National First Response Certifications AND Standards

I can’t say enough about how patient, trustworthy, and kind this team was that was behind our roof project. Jeff and Kyle kept pushing the insurance to help understand what needed to be done at our house, Brendan and Mikey were our project managers and were very prompt. They assured us everything was going to be ok and the job would get done as soon as the insurance company approved the job. Nicole is very nice and scheduled our appointments, messaged us for everything that was going to happen(date & time), and most of all she answered all our questions we had. Thank you so much for helping us and I’m very happy we chose you❤️ Sherri Zamorano

Matt & Kyle were very courteous, professional and knowledgeable all the while working with the insurance company to ensure the job was done correctly. From start to finish, they kept us updated on progress and timing to completion which was amazingly quick. The crews made sure safety and keeping the area clean were a priority while working efficiently and professionally. The entire experience was great, and we loved having their entire team take care of us and our roof. We highly recommend them for your new roofing needs.

National First Response did an amazing job with my roof. I’m am very pleased with the outcome and appreciate all their hard work from beginning to the end! They dealt with my insurance and always kept me updated and informed with the process! I would most definitely recommend them to my friends and family! Once again, thank you all!

They did an excellent job on our remodel. Eric our project manager kept the project on time. All crews that worked on our home were professional and courteous. They also worked hard and performed top quality work. The final product exceeded our expectations. We are so happy we chose National First Response! Update: We recently had storm damage on our roof. They came out right away to address the issues. We ended up needing a new roof and ceiling and they did a great job. Our project manager Brendan was responsive and addressed any concerns we had throughout the project. The office staff is excellent to work with. The ladies are professional, highly organized, and kind. Thank you to everyone who worked on this project. We appreciate you!

Really great customer service and final product. Took the time to prepare and plan the job beforehand. Then the crew finished my 1000sf house in one day. Clean and beautiful results.

National First Response did such an amazing job on my new roof! The old shingles were worn down and were recently damaged from a heavy windstorm. They practically worked a 12hr day in the scorching heat to reshingle the roof with wind resistant Timberline shingles. The workers were quick, polite, and were very respectful of my property ensuring there was no trash left behind after a thorough cleanup of the yard. As a bonus, the project manager offered to have the rotted sidepaneling replaced at an affordable cost. Could not recommend this company enough!

They did a great job. Had a rocky start trying to get all the other vendors and insurance to get all the paperwork done, but once that was done, they went right to work.. I like my new roof!!

Solid company. Project coordinator Grace will help you get your job completed in a streamlined fashion.

Very thurough, very helpful, knowledgeable, nice workers, very happy with repair work. Can’t remember the workers names but they were very nice, helpful men.

I had my first water flood damage situation last week and National First Response was my first call THANKFULLY. They handled the whole situation like professionals. I highly recommend NFR.

They did an amazing job on our roof and with the water mitigation. Great customer service and super fast response time! I highly recommend them.

They were very responsive from the initial call to all work related to water damage (drywall, flooring, cabinet, painting). Project management and all workers were very professional and great with communication.

We had NFR do a bathroom remodel for us. Their team was professional, courteous and did top notch work. They used a couple of subs (tile, custom vanity, shower glass) and they were also professional and courteous, and timely. The project included demo-ing a shower to enlarge it, installing new tile and glass walls. They also installed a new vanity and linen closet, tiled the floors, and installed a barn door. NFR was very patient with our process, and allowed us to add tiling the master bedroom and closet to match. We even had a kitchen pantry add-on to the scope. Eric Walters, our construction supervisor, was communicative and creative with problem solving. Here's a pic mid-stream, although its hard to do the work justice with a picture.

Grace was great with her follow up and service!

GREAT experience working with National First Response on my roof replacement. I don’t normally take the time to leave reviews but don’t think I could come up with one complaint. Great work, communication, clean up, etc. Special thanks to Nicole and Zach who were awesome to work with!!

Shane and his team are life savers. They’re open 24/7 as any crisis management company should be and respond so quickly it’s insane. They passionate about helping the public and it shows in their work.

Excellent to work with. Amazing Communication. Always updated us with all that was going on. Michael took amazing care of us / everything. He made it so easy & Absolutely no stress! The whole team was great. Job was done clean & friendly. Our roofing looks awesome.

After that tornado/microburst in September of 2023, my roof sustained some major damage. Kyle Cordova did a free inspection and gave me a detailed report of the damage. He also called the insurance company with me and established NFR's involvement as my contractor. Kyle worked directly with the insurance company to get everything covered. I also door damage from th3 same storm so Kyle connected me with the right division within his company to get that fixed as well. At my house, we have quite a few animals and I explained to Kyle about the care that needed to be taken for their health and safety. This was relayed to Justin, who was the on-site project manager. There was a miscommunication with the crew on site that led to an issue. One call to Kyle and Justin took care of it, and there were no further issues. I am very happy with the end result and how my roof looks. There was a delay, on my insurance company's part, on getting my door done but that is now in the works as well. Nicole, in the office, has been fantastic to work with on the payments from the insurance company and my deductible. Overall, I would absolutely recommend this company. The customer service, and care, that I have received has been top notch.​

Guy has been coming in to this Home Depot for 8 years and is alway courteous and friendly he stands out cause he always stops and says hi. Actually all the First response team are good as well. Would give Guy More stars if it was available.

National first response did a great job on my water softener flood damage reconstruction. I would recommend them to anyone.

The team at NFR did an amazing job, were responsive, professional and the finished work product was incredible. Thank you.

What a breath of fresh air Vinnie was. He was honest and kind and saved us a lot of money. It is so wonderful to find an honest, truly helpful company. Thank you, Vinnie.

Great service. We had a slow water leak inside the kitchen wall that slowly created a big mess. National First Response showed up on time and did a great job getting it cleaned up and dried out. We highly recommend them.

We needed work done in our home to mainly make it more suitable for wheel chair access. Project manager Randy took full charge and supervised a plan that showed his professionalism and understanding. Craftsmen Adam and Cricket executed a variety of projects with admirable skill and adaptability. The quality results made it all a very worthwhile experience.

Grace Benard did a great job guiding us through our roof repairs. The estimate process, planning, and workmanship of this company was great. The job began and ended on schedule and without any cost overruns. The workers also made sure the yard and surrounds were tidy at the end of each day.

Very professional. Kayla is the best. She answered ALL my questions. I had an emergency flooding and they NFR team was at my door a little over 60 minutes just like kayla said they would. I will recommend National First Response to my family and friends.

Allen was great!! Prompt arrival, very professional, friendly and polite. Explained everything thoroughly. It was a small sheetrock repair but work was excellent and performed very efficiently. Genuinely cared that job was done right. Very happy with work that was done.

My step son hired this company after they showed up at his house and offered to board it up after a fire. They are currently working on finishing it. It is a big job, and we have put our trust in National first response. Will post a pic when completed.

We have a repair shop that the roof was leaking Guy bond came out and took A look and said that the gutters were full of leaves and pine needles. Guy cleared out the debris afterwards we had no problems What a GREAT PERSON THX for all your help.

Josh did an amazing job repairing the ceiling in my house after a rain storm. He was professional & friendly in the way he did the work. Thank you Josh & the team at National First Response. Monica Armstrong