so quickly itโ€™s insane. They passionate about helping the public and it shows in their work.
mjt9991

mjt9991

NFR Roofing helped with my wind damage and assisted the claims adjuster with the claim. Kyle was the project manager that helped out and was very helpful from start to finish. Can't say enough good things about my experience with this company and Kyle. Their crew came out and took only one day to complete and did a great job. Would recommend to all needing help on a new roof.
Laura R.

Laura R.

National First Response is a fantastic company. Eric gave suggestions and was always quick to respond. The workers were efficient, skilled and friendly. The office managers were sweet and highly knowledgeable as well as efficient. I could not have had a better experience. I highly recommend them.
Charlie V.

Charlie V.

These folks were a great help in getting our roof replaced after a hail storm. They identified the damage and helped through the entire process, including assisting with the insurance claim. Nicole was especially great at keeping the project moving and keeping me informed through the entire process. Thanks, everyone!
Steven B.

Steven B.

I had a water leak coming into my bedroom floor from an unknown source. Two plumbers could not diagnose the source. National First was able to come up with a plan to find the leak. Under the window they opened up a section of the sheetrock of the wall beneath the window. Water was sprayed outside of the window and some leaks were verified coming in below the window. Apparently, a few weeks earlier I had a bad rain storm and the wind was forcing the rain to come in below the window. It was determined that the WINDOW SEAL had failed or that there was not one installed. The plan was to pull out the window, reseal the window, reinstall it, re-sheetrock the open space, repaint the room, re-stucco the outside wall around the window, and repaint the outside wall. The carpet and carpet pad were replaced. It took several weeks to coordinate different contractors to perform all the specialty work. I was very pleased with the craftmanship and detail the workers did on the whole project. The estimate for the repair was right on spot. I had a few extra expenses for work I requested to be done that was not in the original estimate. I would recommend National First for any job relating to home repair.
KoKo C.

KoKo C.

Amazing roof! Amazing company! James and Grace are knowledgeable and awesome.
Michelle H.

Michelle H.

NFR did STELLAR work on our home. The entire roof was replaced in 4 days. Workers were very careful with tear down, install, and even clean up after (we have 2 dogs and they didn't want them being hurt). The planning stages were very easy and they even brought me samples of tiles to ensure this was the aesthetic we wanted for our home. Our solar install was also very easy, and even though we had a few tiles to replace after, it was done within 48 hours of the solar being complete. I would give 100% recommendation for their services to anyone I know!
John P.

John P.

Highly recommend National First Response! Post a sewage and water backup they came in and repaired our bathroom and did a great job. Everything looks new and weโ€™re very happy. They were on time, professional and made sure it was perfect
Tammi D.

Tammi D.

My Mom met Preston from First Response at a Home and Garden Show in Phx. She was telling him about my roof situation. He told her not to worry, that they would take care of me. Preston came over and was so nice. Long story short, thanks to everyone who helped my claim, I now have a new roof. Nicole Sullivan was at the end of everything and helped push everything through. She was so kind and patient with me. The roofers were also very professional and did an excellent job. I would give them 100 stars but their work, kindness, persistence and professionalism all speak for themselves. Thank you to everyone for everything you did to help me out! YAY FIRST RESPONSE ROOFING!!!!
SKaplanTucson

SKaplanTucson

I am very impressed with National First Responseโ€™s roofing division. My roof replacement was covered by my home insurance company and I could not be happier with the professionalism of everyone I met or was involved with personally. My contact, Nicole Sullivan, who I only connected with virtually, kept me informed of the process every step of the way. Her cheerful and prompt response to my inquiries was refreshing. Brandon Velander, who came out after the roof was installed, was equally cheerful and professional. The crew that delivered the roofing materials and the crew that installed them were cheerful and professional as well. The attached photos are of the material being delivered. Iโ€™m very happy with this company and will definitely refer them to my friends.
Cheryllynn G.

Cheryllynn G.

I have sent a couple of my friends to NFR & I have called asking for direction and it never matters what time we call we get an answer or a call back quickly. Christina has been so helpful and if she doesn't for some reasonhave a note with the answer she will certainly find it out quickly.
Vicki U.

Vicki U.

National First Teams were great to work with. Very communicative all the way through the processes. Canโ€™t say enough good things about them! Kudos to everyone!!
Tim D.

Tim D.

National First Response has been great. They helped navigating our insurance claim and the work is first class. Couldnโ€™t be happier with the new roof

On Call 24/7 and Onsite within the hour.

We're Here to Help. Onsite valleywide within an hour. Outlying areas within 24 hours.

Let us handle the paperwork and insurance claim. Our restoration experts will restore your home or business and your peace of mind.ย 

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