National First Response Certifications AND Standards

excelled demo to start restoration project by two very efficient and nice young men

National First Response did a fantastic job repairing previously-undiscovered dry rot damage in my exterior kitchen wall. Every person who came to my home was 100% professional, courteous, respectful, helpful, and, most importantly, highly competent. Eric managed my project perfectly from start to finish, including explaining each step in advance so I could understand what was needed and what I would see as it happened. Shout out to framers Donny and Trent, drywallers Paul and Ricardo, Sunvec Roofing, stucco experts Gary, Dave, and Dave, painters Rick and Robert, plus Vinnie and Josh. I would happily bring any of them back for any work I might need to have done in the future.

Highly recommend! Matt Mayles was top notch from start to finish. Answered all my questions, walked me through the process and options, was extremely responsive and made himself available all throughout. The workmanship and quality of the job was excellent, the crew was professional, timely and cleaned up after themselves. Couldn't have asked for a better experience. Thank you

Met with Nicole at the home show and she spent so much time answering all of my questions. She explained the process, offered to come see how current situation and give us all our options. I really appreciated her time and attention!!

So where to start. A few months back, during our atmospheric river rain, I developed a roof leak. I live in a patio home with a flat roof. I went on Angie's list and selected four contractors to come out and give me a quote for roof replacements. Each one went up on the roof and saw a pot of gold and wrote their quotes. Why was I shocked? I didn't know what I was going to do. I then got a call from Brendan from National First Response as he saw my requests on Angie's list. He asked me if they could come out and look at my roof. I said sure. We got up on the roof and started looking around and he brought to my attention that my roof had major hail and wind damage, so we needed to contact my insurance company first and get an adjuster out to look at the roof. The insurance adjuster looked at my roof and agreed with Brendan. The insurance company wrote up their quote of what they said they would pay to do the needed work of replacing the roof. Nicole in the office was my go-to person to set up scheduling. She did a fantastic job of keeping me informed of all aspects of the work. She made me feel comfortable with all the work that was going to be performed on my house as this was no small job. She made me feel very confident that no corners were going to be cut regarding my roof repairs. Nicole scheduled the start date and sent Michael, the project manager of this job, out to go over with me the aspects of the job. Fantastic young man! The crew showed up on time and got right to work stripping the roof. Once the roof was stripped, they discovered the wood decking was damaged. Nicole said don't worry, Michael was getting photos and they were submitting an additional damage report to the insurance company. They followed up with my insurance company to get the approval for the decking replacement. Now mind you, not all insurance companies are alike. They also worked with me to replace the fascia along the edge of the house and to bring the patio roof and laundry room, which was flat, to conform with the rest of the roof at a fair price. Bottom line, if I could push the golden buzzer on National First Response I would. Thank you, Nicole on giving me a five-star confidence of your company, Michael for being extremely professional in your work and crew and also your crew, who did an excellent job in craftsmanship. I guess I don't have to say that I highly recommend this fantastic company, which is rare in this day and age.

National First Response is one of the very best companies I've dealt with in the construction industry. From the very beginning, Michael as project manager was helpful, communicated frequently and effectively during the project. Michael helped me understand the complexity of making an insurance claim for the storm damage my house incurred. I would like to him give him and his company more than five stars.

Good customer service good worker work five star everything great thank you so much for everyone

Excellent service.

Steve A. Was great to watch him work!! He took his time and did a Dynamite Job. He explained stuff to me so that when I try, I'll have some tips he showed me while doing drywall. Great guy very friendly!

We had our roof replaced by National First Response and it turned out fantastic! Even better than the work was the process itself. National First Response was incredible easy to work with every step of the way. A big thank you to Nicole for helping us coordinate all the details and working with our insurance and contractors, she made getting our new roof a breeze! 5 stars and then some 🙂

Awesome company great crew! Their prices are more than fair and they will get to you quickly. I can’t stress enough…if you need roofing done these are the guys you want to call!

The whole team from start to finish were great. The team that came out to give the estimate, to the roofers who came on time, were very courteous, and ready to work. They were polite and had a great attitude throughout the day. Very honest and helpful. They cleaned up as if they were never there. Very professional and were top notch.

Our church had wind and water damage that leaked into the building... a new roof was much needed... it was an old roof. We had water damage in the kitchen pantry as well on the ceiling in the Sanctuary. Colton, of National First Response was AMAZING as was the company. He was always on time, great communication and always responded quickly with any questions or concerns we might have had. We were recommended of this company by someone who had a new roof put on their house and they were very happy with the work and working with Colton. I highly recommend this company and Colton as they worked very hard not only to work with the insurance company but doing an AMAZING job. Thank you Colton and National First Response. We will definitely use you again if the opportunity arises and will continue to recommend your services. Thank you so much, Donna Community of Christ Church

Very easy company to work with. They made the process easy and quick..Brandon was great! He was very professional, friendly and helpful. Highly recommend this company. And I love my new roof!

Both of their representatives were very helpful and professional in explaining what they were about and the quality work that they do! They went beyond of what they said they would do, with awesome results! More than satisfied!

After my 3 years of mostly unaided struggles through natural disaster cleanups, National First Response’s combined insurance claims and construction assistance with my hail-ravaged roof was literally a godsend. From lifting the entire insurance burden off my elderly shoulders to installation of a new roof so well-crafted that even the insurance assessor labeled it “beautiful,” every staff member I dealt with both online and in person was exceptionally professional, knowledgeable, efficient, helpful, friendly, and patient. Their highly experienced operations manager Nicole Sullivan, in particular, kept me regularly updated over the entire claims-to-build process with informative, congenial, personalized notes, always promptly answering my questions and fully addressing my concerns. Claims specialist Zach Lenhart expertly handled insurance inspections and communications, arriving early to every appointment with unfailing cheerfulness. The actual roof build, carried out by project manager Miguel Trinidad and his friendly hard-working crew, went as speedily, smoothly, unobtrusively, and cleanly as could be hoped for, marked most especially by their obvious pride in creating a quality product. Without reservation, I highly recommend National First Response to all those needing insurance-linked construction services, but particularly to senior citizens like myself with physical or health limitations. All my initial dread of a potential insurance claim/building contractor nightmare (as endured by some of my neighbors) was quickly dispelled by NFR’s broad experience, professional expertise, and above all, reliability.

I would highly recommend National First Response over and over again. They were on time as scheduled, professional and informative. I've worked with this company on several projects in my various houses and I have always been treated fairly and with kindness.

Allen was great!! Prompt arrival, very professional, friendly and polite. Explained everything thoroughly. It was a small sheetrock repair but work was excellent and performed very efficiently. Genuinely cared that job was done right. Very happy with work that was done.

Great service. We had a slow water leak inside the kitchen wall that slowly created a big mess. National First Response showed up on time and did a great job getting it cleaned up and dried out. We highly recommend them.

Like almost any activity, there were some minor communication/coordination issues but overall things went fine. Would recommend the firm (particularly the roofing division) as they replaced my roof (from wood shales to regular shingles. Work crews were fantastic.

We were referred to National First Response when we had a major plumbing disaster in our home. From start to finish, this company was spot on with their service, professionalism, and care! Eric was always super responsive, and the workers could not have been better! It was a massive undertaking with a lot of moving parts, and they helped us each step of the way including assisting us with all the insurance claims. That help alone deserved them a 5 star rating! I would give them 100 stars if it let me! I absolutely recommend using this company, and wouldn't hesitate for a moment to use them again in the future!

After my entire home flooded, National First Response made a difficult situation a pleasant experience. From my Project Manager Cory to the trade workers, (Jeremy, Casey, Steve and the others I didn't get to meet in person) all were professional, did great work, were patient with my requests/questions and even cleaned up after themselves! They kept on schedule and offered excellent recommendations for other services I needed (furniture restoration and even camping tips!). I highly recommend them and would use them again!

Highly recommend! Amazing customer service, very thorough in their work, and their professionalism is second to none. They helped make a stressful situation for our family SO much easier with their knowledge and expertise!

The roofing team was expert in making my new roof a reality! (And in making it ready for solar panels.). The repairing and restoring water-damaged area team's work inside my house was professional and expert! Thank you for such awesome service and such pleasant results!

We had 3 broken windows in the front of our house and National First Response provided the lowest quote. They not only repaired the windows with quality glass and inserts but assigned a project manager to keep me informed from measure through installation. I highly recommend this company!

The team was very professional and did a fantastic job of restoring my garage ceiling. It looks just when I bought the house! I definitely recommend Nation First Response.

Thank you national first response for being there when I needed you I do appreciate all the work this company did . You can’t even tell any thing ever happened I want to give special thanks to Brandy in the office keeping me up to date on everything that means so much

A very great company to work with. Fast service and great quality. Went above and beyond to get our roof replaced!

Every employee we met went above and beyond in their job capacity to make sure we had the most up to date and safe replacement journey. My family will refer to them every time. Hands down the easiest construction job ever.

The entire First Response team was both professional and educational in their repair of my water heater problem. My unit 'blew' and the team responded with quick service and repair of the damaged area...advising me of the process every step of the way......and they we always on time. They wore their masks, as expected, and did a complete and thorough job. Nicely done!!!