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National First Response Certifications AND Standards
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CERTIFICATIONS
Our team of experts receives the highest degree of training to ensure that we deliver excellence to clients facing disaster. Our team holds an array of certifications to give you confidence that we bring true expertise to your home or business restoration. With continued and regularly updated training, we grow our knowledge base and are confident in industry-leading practices to bring you through a crisis with the highest level of efficiency and craftsmanship.
The Cleantrust Certification
The Institute of Inspection, Cleaning and Restoration Certification, more commonly known as the IICRC, is a certification and standard-setting non-profit organization for the inspection, cleaning, and restoration industries.
Institute of Inspection Cleaning and Restoration Certification
Certification is based upon successful completion of a course in which the curriculum follows the standards for that category as well as a passing grade on a standardized exam. Once certified, IICRC registrants must earn continuing education credits to maintain their certification.
Professional Mold Inspection Institute - Certified Residential Mold Inspector
PMII's comprehensive Certified Residential Mold Inspector (CRMI) master certification on inspection for mold on residential property practices and standards. The PMII Certified Residential Mold Inspector training is the industry standard on identifying and assessing mold damage, sample collection, and the recommended remediation protocols.
Professional Mold Inspection Institute – Certified Mold Remediator
PMII's comprehensive Certified Mold Remediator (CMR) master certification on remediating mold contamination for both large and small projects. PMII's Certified Mold Remediator (CMR) training is the industry standard on contain and clean mold-affected areas, as well as how to find the source of the problem and repair it.
Professional Mold Inspection Institute – Certified Commercial Mold Inspector
PMII's CCMI master certification is an addendum to PMII's residential certification and includes the protocols for identifying mold, assessing mold damage, and the proper procedures for collecting mold samples on commercial properties including office buildings, warehouses, shopping centers, apartment complexes, and multi-unit properties.
Arizona Registrar of Contractors – Registered Contractor
The Arizona Legislature established the Registrar of Contractors in 1931. The ROC licenses and regulates residential and commercial contractors. ROC staff investigate and work to resolve complaints against licensed contractors and unlicensed entities. The mission of the Arizona ROC is to protect the health, safety, and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors.
The Asbestos Institute – Certified Removal Contractor
The Asbestos Institute has provided EPA and Cal/OSHA-accredited safety training since 1988. Certified Removal Contractor provides industry-standard training on the following: Project management of asbestos workers and guarantees the safe practice of abatement. Creating project plans for asbestos abatement jobs. Carrying out inspections to determine the condition and presence and of asbestos materials. Creating plans and makes suggestions regarding asbestos removal.
Professional Mold Inspection Institute - Certified Contractor
PMII is an education and compliance solutions provider for individuals and businesses. National First Response is a proudly certified contractor of the Professional Mold Inspection Institute and works diligently to maintain a top tier status and a service provider in the state of Arizona.
Xactware/Xactimate – Certified Contractor
Xactimate® is a computer software system for estimating construction costs that has become widely used by insurance companies in the past decade. Insurance company adjusters use it to calculate building damage, repair, and rebuilding costs. Adjusters use Xactimate to generate loss estimates and claim settlement offers.
The United States Environmental Protection Agency – Certified to conduct lead-based paint renovation, repair, and painting activities.
EPA's Lead Renovation, Repair and Painting Rule (RRP) Rule requires that firms performing renovation, repair and painting projects that disturb lead-based paint in homes, child care facilities and pre-schools built before 1978 be certified by EPA (or an EPA-authorized state), use certified renovators who are trained by EPA-approved training providers and follow lead-safe work practices.
See What Our Customers Are Saying
Michael G.
This is the best roofing company there is. They go out of their way to get your insurance company to pay for your roof replacement. They work with you when other companies give up right away.
Keitha R.
We had our roof replaced and the guys were very polite and cleaned up daily. Brandon Michel was the project manager. He was polite and made sure everything went smoothly. I had a couple of small issues when we did the walk thru of the roof. They fixed them right then instead of coming back another day. The roof looks like it was never touched. A perfect job well done.
Maria P.
Highly recommend this roofing company to anyone looking for a roofing contractor! Nicole was very attentive and helpful on any questions I had, always called with updates. Brandon Michael was my project manager and he was awesome! Very friendly.
Tony
Great experience! From the get go the First Response team was super communicative, they made sure all aspects of the project were aligned and being handled properly. The Ops manager, Nicole and her staff were communicating with me weekly and throughout the process of the installation. The installation team was amazing, very knowledgeable, professional and thorough. They made sure the property was kept clean and maintained, they cleaned up after installation and made sure everything was right before they completed. These guys are pro level and on point 100%. Highly recommend this company for roofing…!
kathywest22
I’m really impressed by NFR! They did a wonderful job helping me during a house flood. Kayla was the coordinator and was extremely communicative and helpful during stressful events. Josh was prompt, professional, and friendly which is what I needed as they vacuumed water out of my home. Because of y’all, my disaster of a day had bright moments. Thank you NFR!
Donna C.
Our church had wind and water damage that leaked into the building... a new roof was much needed... it was an old roof. We had water damage in the kitchen pantry as well on the ceiling in the Sanctuary. Colton, of National First Response was AMAZING as was the company. He was always on time, great communication and always responded quickly with any questions or concerns we might have had. We were recommended of this company by someone who had a new roof put on their house and they were very happy with the work and working with Colton. I highly recommend this company and Colton as they worked very hard not only to work with the insurance company but doing an AMAZING job. Thank you Colton and National First Response. We will definitely use you again if the opportunity arises and will continue to recommend your services. Thank you so much, Donna Community of Christ Church
Lucinda H.
This was a wonderful experience, working with National First Response. From the first day of inspection to the final day of having my roof installed, it was less than one month. Great service! Thank you so much. Nicole was very quick to respond every time. 5 stars ⭐️
Laura A.
Josh did an amazing job repairing the ceiling in my house after a rain storm. He was professional & friendly in the way he did the work. Thank you Josh & the team at National First Response. Monica Armstrong
Zachary L.
Great company to work with.
Charlie V.
These folks were a great help in getting our roof replaced after a hail storm. They identified the damage and helped through the entire process, including assisting with the insurance claim. Nicole was especially great at keeping the project moving and keeping me informed through the entire process. Thanks, everyone!
Jeff M.
I am very happy with our new roof from National First Response. Nichole has the best customer service I have ever had,she kept me up-to-date regularly and answered any questions very professionally. The crew was great cleaned up very good when job was finished. I would definitely refer Nation First Response to others.
Aaron D.
I use National First Response as a subcontractor to our business and they are always responsive and the quality and workmanship is always first rate. I would highly recommend them
Steve A.
Great workers, honest company, fantastic management! Highly recommend!
Mairet S.
They are very helpful and quick. They deal with the insurance directly for me so I don’t have to do that part.
Chris F.
Rick and Jeremy were awesome. Took the time to explain everything and made sure I was completely satisfied before leaving.
larry r.
National First Response did an amazing job on the mitigation and repair work within our home as a result of a drain leak that created significant damage. They were very professional, extremely punctional, and the quality of work was outstanding. Would highly recommend them for any type of mitigation and home repair work requiring quality service. Thank you !!1
Patrick S.
Excellent customer service. Great communication. Did an excellent job on our roof. Checked in every step of the way. Couldn’t ask for a better company to get the work done. Extremely happy with this company and the results.
Nadaa T.
Definitely five stars from me. These guys and gals were very professional and did a great job on the repair work. You can’t tell there was ever any damage! And they responsive and polite. I would use them again and recommend them to others.
Rhonda H.
Every employee we met went above and beyond in their job capacity to make sure we had the most up to date and safe replacement journey. My family will refer to them every time. Hands down the easiest construction job ever.
Tim A.
My overall experience with NFR was very positive mainly because of the dedicated follow-up of Grace and Mike. The crew sent to do the work took longer than expected with some minor details not completed. When I called Grace she was excellent in her concern and diligent follow-up with me. When Mike came to inspect the work he made sure it was done right. Both Grace and Mike were a delight to work with….if I had a company I would hire these two in a heart beat!
Chris S.
Great service from them for our new roof. Completed the job in one day & price was agreeable.
Adriana N.
Had a great experience with the National First Response Roof team!! They made everything extremely easy and fast also communicating with my insurance was a piece of cake they helped take care of that working 5 minutes ! My new roof looks beautiful. Thank you very much for your services
Liz B.
Super professional and great attention to detail. Everything was explained clearly, I didn’t worry about any part of the process from start to finish.
Paul B.
NFR did a great job repairing our roof after the September storm. The Insurance Co slowed things down, but Mike, Nicole & Jeff were great to iron out those problems ! Thank You NFR !!
jameel h.
Good customer service good worker work five star everything great thank you so much for everyone
Ernie B.
At first I wasn’t too sure when the two gentlemen approached me telling me about how they’d handled everything and I’d have a new roof. In the end I couldn’t be happier, most I had to do was call the insurance. They handled everything from there after, Nicole stayed on top of keeping me informed. Once everything was approved, the crew took 2 days to strip roof and install new roof. Highly recommend giving them a call.
Lorraine S.
I found National First Response to be very helpful. I spoke with Seth who thoroughly inspected my roof and explained his inspection in detail, and to Grace in their office who was also very informative. I feel this is a company that’s very honest with acceptional customer service and one that can be trusted.
James B.
We have a repair shop that the roof was leaking Guy bond came out and took A look and said that the gutters were full of leaves and pine needles. Guy cleared out the debris afterwards we had no problems What a GREAT PERSON THX for all your help.
4 K.
Very easy company to work with. They made the process easy and quick..Brandon was great! He was very professional, friendly and helpful. Highly recommend this company. And I love my new roof!
Monica S.
First Response came out when a water heater pipe failed in the wall between the bathroom and bedroom of my brother's condo. They did a great job of helping me with the insurance coverage and repairs. They had to take out the wall right down to the studs. They put everything back even better than it was in the first place. I went on to make other repairs to the condo using them beyond the water damage and they met my expectations 100%. Their pricing is reasonable and it saved me a lot of time and trouble not having to find a painter, carpet installer and electrician. Thank you Brandi, Christina and Cory!
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