National First Response Certifications AND Standards

Grace was great with her follow up and service!

National First Response's representative Bianca Peterson made what was a very stressful project into a pleasure. Not that replacing a roof can every be a pleasent experience, her experience, patience and working directly with our home insurance made it easier for us. The staff replacing the roof were amazing, professional on time and took about 2 day to complete the entire roof. I also work from home, yest the first day was very noisy, felt they mauy come throigh the roof, but expected with the amount fo work that was being done. The second day, all I heard were the nailing and that was not as bad. Bianca was on top of everything, communicating to the insurance company and patiently explaining to us what was going to take place and what she needed from us, etc. We are very satisfied with how sooth this all went!

National First Response was very professional and effective from start to finish. They assisted in all aspects which left minimal work for us homeowners. The products used and the employees were excellent. I would recommend them and use them again in the future. Thank you!

Had a great experience with the National First Response Roof team!! They made everything extremely easy and fast also communicating with my insurance was a piece of cake they helped take care of that working 5 minutes ! My new roof looks beautiful. Thank you very much for your services

We had an overhead HVAC system failure with a resulting water leak in the living room ceiling, causing a large hole in the ceiling and lighting fixture displacement. Required repairs included patching and repainting ceiling area and rehanging lighting fixture. . The technician, Steve, did a perfect restoration job. We also appreciated the fast response.

The quality of work exceeded expectations. The property was restored efficiently and safely, and I would confidently recommend their services to anyone in need of reliable flood and fire mitigation.

We were very pleased with Eric's knowledge, follow-up on questions and diligence sourcing materials. Client satisfaction was a clear focus.

Met with Nicole at the home show and she spent so much time answering all of my questions. She explained the process, offered to come see how current situation and give us all our options. I really appreciated her time and attention!!

I use National First Response as a subcontractor to our business and they are always responsive and the quality and workmanship is always first rate. I would highly recommend them

First Response came out when a water heater pipe failed in the wall between the bathroom and bedroom of my brother's condo. They did a great job of helping me with the insurance coverage and repairs. They had to take out the wall right down to the studs. They put everything back even better than it was in the first place. I went on to make other repairs to the condo using them beyond the water damage and they met my expectations 100%. Their pricing is reasonable and it saved me a lot of time and trouble not having to find a painter, carpet installer and electrician. Thank you Brandi, Christina and Cory!

Christina, Eric, and their entire team were beyond Fabulous. My daughter had just experienced a life altering event and then a week later a pipe leak happened in her house. My daughter was still dealing with the life altering event and was not in the frame of mind to deal with a pipe leak, repair scheduling, insurance, etc., so I stepped in to work on getting her house back together. The team at National First Response treated us as family, and really worked hard to take the stress off my daughter and I. They were definitely a breathe of fresh air, and followed through on everything, and on time! We absolutely recommend them and would not hesitate to use them in the future, if needed. A ‘huge’ THANK YOU & HUG to them & their team!

Great team of qualified professionals who are quick to respond and get the job done. Highly recommended for thorough, honest and reliable service.

Rick and Jeremy were great. I am thrilled with the results of their work. The 3 of us did have unusual circumstances but the "guys" were understanding and did a few extra things for me! Erick was also a "sport" on one situation and was very professional. I love my new home "look!. Thanks to National First Response. I also have gained some insight to the difficult job that all the staff and leaders have for this type of work. Thanks to you also Vinnie. Sally T. Bordeaux, RD

We needed work done in our home to mainly make it more suitable for wheel chair access. Project manager Randy took full charge and supervised a plan that showed his professionalism and understanding. Craftsmen Adam and Cricket executed a variety of projects with admirable skill and adaptability. The quality results made it all a very worthwhile experience.

It was a pleasure to work with National First Response on our homes new roofing project. Nicole S, Operations Manager was professional, courteous and extremely responsive. She walked me through every step, explaining the process in a way I could understand and answered every question I had. Our install team was amazing, and did a beautiful job on the roof and clean up of our yard. I would HIGHLY recommend National First Response for your roofing needs.

Highly recommend National First Response! Post a sewage and water backup they came in and repaired our bathroom and did a great job. Everything looks new and we’re very happy. They were on time, professional and made sure it was perfect

National First Response is a fantastic company. Eric gave suggestions and was always quick to respond. The workers were efficient, skilled and friendly. The office managers were sweet and highly knowledgeable as well as efficient. I could not have had a better experience. I highly recommend them.

We had water damage from a drain pipe inside our outer kitchen wall. Our plumber called National First Response, they came within an hour to access our damage, and started the restoration process the next morning. From the workers who tore out our cabinets, those who handled the water issue, to the workers who finished the restoration, they were all very friendly and professional, and on time. Eric was always readily available when I called with questions, and patient. Also Alan and Rick. Thank you for a job well done!

National First Response did a great job of working with my insurance company to file the claim and followed up with them until the claim was approved. Nicole was fantastic to work with and called me every few days to provide updates. The roof replacement went perfectly - materials were delivered as scheduled and the installation team was fast and professional. All of the neighbors have commented on how nice the new roof looks!

The team of roofers arrived a day earlier than expected and it was GREAT! They returned bright and early the following day and continued where they left off the prior day. They are courteous and friendly along with being efficient and very tidy. They took the time and effort to ensure that my pool was well protected from any possible debris. They did a fantastic job removing the old roofing and installing the new one. They took special care filling in the opening where my old swamp cooler used to be located and roofing over the spot. They painted the old vents and installed new ones to replace some of the old ones that needed replacement. We are extremely happy with the entire company from the roofers and Project Manager Brendon to Brooke in the office. She answered my questions and kept me posted throughout the entire process. I highly recommend National First Response Roofing Division to anyone needing any roofing needs taken care of. Dawn Farmer and Wes Woodrum

Very satisfied with their service. They responded quickly, communicated well and did an excellent repair.

Rick and Jeremy were awesome. Took the time to explain everything and made sure I was completely satisfied before leaving.

Definitely five stars from me. These guys and gals were very professional and did a great job on the repair work. You can’t tell there was ever any damage! And they responsive and polite. I would use them again and recommend them to others.

Prompt, knowledgeable, and it felt like I was talking to people that cared. Hate to need a restoration company, but love to work with folks like these!

Excellent work. The repair of our attic scuttle looks great.

NFR Roofing Division Project manager Brandon Clayton and his experienced roofing crew, headed by Diego Trinidad, did an excellent job of replacing my roof after it sustained wind damage. Brandon was easy to work with, communicative and patient. Even though he was handling a lot of other jobs due to the monsoon, he always got back to me in a timely manner to answer any questions or concerns. Brandon was a huge asset, helping me to understand and negotiate the insurance claim process. Bottom Line: The work was professional and it was completed quickly, the roofers showed up on time, worked hard and well together, cleaned up after themselves; everybody was efficient and polite. Best of all, the contract I signed specified that NFR Roofing Division would do the work needed to replace my roof for the amount my insurance company authorized, and that my only cost would be my insurance deductible. They were true to their word. I couldn’t be happier with my experience with Brandon Clayton at National First Response Roofing, and I love my roofing replacement!

Phil came to the door one day Ask in about our roof the name of this company is national first response. They replaced our roof after speaking him for a long time He was so respectful And you're needs the company replaced our roof and did the most awesome job. He directed me to nicole, nicole was the Go to person whenever I had an issue which I never did. They didn't awesome job I couldn't ask for anyone better. I want to thank the company for the best results. And I'd recommend them highly

Super professional and great attention to detail. Everything was explained clearly, I didn’t worry about any part of the process from start to finish.

Honest, reliable, quick! They work with you to make sure you get what you need from your insurance companies. The software their clients can access to track claims is incredible. They will not disappoint!

We had such a great experience with this company. We love our new roof! Very professional throughout the whole process. Thank you National First Response! I would totally recommend to my friends and family!