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National First Response Certifications AND Standards
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CERTIFICATIONS
Our team of experts receives the highest degree of training to ensure that we deliver excellence to clients facing disaster. Our team holds an array of certifications to give you confidence that we bring true expertise to your home or business restoration. With continued and regularly updated training, we grow our knowledge base and are confident in industry-leading practices to bring you through a crisis with the highest level of efficiency and craftsmanship.
The Cleantrust Certification
The Institute of Inspection, Cleaning and Restoration Certification, more commonly known as the IICRC, is a certification and standard-setting non-profit organization for the inspection, cleaning, and restoration industries.
Institute of Inspection Cleaning and Restoration Certification
Certification is based upon successful completion of a course in which the curriculum follows the standards for that category as well as a passing grade on a standardized exam. Once certified, IICRC registrants must earn continuing education credits to maintain their certification.
Professional Mold Inspection Institute - Certified Residential Mold Inspector
PMII's comprehensive Certified Residential Mold Inspector (CRMI) master certification on inspection for mold on residential property practices and standards. The PMII Certified Residential Mold Inspector training is the industry standard on identifying and assessing mold damage, sample collection, and the recommended remediation protocols.
Professional Mold Inspection Institute – Certified Mold Remediator
PMII's comprehensive Certified Mold Remediator (CMR) master certification on remediating mold contamination for both large and small projects. PMII's Certified Mold Remediator (CMR) training is the industry standard on contain and clean mold-affected areas, as well as how to find the source of the problem and repair it.
Professional Mold Inspection Institute – Certified Commercial Mold Inspector
PMII's CCMI master certification is an addendum to PMII's residential certification and includes the protocols for identifying mold, assessing mold damage, and the proper procedures for collecting mold samples on commercial properties including office buildings, warehouses, shopping centers, apartment complexes, and multi-unit properties.
Arizona Registrar of Contractors – Registered Contractor
The Arizona Legislature established the Registrar of Contractors in 1931. The ROC licenses and regulates residential and commercial contractors. ROC staff investigate and work to resolve complaints against licensed contractors and unlicensed entities. The mission of the Arizona ROC is to protect the health, safety, and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors.
The Asbestos Institute – Certified Removal Contractor
The Asbestos Institute has provided EPA and Cal/OSHA-accredited safety training since 1988. Certified Removal Contractor provides industry-standard training on the following: Project management of asbestos workers and guarantees the safe practice of abatement. Creating project plans for asbestos abatement jobs. Carrying out inspections to determine the condition and presence and of asbestos materials. Creating plans and makes suggestions regarding asbestos removal.
Professional Mold Inspection Institute - Certified Contractor
PMII is an education and compliance solutions provider for individuals and businesses. National First Response is a proudly certified contractor of the Professional Mold Inspection Institute and works diligently to maintain a top tier status and a service provider in the state of Arizona.
Xactware/Xactimate – Certified Contractor
Xactimate® is a computer software system for estimating construction costs that has become widely used by insurance companies in the past decade. Insurance company adjusters use it to calculate building damage, repair, and rebuilding costs. Adjusters use Xactimate to generate loss estimates and claim settlement offers.
The United States Environmental Protection Agency – Certified to conduct lead-based paint renovation, repair, and painting activities.
EPA's Lead Renovation, Repair and Painting Rule (RRP) Rule requires that firms performing renovation, repair and painting projects that disturb lead-based paint in homes, child care facilities and pre-schools built before 1978 be certified by EPA (or an EPA-authorized state), use certified renovators who are trained by EPA-approved training providers and follow lead-safe work practices.
See What Our Customers Are Saying
Lucero C.
Armando with National First Response was great to work with, knowledgeable, and helped us through the whole claims process when doing our roof. Would definitely recommend.
Carlos C.
We hired National First Response for our new roof install, and glad we did. They have a good team of project managers, and install team. Diego and his crew are top notch.
Kristine V.
The crew was extremely professional and did an excellent job. I would highly recommend this company. They get an ‘A+’ rating. Great team!!
connie o.
Chris is a marvel to work with. He was able to help us get a new roof in a very short time. I’m forever grateful and it looks so nice. Great clean up too!
Jeff M.
I am very happy with our new roof from National First Response. Nichole has the best customer service I have ever had,she kept me up-to-date regularly and answered any questions very professionally. The crew was great cleaned up very good when job was finished. I would definitely refer Nation First Response to others.
Amy B.
This is by far the best company I have ever dealt with! They are all on the ball when you call or need immediate service. This is the second time we have needed them at my work and both times we received great quality of work fast and efficient! Christina in the office is amazing as well as Cody, honestly everyone I’ve talked to has been.
Joe P.
Very helpful all though the process
Marsha J.
Very pleased and happy with the work on my new roof by national first response. Would recommend them ,great job and with the help of Brendon and Nicole everything worked out great
Kris G.
We had a roof assessment done by NFR and were so pleased with their professional and thorough procedure. Turns out we don’t need work done for several years most likely. I was very impressed how readily they shared that info, gave me a thumbs up on my current roof condition, and zero pressure for a sale. We will certainly be reaching out when we do need work and recommending them to friends in the meantime! Our friends had them replace their roof and had a great experience. Thanks, Grace, for very quick correspondence!
Lori N.
Very professional and transparent. Kept us informed at all times.
Jeannie S.
Very nice professional people.
Catherine G.
The roofing team was expert in making my new roof a reality! (And in making it ready for solar panels.). The repairing and restoring water-damaged area team's work inside my house was professional and expert! Thank you for such awesome service and such pleasant results!
josh t.
The longest part of the process was dealing with my insurance company. That part took 9 months to an entire year to finish. (They were patient and assisted us as we went through the claims process) Once the claim was approved. No contract, no hassle. Just sent them the cost to repair and they handled the rest.NFR was then able to get my roof done in 2 weeks replacing everything. The shingles, the metal roofing. And patching up the inside issues as well.I'm currently thinking of having their assistance again at my other house.
Larry D.
Excellent. Technicians are experienced and take pride in their work.
Nadaa T.
Definitely five stars from me. These guys and gals were very professional and did a great job on the repair work. You can’t tell there was ever any damage! And they responsive and polite. I would use them again and recommend them to others.
Tim A.
My overall experience with NFR was very positive mainly because of the dedicated follow-up of Grace and Mike. The crew sent to do the work took longer than expected with some minor details not completed. When I called Grace she was excellent in her concern and diligent follow-up with me. When Mike came to inspect the work he made sure it was done right. Both Grace and Mike were a delight to work with….if I had a company I would hire these two in a heart beat!
Liz B.
Super professional and great attention to detail. Everything was explained clearly, I didn’t worry about any part of the process from start to finish.
Deb Y.
Omar came to my home to install new floors after a flood, he was very professional and patient with all my questions. In my older home nothing is straight, when something didn't fit as it should he figured it out a way to solve the issue without sacrificing the look of the home. Highly recommend Omar if you are given an option to pick your crew.
Steve R.
The whole team was a pleasure to work with. Very flexible and helped me get my house sold on time. Absolutely would use them again if needed
Stacy T.
This team was very timely, efficient and they were great at keeping us informed
Helen &.
Had a roof replaced. They were courteous and worked hard. After the replacement was completed, they cleaned up and did an excellent job.
elizabeth h.
Definitely well deserved 5 stars!!! Thank you all so much for your help, especially Christina! Thank you for being so patient with me and making sure all my questions and concerns were taken care of! Wonderful company!!!
Garrett B.
Exceptional service and great people! Grace was very helpful with the process and communication as our project manager. Highly recommend NFR for any roofing needs!
Sally B.
Rick and Jeremy were great. I am thrilled with the results of their work. The 3 of us did have unusual circumstances but the "guys" were understanding and did a few extra things for me! Erick was also a "sport" on one situation and was very professional. I love my new home "look!. Thanks to National First Response. I also have gained some insight to the difficult job that all the staff and leaders have for this type of work. Thanks to you also Vinnie. Sally T. Bordeaux, RD
Mike M.
National First Response is one of the very best companies I've dealt with in the construction industry. From the very beginning, Michael as project manager was helpful, communicated frequently and effectively during the project. Michael helped me understand the complexity of making an insurance claim for the storm damage my house incurred. I would like to him give him and his company more than five stars.
Tammi D.
My Mom met Preston from First Response at a Home and Garden Show in Phx. She was telling him about my roof situation. He told her not to worry, that they would take care of me. Preston came over and was so nice. Long story short, thanks to everyone who helped my claim, I now have a new roof. Nicole Sullivan was at the end of everything and helped push everything through. She was so kind and patient with me. The roofers were also very professional and did an excellent job. I would give them 100 stars but their work, kindness, persistence and professionalism all speak for themselves. Thank you to everyone for everything you did to help me out! YAY FIRST RESPONSE ROOFING!!!!
Laura R.
National First Response is a fantastic company. Eric gave suggestions and was always quick to respond. The workers were efficient, skilled and friendly. The office managers were sweet and highly knowledgeable as well as efficient. I could not have had a better experience. I highly recommend them.
Allan S.
Since our first meeting the representatives from National First Response I have been completely satisfied with their personal interaction, professionalism and flexibility. Michael and Brenden worked well with us and their crew to get the best work done in a short amount of time. They were quick and cleaned up completely during the 2 days they were at my home on my roof. Jeff and Nicole worked patiently with me in getting their company paid. My roof looks great and the experience was efficient and pleasant. I will be happy to refer anyone to National First Responders.
Viviana F.
Contacted National First Response after the latest storm due to our roof shingles being blown off, and they did a great job! My roof was done within a week and a half, plus they were able to work with the Insurance to get the whole thing replaced. Satisfied customer here!
Tawni G.
I am the senior pastor of First Christian Church of Mesa. We had an incredible experience working with National First Response. They were our roofing contractor for an insurance claim, and their team went above and beyond in every way. They tirelessly advocated for us with the insurance company, performed excellent work, and were always responsive to our questions and needs. But that’s not all! Towards the end of our roof claim, we had a car crash into the front of our building, causing extensive damage. National First Response had a crew on-site within a couple of hours, quickly clearing debris and guiding us through the entire process. This was an extensive project involving multiple trades, all of which were professionally coordinated and managed. We can’t thank National First Response enough for their responsiveness, professionalism, and dedication. Kudos to the entire team for being amazing in every way imaginable!!! Highly recommend!!!
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