24/7 Emergency Restoration Services in Arizona

480-566-9440

480-566-9440

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WE ARE YOUR Emergency Restoration Specialists

National First Response provides a full range of emergency restoration and remediation services, available 24 hours a day, 7 days a week. Our fully equipped team is trained and certified to handle all types of property damage, delivering fast, professional recovery for homes and businesses. We handle every step of the restoration process with expertise and urgency, working closely with you and your insurer to restore your property and peace of mind fast.

Highly Trained and Alert Ready 24/7

When the unexpected happens, National First Response is the trusted team for emergency restoration in Arizona. Within 60 minutes of your call, a Clean Trust certified technician will arrive to assess the damage, prevent further loss, and begin cleanup and restoration.

Using advanced equipment for water extraction, drying, and dehumidification, we stabilize your property and stop problems before they spread. Our technicians specialize in water damage restoration, fire restoration, and mold remediation for both residential and commercial properties.

WATER DAMAGE Restoration

Water damage can often be caused by severe weather, a burst or leaking water line, or a sewage pipe leak. Water damage left untreated will often lead to more extensive damage and soon turn to bio-hazardous bacteria and mold. National First Response's trained specialists are on call 24/7 for emergency water damage repair and water restoration services. We are experienced professionals at minimizing damage with state-of-the-art equipment and techniques to dry out and extract water.

National First Response is a residential and commercial emergency provider offering a broad range of emergency and non-emergency services. Whether it’s water or mold removal, repairing floodwater damage to property, we fully guarantee every remediation and restoration job we do.

There is a lot of confusion about what types of water damage are covered under a water loss insurance policy. Property is insured in two main ways, open perils and named perils. Open perils cover all the causes of loss not specifically excluded in the policy. Named perils required the actual cause of loss to be listed in the policy for insurance to be provided. The more common named perils include such damage-causing events as fire, lightning, explosion, and theft.

Water Damage Restoration

Fire and Smoke Restoration

Few events are as traumatic, or as damaging, as a fire in your home. With even the smallest fire, you must contend with not only the immediate damage of the fire and smoke to your home, furnishings and personal property, but also the loss of the sense of security and comfort so important to transforming a house into a home. After the fire department has left and the flames extinguished, National First Response can start to rebuild your home and peace of mind.

Fire Damage

There is not much confusion about fires being covered under an insurance policy. Property fire loss is insured in two main ways, open perils and named perils. Open perils cover all the causes of loss not specifically excluded in the policy. Named perils required the actual cause of loss to be listed in the policy for insurance to be provided. The more common named perils include such damage causing events as fire, lightning, explosion, and theft.

Most fires are often referred to as “partial losses” because the home has only been partially destroyed. However, there are typically hidden damages caused by water or retardant to extinguish the fire and smoke and ash as a residual effect of the fire. It is important to shut down all ventilation systems and open all windows and doors to evacuate smoke.

In most cases, the insurance carrier is responsible to return your property to a “uniform and consistent appearance” as it was prior to the effects of the fire. Do not throw away any damaged property, leave it as it is and where it is until the fire marshal has completed his investigation. If you or a resident of your property has health sensitivities such as allergies or asthma, stay away from the property until remediation is complete. Smoke, soot and odor mitigation will eliminate future health concerns.

Coverage for the cost of landscaping replacement is typically a set amount or a percentage of your dwelling coverage amount. Experience has shown us that plants and landscaping affected by fire and smoke, return with time more vibrant than before. Odors are usually eliminated after a seasonal rain shower or two.

Coverage becomes a concern if you live on a hillside, loss of foliage from a fire can lead to landslides and/or mudslides in rainy conditions. It is important to quickly replant your property with native trees and grasses to stabilize the landscape. Sandbags or other storm water prevention systems are recommended until the replaced foliage takes root. Review your policy limitations with your insurance agent in this scenario. Read more information on what to do after a home fire provided by the US Fire Administration.

Smoke Damage

There is a lot of confusion about smoke damages being covered under an insurance smoke loss policy. Property is insured in two main ways, open perils and named perils. Open perils cover all the causes of loss not specifically excluded in the policy. Named perils required the actual cause of loss to be listed in the policy for insurance to be provided. The more common named perils include such damage causing events as fire, lightning, explosion, and theft. Smoke damage is a covered peril in most homeowner policies.

Although a fire may have been contained to a small area, like a kitchen or laundry room, the smoke created from that fire often travels throughout a home. Smoke contains microparticles of corrosive acids—and potentially all manner of toxins in a house fire—that attach to virtually every surface in your home. As time passes, those acids eat away at whatever they are attached to, causing plastics to dry and yellow, countertops to stain, metals to tarnish, furniture finishes to erode, glass and crystal to pit, and clothing, carpeting and upholstery to permanently stain.

FIRE & SMOKE DAMAGE RESTORATION

Storm Damage Restoration

Nature has a way of showing us from time to time that it holds the real power on this Earth. When a storm in the United States rages at full strength—be it a thunderstorm, hailstorm, tornado or hurricane—the effect can be devastating to our homes and personal possessions. Water and wind can combine to tear shingles from rooftops, tear siding from walls, flood interiors, knock down trees, break windows and pummel air conditioners.

National First Response stops the water from creating more damage, and begins to restore your possessions and home, returning them to the condition they were in before the water came.

Hail Damage

Hail can do a surprising amount of damage in little time, and if that damage isn’t quickly addressed it can cause expensive problems in the future—a damaged roof is sure to leak and also be that much more susceptible to more storm damage.

Monsoon Damage

The East and Gulf coasts have hurricanes, the Midwest has tornados and the Southwest is prone to powerful monsoons, or giant monsoons known as haboobs.

Floor Damage vs. Rain Damage

Most homeowners in the United States have a standard homeowner’s policy, which provides coverage for water damage but only before the water comes in contact with the ground.

Water damage that would typically be covered in a standard homeowner’s policy includes:

Hail pellets smash your windows, allowing rain to enter your home.
A heavy rain soaks through your roof, allowing water to get into your attic and ceiling.
A broken water pipe spews water throughout your kitchen.

What would not be covered, unless you have additional flood insurance would be:

nearby river overflows and washes into your home.
Surface water seeps into the basement because the soil can no longer absorb the heavy rain.
A flash flood causes the hill next to your house to collapse, causing a mud slide that inundates your property.

To determine if your home is located in a flood plain, contact your local county planning office, which has maps that show areas designated as flood zones.

sTORM Damage Restoration

Emergency Plumbing

Plumbing emergencies can strike at any time—whether it’s a burst pipe, overflowing toilet, water heater failure, or a sewer backup. Left untreated, these problems can quickly cause severe property damage, structural issues, and even health hazards from contaminated water. National First Response’s licensed specialists are on call 24/7 to handle any plumbing emergency with speed and expertise. Using advanced tools and proven methods, we minimize damage and restore your home or business to safe, livable conditions.

National First Response is a trusted residential and commercial emergency provider offering a wide range of plumbing, restoration, and remediation services. From immediate water extraction to long-term repairs, we guarantee reliable, professional service backed by years of experience. Whenever a plumbing crisis hits, you can count on NFR to protect your property and give you peace of mind.

There is often uncertainty about how plumbing-related damages are handled under property insurance policies. For example, a sudden and accidental pipe burst is often covered, while gradual leaks or lack of maintenance may not be. Policies are typically divided into two categories: open perils and named perils.

Open perils coverage protects against all causes of loss unless they are specifically excluded in the policy.
Named perils require the exact cause of the damage to be listed for coverage to apply.

Common plumbing-related claims may involve sudden discharge of water from pipes, accidental overflow, or damage from a backed-up sewer line. Because policy terms vary, it’s important to review your coverage and work with experienced professionals like National First Response, who can assist with documentation, damage assessment, and restoration to ensure you receive the support you need.

Emergency Plumbing

Biohazard and Asbestos Cleanup And Disposal

We complete a visual examination of suspected materials and carefully collect samples for lab analysis. If a biohazard is present, we provide a written evaluation describing its location and extent of damage and write a protocol for clean up and disposal. If asbestos is present, we provide a written evaluation describing its location and extent of damage and write a protocol for correction, restoration, and prevention. Once again, material in good condition need not be sampled for asbestos unless it is likely to be disturbed.

Bio-Hazard Cleanup

Any biological substance that poses a threat to you or your family’s health can be considered a bio-hazard. A biohazard can range from the smallest microorganism to a human body or animal body. Removal of a biohazard is often unpleasant work, but National First Response technicians and Disaster Response Team members are versed in the proper procedures for biohazard removal and follow them to the letter. Improper disposal of biohazards can not only place you and your family in jeopardy, but can put everyone as risk.

Biohazards include:

Sewage backup – The smell from sewage backup is a nuisance, but it’s the microorganisms in the sewage that represent a real danger.
Blood-borne pathogens – Bodily fluids, tissue and other pathogenic substances that contaminate a home as a result of accident, trauma, crime or death can endanger you.
Methamphetamine labs – The chemicals used in the production of this horrific drug are volatile and leave a dangerous residue throughout a home.

Biohazard Clean Up

National First Response technicians are trained to remove biohazardous waste and dispose of them in accordance with the standard set forth by local health codes, the Occupational Safety and Health Administration (OSHA) and the Clean Trust (formerly known as the IICRC, the Institute of Inspection, Cleaning and Restoration. Wearing safety suits and breathing apparatus, and employing the latest cleaning equipment and products, our technicians will completely remove all biohazardous waste, will clean, disinfect and deodorize the structure so that the environment is once again safe, clean and habitable.

ASBESTOS TESTING AND REMEDIATION

Most products made today do not contain asbestos. Those few products made which still contain asbestos that could be inhaled are required to be labeled as such. However, until the 1970s, many types of building products and insulation materials used in homes contained asbestos.

Some common building products that might contain asbestos include:

Steam pipes
Boilers
Furnace ducts
Resilient floor tiles
Vinyl sheet flooring
Cement sheet
Millboard
Door gaskets
Soundproofing or decorative material
Patching and joint compound
Textured paints
Asbestos cement roofing
Shingles
Siding
Insulation

Disaster Response Team

If you suspect that a portion of your home contains asbestos, then, first off, leave it alone. Asbestos is only dangerous when disturbed and it releases fibers.

However, if the suspected item shows signs of wear, tears, abrasions or water damage, then isolate the item (meaning close the space off) and contact National First Response. A member of our Disaster Response Team can more thoroughly seal off the item until it can be confirmed with lab test to, in fact, be asbestos. Our Clean Trust-certified technicians will suggest either permanently sealing the asbestos item or carefully removing the item altogether and clearing the impacted area of any contaminates using an air scrubber and other cleaning equipment. Whichever course of action, you’ll be left with the peace of mind knowing that asbestos will no longer threaten the health of you or your family.

Stay Clear of Asbestos

When asbestos is disturbed—by crumbling, flaking, sanding, cutting or sawing—it creates a fibrous dust that, if inhaled in high levels, can lead to an increased risk of lung cancer, mesothelioma and asbestosis. Inhaled fibers can remain in the lungs for years before creating health problems.

Take all precautions to avoid damaging asbestos material. Never sweep, dust, or vacuum debris that may contain asbestos. Also, don’t saw, sand, scrape, or drill holes in asbestos. Local EPA officials can provide more information about asbestos identification, sealing or removal.

PROPERTY RESTORATION

Restoring a property means, quite literally, to make new again. You can trust National First Response when it comes time to bring back your property to a former, original, or alike state of existence and soundness. The period of restoration ends at the time when you are able to resume the use of your property as you had used it before.

Site Securitization

Securing your home after it’s been impacted by fire or water is a critical step towards its restoration. A fully secured home—whether that means boarding up windows, installing a temporary fence or an alert system—is far less vulnerable to additional damage that could be caused by the elements or criminal opportunists.

Often a fire or flood can leave your home uninhabitable, at least temporarily, and that forced separation can sometimes elevate your sense of uncertainty. National First Response begins to restore your peace by first securing your property. When we do that, you know that nothing else of yours is going to be lost.>

Emergency Response Team

When a flood or fire happens at your home, a member of our 24/7 Emergency Response Team will arrive within 60 minutes of your call to begin securing the site. Our experienced technicians will evaluate the situation, and put in place any and all equipment and services to secure your home. We will make sure that only you and the National First Response restoration team have access to your home and your personal property.

Emergency board-up service
Temporary perimeter fencing
Building shrink wrap
Emergency security personnel
Emergency alarm service
Window and door coverage

Better to be Secure

After the fire department or your plumber has dealt with the fire or flood, then you are faced with the question of what to do next. The best answer is to call a trusted restoration expert like National First Response. We draw from our experience of working on hundreds of restoration projects.

Content Management

In some fire or water disasters, properly restoring a property requires that the contents be removed from the structure. Removing the contents not only ensures that no further damage will occur to them, but also allows for more thorough and efficient restoration of the structure and the personal possessions.

Property Restoration

Sometimes the greatest damage that comes from a fire or flood isn’t to your home but rather what’s in the home, your personal possessions and furnishings. What can sometimes be damaged are one-of-a-kind items and family heirlooms that, for you, have a value that can’t be measured in dollars. Even when it seems like those items are beyond saving, our expert technicians with National First Response often can restore them to pre-loss condition.

Cleaning and Repairing

We apply the latest in cleaning and restoration techniques to restore your personal items so that we can save as much as we can. If an item can’t be restored, National First Response will include it on a detailed list of the unrecoverable items so you can be fully reimbursed by your insurance carrier.

We can restore just about any personal possession, such as:

Furnishings
Clothing
Electronics
Artwork
Vital records
Appliances
Trophies
Taxidermy

Disaster Response Team

Even more so than with your home, it’s important to begin the restoration process as quickly as possible to limit further damage and reverse the impact that the fire and smoke, or water and mold, has had on your personal possessions. Call National First Response any hour of any day with your emergency, and we will have someone from our 24/7 Disaster Response Team—an experienced and Clean Trust-certified technician—respond to you within 60 minutes.

Reconstruction

The first phase of the restoration process is about removing damaged structural elements and damaged items, and then cleaning the structure and personal possessions of any remaining acidic soot, water, mold or other contaminate. The final phase of the process is all about reconstruction—rebuilding and repairing those portions of your property damaged from the flood, fire or other event.

Expert and Skilled Craftsmen

Reconstruction is vastly different from building from the ground up, and requires different skills and experience than you will find with just any general contractor. The leadership of National First Response has more than 50 years of reconstruction experience, and will work closely with you to ensure that the reconstruction is exactly how you want it.

Our expert services include:

Finish carpentry
Trim carpentry
Cabinetmaking
Framing
Electrical
Mechanical
Plumbing
Exterior finishing
Roofing
Flooring
Tiling
Interior finishing
Interior build-out

Rebuilding Your Home and Your Life

Even if you’ve used another company to dry your home or to rid it of toxic smoke particles, National First Response can finish the job. We will fully restore your home to how it was before the damaging incident occurred (or even better). With materials, design and skill, we ensure that the new construction blends perfectly with the existing structure; it will be as if the catastrophe never happened.

We're Ready 24/7. Onsite Valleywide Within the Hour.

See What Our Customers Are Saying

Tim M.

Dane has been such a help through this whole process. I recently had a leak in my garage and he has made me feel confident in who I chose to perform these services. Thank you Dane!

Bill E.

I was pleased with James Lugo of the roofing division in getting or roof replaced in a timely manner. The crew who did the replacement were friendly and courteous and cleaned up after each day. Overall we are pleased with our results. Bill Eaton

Steve A.

Great workers, honest company, fantastic management! Highly recommend!

Steven B.

The team was very professional and did a fantastic job of restoring my garage ceiling. It looks just when I bought the house! I definitely recommend Nation First Response.

John K.

National First Response showed up and took care of my home when it had been hit with hours of leaking water. I want to acknowledge Jack who did an amazing job finishing my Bathroom. I cannot speak high enough about this company and the team members.

Will B.

Professional and courteous. Did a great job on the cleanup and follow ups as well.

Jeff M.

I am very happy with our new roof from National First Response. Nichole has the best customer service I have ever had,she kept me up-to-date regularly and answered any questions very professionally. The crew was great cleaned up very good when job was finished. I would definitely refer Nation First Response to others.

Royal K.

Excellent service.

4 K.

Very easy company to work with. They made the process easy and quick..Brandon was great! He was very professional, friendly and helpful. Highly recommend this company. And I love my new roof!

Tammi D.

My Mom met Preston from First Response at a Home and Garden Show in Phx. She was telling him about my roof situation. He told her not to worry, that they would take care of me. Preston came over and was so nice. Long story short, thanks to everyone who helped my claim, I now have a new roof. Nicole Sullivan was at the end of everything and helped push everything through. She was so kind and patient with me. The roofers were also very professional and did an excellent job. I would give them 100 stars but their work, kindness, persistence and professionalism all speak for themselves. Thank you to everyone for everything you did to help me out! YAY FIRST RESPONSE ROOFING!!!!

Rosa P.

National First Response did an amazing job with my roof. I’m am very pleased with the outcome and appreciate all their hard work from beginning to the end! They dealt with my insurance and always kept me updated and informed with the process! I would most definitely recommend them to my friends and family! Once again, thank you all!

Chris G.

I have own multiple commercial buildings including Auto I can save for a fact that Guy Bond and Eric Walters are the reasons why this company are so successful. On top of being extremely sincere they have what most companies don't have and that is a little thing called follow through. There motto of trust and verify I must say that I have stolen and used it in my business. The turnaround time was absolutely amazing and everything was handled 100% up to par. I had a severe water leak that was taken care of in a timely manner. I believe he's the manager but Eric was a perfectionist and Guy Bond couldn't have been more like family. I recommend this company to anybody five stars if I could give it 10 I would again thank you guy and Eric

Carolyn H.

Christina has amazing management etiquette and is always reliable!

Ace G.

Excellent to work with. Amazing Communication. Always updated us with all that was going on. Michael took amazing care of us / everything. He made it so easy & Absolutely no stress! The whole team was great. Job was done clean & friendly. Our roofing looks awesome.

Lisa P.

Met with Nicole at the home show and she spent so much time answering all of my questions. She explained the process, offered to come see how current situation and give us all our options. I really appreciated her time and attention!!

Andy A.

You think to yourself oh no a new roof I dread going through the process. National First Response took those worries away. James explained to us what we needed and then Grace in the office helped us move through the process with ease to get the funding, scheduling and quick responses to our questions. Communication was great. Brandon was the Project manager and ensured everything was precise with the work crew. The work crew were awesome , great tradesmen they were very up beat and efficient with lots of details on the job. From the beginning I felt they delivered on what they told us they were going to do. I felt they were trustworthy and professional and no hassles. You will be happy with everyone that will be in contact with, extremely helpful with kindness, it is rare these days, but they know how to take care of a customer.

charles r.

Everybody at National first response has been awesome from beginning to end. They worked with my insurance company through the whole process to make sure I got what I needed to get my roof back in shape. Nicole in the office kept me informed through the whole process. The roofers were outstanding and did a fantastic job. That thanks to Greg for getting everything started.I would give more than 5 stars if I could.

Leigh S.

We recently had our roof done by National First Response and it was the best experience. It was such an easy process and didn’t cause us any headaches and barely any of our time; which is nice when you have 3 kids. They talked to our insurance company, got them to approve a whole roof replacement when they were only going to approve a partial. The clean up was great and we’re so happy with the outcome!! The whole team was great. Kyle initially talked to Alex and got the ball rolling as to what they could do. Nicole was super responsive and answered any questions I had and was considerate by checking in on us during this whole process. Brendan was also amazing and dealt with our insurance company while he was here and answered any questions they had. I can’t recommend this company enough!

James B.

We have a repair shop that the roof was leaking Guy bond came out and took A look and said that the gutters were full of leaves and pine needles. Guy cleared out the debris afterwards we had no problems What a GREAT PERSON THX for all your help.

Chris F.

Rick and Jeremy were awesome. Took the time to explain everything and made sure I was completely satisfied before leaving.

PHXGuy

I would like to thank the employees at NFR especially Grace Pastorius and our Foreman Justin!!! This is the most professional company I've had the pleasure to deal with!!! The ease, comfortability, and quality of work from this company was AWESOME!!!! Glad I went with NFR!

Jeremy K.

They handled the insurance claim and ensured that the full project was covered. The work was completed quickly.

Jerry G.

Like almost any activity, there were some minor communication/coordination issues but overall things went fine. Would recommend the firm (particularly the roofing division) as they replaced my roof (from wood shales to regular shingles. Work crews were fantastic.

Phil P.

Chris and his crew were outstanding resources in helping to restore our son's home following a fire. While another company did the major clean-up and clearing out the charred materials, Chris and his crew performed the vast majority of the rebuild - and we wish we had given the entire project to them. We loved working with Chris and his crew, the communication was excellent, they came in on budget and they did a fantastic job. Thanks to all the staff of National First Response that worked on our project

Bill M.

NFR replaced our roof shingles. From first contact to last bit of clean up, we were satisfied by the quality and professionalism. From James, head of the roofing division, to Diego, whose remarkable crew performed the tear-off and installation of the shingles. Being personally retired from the construction industry after 50 years, this company and crew were absolutely the best we have had the pleasure of dealing with and the finest craftsmanship of roofing and carpentry skill I have personally witnessed. Top notch, first class from beginning to end. Great job NFR! We love our new roof!! Thank you!

Linda S.

I am very impressed with the work that was done to return my home to its previous condition. The people involved were professional and enjoyable to work with. I was especially pleased with Jeremy and Joey who seemed to go above and beyond their job. They were always pleasant and informative. If I ever need help in the future, ( I hope not for repairs like this) I will be very quick to contact them.

dan f.

Fast response time, terrific job done, top notch work. Guy and Eric were great to work with. I've owned multiple homes and have done several projects including pavers, tile, patio doors, granite, backyard bbq and more. Highly recommend this company, the quality of work and workers is second to none.

Stacy T.

This team was very timely, efficient and they were great at keeping us informed

leslie p.

Steve came out to put a new back door on. He had previously fixed my vertical blinds. Both times he was extremely professional and friendly, and did a terrific job. He did the job very nicely and cleaned up after himself. Just like everyone else at NFR, he was a pleasure to work with, and I would not hesitate to recommend him to anyone.

Cindy A.

National First Response did a fantastic job repairing previously-undiscovered dry rot damage in my exterior kitchen wall. Every person who came to my home was 100% professional, courteous, respectful, helpful, and, most importantly, highly competent. Eric managed my project perfectly from start to finish, including explaining each step in advance so I could understand what was needed and what I would see as it happened. Shout out to framers Donny and Trent, drywallers Paul and Ricardo, Sunvec Roofing, stucco experts Gary, Dave, and Dave, painters Rick and Robert, plus Vinnie and Josh. I would happily bring any of them back for any work I might need to have done in the future.

On Call 24/7 and Onsite within the hour.

We're Here to Help. Onsite valleywide within an hour. Outlying areas within 24 hours.

Let us handle the paperwork and insurance claim. Our restoration experts will restore your home or business and your peace of mind.

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