National First Response Certifications AND Standards

So where to start. A few months back, during our atmospheric river rain, I developed a roof leak. I live in a patio home with a flat roof. I went on Angie's list and selected four contractors to come out and give me a quote for roof replacements. Each one went up on the roof and saw a pot of gold and wrote their quotes. Why was I shocked? I didn't know what I was going to do. I then got a call from Brendan from National First Response as he saw my requests on Angie's list. He asked me if they could come out and look at my roof. I said sure. We got up on the roof and started looking around and he brought to my attention that my roof had major hail and wind damage, so we needed to contact my insurance company first and get an adjuster out to look at the roof. The insurance adjuster looked at my roof and agreed with Brendan. The insurance company wrote up their quote of what they said they would pay to do the needed work of replacing the roof. Nicole in the office was my go-to person to set up scheduling. She did a fantastic job of keeping me informed of all aspects of the work. She made me feel comfortable with all the work that was going to be performed on my house as this was no small job. She made me feel very confident that no corners were going to be cut regarding my roof repairs. Nicole scheduled the start date and sent Michael, the project manager of this job, out to go over with me the aspects of the job. Fantastic young man! The crew showed up on time and got right to work stripping the roof. Once the roof was stripped, they discovered the wood decking was damaged. Nicole said don't worry, Michael was getting photos and they were submitting an additional damage report to the insurance company. They followed up with my insurance company to get the approval for the decking replacement. Now mind you, not all insurance companies are alike. They also worked with me to replace the fascia along the edge of the house and to bring the patio roof and laundry room, which was flat, to conform with the rest of the roof at a fair price. Bottom line, if I could push the golden buzzer on National First Response I would. Thank you, Nicole on giving me a five-star confidence of your company, Michael for being extremely professional in your work and crew and also your crew, who did an excellent job in craftsmanship. I guess I don't have to say that I highly recommend this fantastic company, which is rare in this day and age.

I’m so excited about my beautiful new roof! Grace really took care of all my questions and concerns and Justin kept me updated about the status of the job each day, and the crew did a terrific job of cleaning up anything left behind. Very happy with the quality of work and the service.

We had NFR do a bathroom remodel for us. Their team was professional, courteous and did top notch work. They used a couple of subs (tile, custom vanity, shower glass) and they were also professional and courteous, and timely. The project included demo-ing a shower to enlarge it, installing new tile and glass walls. They also installed a new vanity and linen closet, tiled the floors, and installed a barn door. NFR was very patient with our process, and allowed us to add tiling the master bedroom and closet to match. We even had a kitchen pantry add-on to the scope. Eric Walters, our construction supervisor, was communicative and creative with problem solving. Here's a pic mid-stream, although its hard to do the work justice with a picture.

First Response came out when a water heater pipe failed in the wall between the bathroom and bedroom of my brother's condo. They did a great job of helping me with the insurance coverage and repairs. They had to take out the wall right down to the studs. They put everything back even better than it was in the first place. I went on to make other repairs to the condo using them beyond the water damage and they met my expectations 100%. Their pricing is reasonable and it saved me a lot of time and trouble not having to find a painter, carpet installer and electrician. Thank you Brandi, Christina and Cory!

National First Response: Exceptional Rebuilders After a Devastating Fire Our experience with National First Response was truly exceptional. After our home was devastated by a fire, they not only rebuilt it beautifully but also restored our faith in the construction industry. Chris and Eric, our contractors, were trustworthy, timely, and maintained excellent communication throughout the entire process. They took over from a previous contractor who had done a horrible job and turned things around quickly and impressively. What set them apart was not just their professionalism but also their kindness and compassion during a difficult time. They treated us like family, ensuring we were comfortable with every decision. Our house now looks amazing, thanks to their meticulous craftsmanship. We wholeheartedly recommend National First Response to anyone in need of home construction or renovation – they are the epitome of what exceptional contractors should be. Thank you, Chris, Eric, and the entire team at National First Response, for giving us not just a rebuilt home but a fresh start filled with gratitude.

I was extremely satisfied with prompt, professional service that I was immediately provided by National 1ST Response! The daily updates and scheduling go without saying how impressed I am with this company. The owner Chris Owens has continually offered his support throughout this process. My loyalty will remain with this company, for it’s professionalism!!

At first I wasn’t too sure when the two gentlemen approached me telling me about how they’d handled everything and I’d have a new roof. In the end I couldn’t be happier, most I had to do was call the insurance. They handled everything from there after, Nicole stayed on top of keeping me informed. Once everything was approved, the crew took 2 days to strip roof and install new roof. Highly recommend giving them a call.

National First Teams were great to work with. Very communicative all the way through the processes. Can’t say enough good things about them! Kudos to everyone!!

Super professional and great attention to detail. Everything was explained clearly, I didn’t worry about any part of the process from start to finish.

The team was very professional and did a fantastic job of restoring my garage ceiling. It looks just when I bought the house! I definitely recommend Nation First Response.

**Review for National First Response Roofing** I recently had the pleasure of working with National First Response Roofing for a roofing project, and I couldn't be more satisfied with the results. From start to finish, the experience was fantastic! Grace was very through with her communication, keeping us on track and relaying information about the projects, our loan and completion. This really made us feel comfortable. The crew was incredibly consistent, completing the entire roofing project in just three days. Their efficiency did not compromise the quality of the work; in fact, it was remarkable. I was particularly impressed with Mikey, who sold the project. He was thorough in his approach, addressing all my questions and concerns with patience and expertise. His professionalism made it easy for me to trust him, which was a significant factor in our decision to choose National First Response Roofing. Overall, I highly recommend National First Response Roofing for anyone in need of roofing services. Their commitment to quality, punctuality, and customer satisfaction is truly commendable. Thank you, National, for an amazing experience!

Great work, friendly staff very timely.

We had 3 broken windows in the front of our house and National First Response provided the lowest quote. They not only repaired the windows with quality glass and inserts but assigned a project manager to keep me informed from measure through installation. I highly recommend this company!

We were very pleased with Eric's knowledge, follow-up on questions and diligence sourcing materials. Client satisfaction was a clear focus.

My Mom met Preston from First Response at a Home and Garden Show in Phx. She was telling him about my roof situation. He told her not to worry, that they would take care of me. Preston came over and was so nice. Long story short, thanks to everyone who helped my claim, I now have a new roof. Nicole Sullivan was at the end of everything and helped push everything through. She was so kind and patient with me. The roofers were also very professional and did an excellent job. I would give them 100 stars but their work, kindness, persistence and professionalism all speak for themselves. Thank you to everyone for everything you did to help me out! YAY FIRST RESPONSE ROOFING!!!!

Thank you for your hard work..very professional on everything the job is done on time. have a good work team 10/10

Great team of qualified professionals who are quick to respond and get the job done. Highly recommended for thorough, honest and reliable service.

After that tornado/microburst in September of 2023, my roof sustained some major damage. Kyle Cordova did a free inspection and gave me a detailed report of the damage. He also called the insurance company with me and established NFR's involvement as my contractor. Kyle worked directly with the insurance company to get everything covered. I also door damage from th3 same storm so Kyle connected me with the right division within his company to get that fixed as well. At my house, we have quite a few animals and I explained to Kyle about the care that needed to be taken for their health and safety. This was relayed to Justin, who was the on-site project manager. There was a miscommunication with the crew on site that led to an issue. One call to Kyle and Justin took care of it, and there were no further issues. I am very happy with the end result and how my roof looks. There was a delay, on my insurance company's part, on getting my door done but that is now in the works as well. Nicole, in the office, has been fantastic to work with on the payments from the insurance company and my deductible. Overall, I would absolutely recommend this company. The customer service, and care, that I have received has been top notch.​

The whole team was a pleasure to work with. Very flexible and helped me get my house sold on time. Absolutely would use them again if needed

I would recommend National First Response. Grace, their project coordinator is very professional and responds quickly to all questions. She was always willing to help.

They were great to work with! They came out did the assessment, dealt with the insurance company and made everything as simple as possible to get the roof replaced! we were so nervous because the rain was coming the next day, but they reassured us that it would get done and it was what is done in record time! Would recommend them to anyone who needs a new roof! Thank you so much for the great job that you all did!

NFR staff and employees are very friendly and professional. They provided a quality repair done in a timely manner. I will refer them to everyone I know!

They arrived on time they were very polite and very considerate. They also cleaned up. My backyard. Better than I had it thank you so much First Response.

National First Response did an amazing job on my roof. I didn’t had an idea of where to go or what to do, but they assisted me on every step of the process. They guided me on how to file the claim what to expect and even were present during the inspections to make sure the insurance pull through. They used the best materials, the workers and project managers were fast, clean, and constantly asked if I had any concerns. My whole roof was done in a couple of hours and the whole process was seamless. Thank you First Response and Nicole for helping me through something that can be so problematic and making it my easiest home improvement yet.

Steve did a great job. He was detailed in the repair and left our bedroom completely clean. Thanks Steve!!

I had a fantastic experience with National First Response from start to finish. James was able to come out quickly for the inspection on short notice, which I really appreciated. Grace was incredibly communicative throughout the entire process, keeping me updated every step of the way. Once the job began, the crew moved fast, and their workmanship was outstanding. Mikey did a thorough walkthrough after the job was complete and explained all the extra steps they took to make sure my roof would last for years. The team left the place spotless, and the pricing was very competitive. On top of all that, it felt great to support a quality local business. Highly recommend!

Fast response time, terrific job done, top notch work. Guy and Eric were great to work with. I've owned multiple homes and have done several projects including pavers, tile, patio doors, granite, backyard bbq and more. Highly recommend this company, the quality of work and workers is second to none.

Joey & Jeremy did a great job and trust full they now how to treat the customer. put down tarps cleaned up the area left nothing behind would recommend the two at our place as well as use the company. they call to confirm in advance and when on the way morning of, I like that gal doing the calling was great as well.

Great company to work with.

I am very impressed with National First Response’s roofing division. My roof replacement was covered by my home insurance company and I could not be happier with the professionalism of everyone I met or was involved with personally. My contact, Nicole Sullivan, who I only connected with virtually, kept me informed of the process every step of the way. Her cheerful and prompt response to my inquiries was refreshing. Brandon Velander, who came out after the roof was installed, was equally cheerful and professional. The crew that delivered the roofing materials and the crew that installed them were cheerful and professional as well. The attached photos are of the material being delivered. I’m very happy with this company and will definitely refer them to my friends.