ARIZONA’S FIRE & SMOKE DAMAGE RESTORATION SPECIALISTS
480-566-9440
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We stand ready to help when disaster strikes
Few events are as traumatic as a fire in your home. Not only do they cause notable damage, but they bring disruption, the loss of treasured possessions, and your sense of security and comfort in your home. Even small fires can create ongoing damage and long-lasting safety issues. Smoke contains corrosive—and potentially toxic—microparticles that can affect virtually every surface in your home, discoloring walls, tarnishing metals, causing plastics to erode, and staining clothing, carpeting, and upholstery.
The team at National First Response understands how disruptive a fire in your home can be. Once the fire department has left, our experts are here to help you rebuild your home and restore your peace of mind.
Highly trained and alert ready 24/7
National First Response is at the ready 24 hours a day, 7 days a week. Within 60 minutes of your call, one of our experienced, Clean Trust-certified technicians will be at your door, ready to assist you. We will work to restore your home to its full potential, prevent any further loss, and help you mitigate safety concerns. We are committed to giving you peace of mind and helping you return to normal as quickly as possible.
Fire and Smoke Restoration Services:
- Board up services
- Rapid response mobilization
- Structure cleaning
- Smoke odor deodorization
- HVAC duct cleaning
- Demolition & debris removal
National First Response can also assist with insurance claims and offers affordable rates and payment plans for those without fire insurance, so you can get back to your life, worry-free.
What Our Customers Have to Say
After having my a/c replaced by Precision Air, National First Response was the recommend company to re install my attic ladder.
Phone calls were friendly and informative (Brandy and Christina) time slots were reasonable and when the day came they were on time!
Josh and Steve arrived and explained the process and time frame. These two men were friendly, confident and took pride in their work. Took about 30 min longer only because they wanted the job done right ... in the end it looks like a brand new ladder was installed fit and painted to perfection!
I'd definitely recommend... read moreAfter having my a/c replaced by Precision Air, National First Response was the recommend company to re install my attic ladder.
Phone calls were friendly and informative (Brandy and Christina) time slots were reasonable and when the day came they were on time!
Josh and Steve arrived and explained the process and time frame. These two men were friendly, confident and took pride in their work. Took about 30 min longer only because they wanted the job done right ... in the end it looks like a brand new ladder was installed fit and painted to perfection!
I'd definitely recommend NFR ... just wanted to say thanks to Josh and Steve for a great job!
I give the company a "10" read less- Christina, Eric, and their entire team were beyond Fabulous. My daughter had just experienced a life altering event and then a week later a pipe leak happened in her house. My daughter was still dealing with the life altering event and was not in the frame of mind to deal with a pipe leak, repair scheduling, insurance, etc., so I stepped in to work on getting her house back together. The team at National First Response treated us as family, and really worked hard to take the stress off my daughter and I. They were definitely... read moreChristina, Eric, and their entire team were beyond Fabulous. My daughter had just experienced a life altering event and then a week later a pipe leak happened in her house. My daughter was still dealing with the life altering event and was not in the frame of mind to deal with a pipe leak, repair scheduling, insurance, etc., so I stepped in to work on getting her house back together. The team at National First Response treated us as family, and really worked hard to take the stress off my daughter and I. They were definitely a breathe of fresh air, and followed through on everything, and on time! We absolutely recommend them and would not hesitate to use them in the future, if needed. A ‘huge’ THANK YOU & HUG to them & their team! read lessRandy H.
- Chris and his crew at National First Response are top notch. Our family lost our home in January due to a fire, and Chris was there from day one to help us restore it to an even more beautiful place to live. He and his men are detailed, honest, and very easy to work with, which made it much easier for me during such a challenging time. I can't say enough about Chris and his immaculate work ethic-it made all the difference in my experience. Thank you National First Response-you are THE BEST!Dance F.
These guys are as good as it gets when it comes to providing full service one stop shopping for all your damage mitigation and restoration needs.
I would like to give a shout out to all Who were involved in the restoration of my bathroom due to a plumbing leak. My restoration required mitigation for water damage under bathroom vanity and flooring.
Vinnie was awesome in getting things started and insuring that all necessary precautions were taken to preventing any mold , Vinnie also was very helpful with expediting the seal up of my bathroom walls in order to keep... read moreThese guys are as good as it gets when it comes to providing full service one stop shopping for all your damage mitigation and restoration needs.
I would like to give a shout out to all Who were involved in the restoration of my bathroom due to a plumbing leak. My restoration required mitigation for water damage under bathroom vanity and flooring.
Vinnie was awesome in getting things started and insuring that all necessary precautions were taken to preventing any mold , Vinnie also was very helpful with expediting the seal up of my bathroom walls in order to keep the outside elements outside.
Ahmad and Alan were also outstanding in the demo work they performed. These guys really brought awesome customer service and attitude to the job which was very reassuring to me the customer. They were clean and thorough in their process of removing damaged sheet rock and insulation.
The gentlemen responsible for sealing up my , who's names I forgot, were also outstanding and very empathetic to my concerns with getting my bathroom wall sealed so as to keep all the elements outside during peak heat of the summer. They too were very thourouh in the the sheet rock restoration work they performed.
All in all I highly recommend these guys because they also do a great job dealing directly with my insurance (State Farm) as well. According to State Farm they do come highly recommended because the insurance company rarely deals with oversights with National first response. read less- We had NFR do a bathroom remodel for us. Their team was professional, courteous and did top notch work. They used a couple of subs (tile, custom vanity, shower glass) and they were also professional and courteous, and timely. The project included demo-ing a shower to enlarge it, installing new tile and glass walls. They also installed a new vanity and linen closet, tiled the floors, and installed a barn door. NFR was very patient with our process, and allowed us to add tiling the master bedroom and closet to match. We even had... read moreWe had NFR do a bathroom remodel for us. Their team was professional, courteous and did top notch work. They used a couple of subs (tile, custom vanity, shower glass) and they were also professional and courteous, and timely. The project included demo-ing a shower to enlarge it, installing new tile and glass walls. They also installed a new vanity and linen closet, tiled the floors, and installed a barn door. NFR was very patient with our process, and allowed us to add tiling the master bedroom and closet to match. We even had a kitchen pantry add-on to the scope. Eric Walters, our construction supervisor, was communicative and creative with problem solving. Here's a pic mid-stream, although its hard to do the work justice with a picture. read lessRebecca B.
- Every person I interacted with at National First Response was professional, responsive and competent. The project manager, Cory Schmitz guided me through the entire complicated process. That means a lot, especially when an insurance company is involved. When there was a mistake, (We all make mistakes from time to time.) Cory made sure he fixed it with a minimum of inconvenience for me. The craftsmen, especially Jeremy, who put our kitchen back together, matched Cory's degree of quality work and customer service. I wholly recommend National First Response!Russ L.
- The entire First Response team was both professional and educational in their repair of my water heater problem. My unit 'blew' and the team responded with quick service and repair of the damaged area...advising me of the process every step of the way......and they we always on time. They wore their masks, as expected, and did a complete and thorough job. Nicely done!!!James S.
- I had a water leak coming into my bedroom floor from an unknown source. Two plumbers could not diagnose the source. National First was able to come up with a plan to find the leak. Under the window they opened up a section of the sheetrock of the wall beneath the window. Water was sprayed outside of the window and some leaks were verified coming in below the window. Apparently, a few weeks earlier I had a bad rain storm and the wind was forcing the rain to come in below the window. It was determined that the WINDOW SEAL... read moreI had a water leak coming into my bedroom floor from an unknown source. Two plumbers could not diagnose the source. National First was able to come up with a plan to find the leak. Under the window they opened up a section of the sheetrock of the wall beneath the window. Water was sprayed outside of the window and some leaks were verified coming in below the window. Apparently, a few weeks earlier I had a bad rain storm and the wind was forcing the rain to come in below the window. It was determined that the WINDOW SEAL had failed or that there was not one installed. The plan was to pull out the window, reseal the window, reinstall it, re-sheetrock the open space, repaint the room, re-stucco the outside wall around the window, and repaint the outside wall. The carpet and carpet pad were replaced. It took several weeks to coordinate different contractors to perform all the specialty work. I was very pleased with the craftmanship and detail the workers did on the whole project. The estimate for the repair was right on spot. I had a few extra expenses for work I requested to be done that was not in the original estimate. I would recommend National First for any job relating to home repair. read lessSteven B.
So lets preface this review by the fact that Insurance is the biggest hurdle and annoyance in this process. NFR (Eric) stood by us every day as we waited to see what insurance was going to cover. He contacted the adjuster and worked to get items missed in the original adjustment covered. Unfortunately insurance slowed the process down and what should have been a demo and repair in a week took almost 2 months, uggghhhh. NFR performed a professional demo and repair at a reasonable rate and in a timely manner. Thank you.
We have used this company three separate occasions and all three experiences were very above and beyond our expectations. Steve who has done drywall repair in our house twice now is by far the best drywaller I have ever seen. It is really hard to find quality craftsmanship but Steve really pays attention to close detail and can match any texture, he is a true drywall artist. Chris is always on point, ensuring we have the right equipment and the right guy on the job. He has made every transaction we've had run smooth. We really appreciate this team and... read moreWe have used this company three separate occasions and all three experiences were very above and beyond our expectations. Steve who has done drywall repair in our house twice now is by far the best drywaller I have ever seen. It is really hard to find quality craftsmanship but Steve really pays attention to close detail and can match any texture, he is a true drywall artist. Chris is always on point, ensuring we have the right equipment and the right guy on the job. He has made every transaction we've had run smooth. We really appreciate this team and definitely recommend them to all of our friends and family. Thank you to the team for being always being on point in our time of need! read less
These guys are so awesome! Friendly, to the point, straightforward, straight shooters, won't screw you around, do what they say they do and do it well. They're currently fixing a flood for me due to a plumbing company's incompetent/lazy workers not being able to correctly diagnose a simple leak. My drywall, floor and carpet was sitting in water for 7 days and they came in with their mold guns and are now vibrating the water molecules out of my walls with huge fans and retesting with their mold guns. Apparently it's possible to dry your walls quickly with all this... read moreThese guys are so awesome! Friendly, to the point, straightforward, straight shooters, won't screw you around, do what they say they do and do it well. They're currently fixing a flood for me due to a plumbing company's incompetent/lazy workers not being able to correctly diagnose a simple leak. My drywall, floor and carpet was sitting in water for 7 days and they came in with their mold guns and are now vibrating the water molecules out of my walls with huge fans and retesting with their mold guns. Apparently it's possible to dry your walls quickly with all this equipment without going through a severe mold issue! Saved me ALOT of headache! THANK YOU GUYS!!! GREAT JOB!!! I don't remember all their names, but I've met 4 of them now and each and every one has been a pleasure, very professional, skilled, great customer service, attitude and thorough. read less
Having a disaster in your home is never fun. Major water leak which got taken care of by Robins Plumbing (fantastic, very professional and did a fantastic job). Chris told us what we needed to do, who to contact. Here comes some great guys from National First Response. The guys are great, got to the demolitions right away. Very professional, polite. Answered every question with what was to happen next. Got the ball rolling and did a GREAT JOB! Highly recommend!
- National First Response is a fantastic company. Eric gave suggestions and was always quick to respond. The workers were efficient, skilled and friendly. The office managers were sweet and highly knowledgeable as well as efficient. I could not have had a better experience. I highly recommend them.Laura R.
The best!!! My relationship with company began a few weeks ago when my plumber (Robins Plumbing excellent) identified that our dishwasher was leaking into our kitchen island.
I am a PA and am acutely aware of the dangers of mold. I was instantly terrified. Robins recommended National First Response because of the care they give their customers, and I couldn't agree more.
I called NFR immediately and spoke with Christina. She is a new team member, but you would never know it. Knowledgeable, accommodating, kind. The company was slammed due to recent heavy rains. Initially, she told me they were booked out... read moreThe best!!! My relationship with company began a few weeks ago when my plumber (Robins Plumbing excellent) identified that our dishwasher was leaking into our kitchen island.
I am a PA and am acutely aware of the dangers of mold. I was instantly terrified. Robins recommended National First Response because of the care they give their customers, and I couldn't agree more.
I called NFR immediately and spoke with Christina. She is a new team member, but you would never know it. Knowledgeable, accommodating, kind. The company was slammed due to recent heavy rains. Initially, she told me they were booked out a few days. I was very distraught about my family's safety. She reached out to Vinnie, and I had someone from mitigation at my house in hours.
Demo started the next day. As you may know, working with home owner's insurance can be a long road. I have called the main office and spoken directly to Christina and Brandi and managers like Vinnie and Eric on MANY occasions. They are beyond friendly and always willing to answer my many questions. They go above and beyond.
Donny and his team are currently rebuilding by island. They, too, are wonderful. All skilled, good communicators, and working with a smile. I can't tell you how nice it is to work with people that don't make you feel like a burden.
Whether you are in a crisis situation or you are renovating a home, call National First Response! read lessAfter a mishap in the attic, we had a big hole in our ceiling. We called National First Response and they were out within a day to fix it. Would like to commend the work of Joey. He did a great job and was very professional. The damaged area was replaced with new drywall and he texturized and painted; looks like nothing ever happened. Thank you to Joey and National First Response. Super fast response time and the work looks great.
- Our church had wind and water damage that leaked into the building... a new roof was much needed... it was an old roof. We had water damage in the kitchen pantry as well on the ceiling in the Sanctuary. Colton, of National First Response was AMAZING as was the company. He was always on time, great communication and always responded quickly with any questions or concerns we might have had. We were recommended of this company by someone who had a new roof put on their house and they were very happy with the work and... read moreOur church had wind and water damage that leaked into the building... a new roof was much needed... it was an old roof. We had water damage in the kitchen pantry as well on the ceiling in the Sanctuary. Colton, of National First Response was AMAZING as was the company. He was always on time, great communication and always responded quickly with any questions or concerns we might have had. We were recommended of this company by someone who had a new roof put on their house and they were very happy with the work and working with Colton.Donna C.
I highly recommend this company and Colton as they worked very hard not only to work with the insurance company but doing an AMAZING job.
Thank you Colton and National First Response. We will definitely use you again if the opportunity arises and will continue to recommend your services.
Thank you so much,
Donna
Community of Christ Church read less - I done a lot of research before going with National first response. I received 7 quotes, and everyone was trying to charge me more money for my roof replacement. I’m happy how fast they completed the job and made sure they took care of all my damage wood trim before installing the shingles. They also removed the gutters for no extra charge. There communication level was exceptional, and they finished 1 day early. I would recommend them to anyone looking to have their roof replaced or repaired.Sam J.
- Chris and his crew were outstanding resources in helping to restore our son's home following a fire. While another company did the major clean-up and clearing out the charred materials, Chris and his crew performed the vast majority of the rebuild - and we wish we had given the entire project to them. We loved working with Chris and his crew, the communication was excellent, they came in on budget and they did a fantastic job. Thanks to all the staff of National First Response that worked on our projectPhil P.
- After my entire home flooded, National First Response made a difficult situation a pleasant experience. From my Project Manager Cory to the trade workers, (Jeremy, Casey, Steve and the others I didn't get to meet in person) all were professional, did great work, were patient with my requests/questions and even cleaned up after themselves! They kept on schedule and offered excellent recommendations for other services I needed (furniture restoration and even camping tips!). I highly recommend them and would use them again!Trish H.
After an AC unit replacement, the trim on the attic needed to be replaced. Precision Air and Heating uses National First Response to complete the finishing work. Josh arrived on time, was very personable and did an outstanding job replacing the attic trim. Hopefully I'll never have a household emergency, but if I do, I will certainly contact National First Response.
- We were referred to National First Response when we had a major plumbing disaster in our home. From start to finish, this company was spot on with their service, professionalism, and care! Eric was always super responsive, and the workers could not have been better! It was a massive undertaking with a lot of moving parts, and they helped us each step of the way including assisting us with all the insurance claims. That help alone deserved them a 5 star rating! I would give them 100 stars if it let me!Jacquelyn G.
I absolutely recommend using this company, and... read moreWe were referred to National First Response when we had a major plumbing disaster in our home. From start to finish, this company was spot on with their service, professionalism, and care! Eric was always super responsive, and the workers could not have been better! It was a massive undertaking with a lot of moving parts, and they helped us each step of the way including assisting us with all the insurance claims. That help alone deserved them a 5 star rating! I would give them 100 stars if it let me!
I absolutely recommend using this company, and wouldn't hesitate for a moment to use them again in the future! read less When it comes to the service industry it is obviously very hard to please every single customer. Especially if those customers are in crisis mode and their house is flooded and need to find a hotel where them and there animals can stay for however long it takes to get back to 100%... These guys do a phenomenal job with restoring your home back to 100% . Their crew was there there within 30 minutes of my call which is amazing response time and had everything moving with a really good game plan immediately. Thank you National First Response!
- NFR Roofing Division Project manager Brandon Clayton and his experienced roofing crew, headed by Diego Trinidad, did an excellent job of replacing my roof after it sustained wind damage. Brandon was easy to work with, communicative and patient. Even though he was handling a lot of other jobs due to the monsoon, he always got back to me in a timely manner to answer any questions or concerns. Brandon was a huge asset, helping me to understand and negotiate the insurance claim process.Marielaine C.
Bottom Line: The work was professional and it was completed quickly, the roofers showed up on time, worked... read moreNFR Roofing Division Project manager Brandon Clayton and his experienced roofing crew, headed by Diego Trinidad, did an excellent job of replacing my roof after it sustained wind damage. Brandon was easy to work with, communicative and patient. Even though he was handling a lot of other jobs due to the monsoon, he always got back to me in a timely manner to answer any questions or concerns. Brandon was a huge asset, helping me to understand and negotiate the insurance claim process.
Bottom Line: The work was professional and it was completed quickly, the roofers showed up on time, worked hard and well together, cleaned up after themselves; everybody was efficient and polite. Best of all, the contract I signed specified that NFR Roofing Division would do the work needed to replace my roof for the amount my insurance company authorized, and that my only cost would be my insurance deductible. They were true to their word. I couldn’t be happier with my experience with Brandon Clayton at National First Response Roofing, and I love my roofing replacement! read less Wonderful company that absolutely cares
Thank you I can't say enough
The detailed workmanship you can't even tell there was a disaster
Want to give special shout out to Brandy in the office thank you for constantly reaching out and letting me know all the details
Hope your bosses really know how important your part is !!!I can't say enough great things about this company. No one wants to have a disaster in their homes or business. It is one of the most stressful and crazy times a person can have in their lives. This company actually cares. From the time they answer the phone you know you're in great hands and someone is starting to put life back together again.
I have been a plumbing contractor for more than 20 years and I have seen a lot of floods and a lot of restoration companies in my day. The majority of... read moreI can't say enough great things about this company. No one wants to have a disaster in their homes or business. It is one of the most stressful and crazy times a person can have in their lives. This company actually cares. From the time they answer the phone you know you're in great hands and someone is starting to put life back together again.
I have been a plumbing contractor for more than 20 years and I have seen a lot of floods and a lot of restoration companies in my day. The majority of them are out for a quick buck and fake damage just so they can bull their insurance.
Not this company! They are the absolute opposite. I have seen them choose to do the right thing over and over and over again as they educate their clients on options and actually try to save them money. This company is more concerned about the welfare of their client than they are their pocket book and that is why they are the company I refer with confidence. I know that my client will get their house back as quickly as humanly possible and I have put them in the hands of someone I would unequivocally use in my own home. read less
- James S.- GoogleThe entire First Response team was both professional and educational in their repair of my water heater problem. My unit 'blew' and the team responded with quick service and repair of the damaged area...advising me of the process every step of the way......and they we always on time. They wore their masks, as expected, and did a complete and thorough job. Nicely done!!!
- Will F.- YelpWhen it comes to the service industry it is obviously very hard to please every single customer. Especially if those customers are in crisis mode and their house is flooded and need to find a hotel where them and there animals can stay for however long it takes to get back to 100%... These guys do a phenomenal job with restoring your home back to 100% . Their crew was there there within 30 minutes of my call which is amazing response time and had everything moving with a really good game plan immediately. Thank you National First Response!
- Marielaine C.- GoogleNFR Roofing Division Project manager Brandon Clayton and his experienced roofing crew, headed by Diego Trinidad, did an excellent job of replacing my roof after it sustained wind damage. Brandon was easy to work with, communicative and patient. Even though he was handling a lot of other jobs due to the monsoon, he always got back to me in a timely manner to answer any questions or concerns. Brandon was a huge asset, helping me to understand and negotiate the insurance claim process.
Bottom Line: The work was professional and it was completed quickly, the roofers showed up on time, worked... read moreNFR Roofing Division Project manager Brandon Clayton and his experienced roofing crew, headed by Diego Trinidad, did an excellent job of replacing my roof after it sustained wind damage. Brandon was easy to work with, communicative and patient. Even though he was handling a lot of other jobs due to the monsoon, he always got back to me in a timely manner to answer any questions or concerns. Brandon was a huge asset, helping me to understand and negotiate the insurance claim process.
Bottom Line: The work was professional and it was completed quickly, the roofers showed up on time, worked hard and well together, cleaned up after themselves; everybody was efficient and polite. Best of all, the contract I signed specified that NFR Roofing Division would do the work needed to replace my roof for the amount my insurance company authorized, and that my only cost would be my insurance deductible. They were true to their word. I couldn’t be happier with my experience with Brandon Clayton at National First Response Roofing, and I love my roofing replacement! read less - Steven B.- GoogleI had a water leak coming into my bedroom floor from an unknown source. Two plumbers could not diagnose the source. National First was able to come up with a plan to find the leak. Under the window they opened up a section of the sheetrock of the wall beneath the window. Water was sprayed outside of the window and some leaks were verified coming in below the window. Apparently, a few weeks earlier I had a bad rain storm and the wind was forcing the rain to come in below the window. It was determined that the WINDOW SEAL... read moreI had a water leak coming into my bedroom floor from an unknown source. Two plumbers could not diagnose the source. National First was able to come up with a plan to find the leak. Under the window they opened up a section of the sheetrock of the wall beneath the window. Water was sprayed outside of the window and some leaks were verified coming in below the window. Apparently, a few weeks earlier I had a bad rain storm and the wind was forcing the rain to come in below the window. It was determined that the WINDOW SEAL had failed or that there was not one installed. The plan was to pull out the window, reseal the window, reinstall it, re-sheetrock the open space, repaint the room, re-stucco the outside wall around the window, and repaint the outside wall. The carpet and carpet pad were replaced. It took several weeks to coordinate different contractors to perform all the specialty work. I was very pleased with the craftmanship and detail the workers did on the whole project. The estimate for the repair was right on spot. I had a few extra expenses for work I requested to be done that was not in the original estimate. I would recommend National First for any job relating to home repair. read less
- Russ L.- GoogleEvery person I interacted with at National First Response was professional, responsive and competent. The project manager, Cory Schmitz guided me through the entire complicated process. That means a lot, especially when an insurance company is involved. When there was a mistake, (We all make mistakes from time to time.) Cory made sure he fixed it with a minimum of inconvenience for me. The craftsmen, especially Jeremy, who put our kitchen back together, matched Cory's degree of quality work and customer service. I wholly recommend National First Response!
- Phil P.- GoogleChris and his crew were outstanding resources in helping to restore our son's home following a fire. While another company did the major clean-up and clearing out the charred materials, Chris and his crew performed the vast majority of the rebuild - and we wish we had given the entire project to them. We loved working with Chris and his crew, the communication was excellent, they came in on budget and they did a fantastic job. Thanks to all the staff of National First Response that worked on our project
- Jacquelyn G.- GoogleWe were referred to National First Response when we had a major plumbing disaster in our home. From start to finish, this company was spot on with their service, professionalism, and care! Eric was always super responsive, and the workers could not have been better! It was a massive undertaking with a lot of moving parts, and they helped us each step of the way including assisting us with all the insurance claims. That help alone deserved them a 5 star rating! I would give them 100 stars if it let me!
I absolutely recommend using this company, and... read moreWe were referred to National First Response when we had a major plumbing disaster in our home. From start to finish, this company was spot on with their service, professionalism, and care! Eric was always super responsive, and the workers could not have been better! It was a massive undertaking with a lot of moving parts, and they helped us each step of the way including assisting us with all the insurance claims. That help alone deserved them a 5 star rating! I would give them 100 stars if it let me!
I absolutely recommend using this company, and wouldn't hesitate for a moment to use them again in the future! read less - Laura N.- YelpHaving a disaster in your home is never fun. Major water leak which got taken care of by Robins Plumbing (fantastic, very professional and did a fantastic job). Chris told us what we needed to do, who to contact. Here comes some great guys from National First Response. The guys are great, got to the demolitions right away. Very professional, polite. Answered every question with what was to happen next. Got the ball rolling and did a GREAT JOB! Highly recommend!
- Hollie S.- YelpAfter having my a/c replaced by Precision Air, National First Response was the recommend company to re install my attic ladder.
Phone calls were friendly and informative (Brandy and Christina) time slots were reasonable and when the day came they were on time!
Josh and Steve arrived and explained the process and time frame. These two men were friendly, confident and took pride in their work. Took about 30 min longer only because they wanted the job done right ... in the end it looks like a brand new ladder was installed fit and painted to perfection!
I'd definitely recommend... read moreAfter having my a/c replaced by Precision Air, National First Response was the recommend company to re install my attic ladder.
Phone calls were friendly and informative (Brandy and Christina) time slots were reasonable and when the day came they were on time!
Josh and Steve arrived and explained the process and time frame. These two men were friendly, confident and took pride in their work. Took about 30 min longer only because they wanted the job done right ... in the end it looks like a brand new ladder was installed fit and painted to perfection!
I'd definitely recommend NFR ... just wanted to say thanks to Josh and Steve for a great job!
I give the company a "10" read less - Sam J.- GoogleI done a lot of research before going with National first response. I received 7 quotes, and everyone was trying to charge me more money for my roof replacement. I’m happy how fast they completed the job and made sure they took care of all my damage wood trim before installing the shingles. They also removed the gutters for no extra charge. There communication level was exceptional, and they finished 1 day early. I would recommend them to anyone looking to have their roof replaced or repaired.
- Stephanie R.- YelpI can't say enough great things about this company. No one wants to have a disaster in their homes or business. It is one of the most stressful and crazy times a person can have in their lives. This company actually cares. From the time they answer the phone you know you're in great hands and someone is starting to put life back together again.
I have been a plumbing contractor for more than 20 years and I have seen a lot of floods and a lot of restoration companies in my day. The majority of... read moreI can't say enough great things about this company. No one wants to have a disaster in their homes or business. It is one of the most stressful and crazy times a person can have in their lives. This company actually cares. From the time they answer the phone you know you're in great hands and someone is starting to put life back together again.
I have been a plumbing contractor for more than 20 years and I have seen a lot of floods and a lot of restoration companies in my day. The majority of them are out for a quick buck and fake damage just so they can bull their insurance.
Not this company! They are the absolute opposite. I have seen them choose to do the right thing over and over and over again as they educate their clients on options and actually try to save them money. This company is more concerned about the welfare of their client than they are their pocket book and that is why they are the company I refer with confidence. I know that my client will get their house back as quickly as humanly possible and I have put them in the hands of someone I would unequivocally use in my own home. read less - Tracy C.- YelpAfter an AC unit replacement, the trim on the attic needed to be replaced. Precision Air and Heating uses National First Response to complete the finishing work. Josh arrived on time, was very personable and did an outstanding job replacing the attic trim. Hopefully I'll never have a household emergency, but if I do, I will certainly contact National First Response.
- Ian B.- YelpSo lets preface this review by the fact that Insurance is the biggest hurdle and annoyance in this process. NFR (Eric) stood by us every day as we waited to see what insurance was going to cover. He contacted the adjuster and worked to get items missed in the original adjustment covered. Unfortunately insurance slowed the process down and what should have been a demo and repair in a week took almost 2 months, uggghhhh. NFR performed a professional demo and repair at a reasonable rate and in a timely manner. Thank you.
- Randy H.- GoogleChristina, Eric, and their entire team were beyond Fabulous. My daughter had just experienced a life altering event and then a week later a pipe leak happened in her house. My daughter was still dealing with the life altering event and was not in the frame of mind to deal with a pipe leak, repair scheduling, insurance, etc., so I stepped in to work on getting her house back together. The team at National First Response treated us as family, and really worked hard to take the stress off my daughter and I. They were definitely... read moreChristina, Eric, and their entire team were beyond Fabulous. My daughter had just experienced a life altering event and then a week later a pipe leak happened in her house. My daughter was still dealing with the life altering event and was not in the frame of mind to deal with a pipe leak, repair scheduling, insurance, etc., so I stepped in to work on getting her house back together. The team at National First Response treated us as family, and really worked hard to take the stress off my daughter and I. They were definitely a breathe of fresh air, and followed through on everything, and on time! We absolutely recommend them and would not hesitate to use them in the future, if needed. A ‘huge’ THANK YOU & HUG to them & their team! read less
- Talia C.- YelpThe best!!! My relationship with company began a few weeks ago when my plumber (Robins Plumbing excellent) identified that our dishwasher was leaking into our kitchen island.
I am a PA and am acutely aware of the dangers of mold. I was instantly terrified. Robins recommended National First Response because of the care they give their customers, and I couldn't agree more.
I called NFR immediately and spoke with Christina. She is a new team member, but you would never know it. Knowledgeable, accommodating, kind. The company was slammed due to recent heavy rains. Initially, she told me they were booked out... read moreThe best!!! My relationship with company began a few weeks ago when my plumber (Robins Plumbing excellent) identified that our dishwasher was leaking into our kitchen island.
I am a PA and am acutely aware of the dangers of mold. I was instantly terrified. Robins recommended National First Response because of the care they give their customers, and I couldn't agree more.
I called NFR immediately and spoke with Christina. She is a new team member, but you would never know it. Knowledgeable, accommodating, kind. The company was slammed due to recent heavy rains. Initially, she told me they were booked out a few days. I was very distraught about my family's safety. She reached out to Vinnie, and I had someone from mitigation at my house in hours.
Demo started the next day. As you may know, working with home owner's insurance can be a long road. I have called the main office and spoken directly to Christina and Brandi and managers like Vinnie and Eric on MANY occasions. They are beyond friendly and always willing to answer my many questions. They go above and beyond.
Donny and his team are currently rebuilding by island. They, too, are wonderful. All skilled, good communicators, and working with a smile. I can't tell you how nice it is to work with people that don't make you feel like a burden.
Whether you are in a crisis situation or you are renovating a home, call National First Response! read less - Rebecca B.- GoogleWe had NFR do a bathroom remodel for us. Their team was professional, courteous and did top notch work. They used a couple of subs (tile, custom vanity, shower glass) and they were also professional and courteous, and timely. The project included demo-ing a shower to enlarge it, installing new tile and glass walls. They also installed a new vanity and linen closet, tiled the floors, and installed a barn door. NFR was very patient with our process, and allowed us to add tiling the master bedroom and closet to match. We even had... read moreWe had NFR do a bathroom remodel for us. Their team was professional, courteous and did top notch work. They used a couple of subs (tile, custom vanity, shower glass) and they were also professional and courteous, and timely. The project included demo-ing a shower to enlarge it, installing new tile and glass walls. They also installed a new vanity and linen closet, tiled the floors, and installed a barn door. NFR was very patient with our process, and allowed us to add tiling the master bedroom and closet to match. We even had a kitchen pantry add-on to the scope. Eric Walters, our construction supervisor, was communicative and creative with problem solving. Here's a pic mid-stream, although its hard to do the work justice with a picture. read less
- Dance F.- GoogleChris and his crew at National First Response are top notch. Our family lost our home in January due to a fire, and Chris was there from day one to help us restore it to an even more beautiful place to live. He and his men are detailed, honest, and very easy to work with, which made it much easier for me during such a challenging time. I can't say enough about Chris and his immaculate work ethic-it made all the difference in my experience. Thank you National First Response-you are THE BEST!
- Leslie C.- YelpWonderful company that absolutely cares
Thank you I can't say enough
The detailed workmanship you can't even tell there was a disaster
Want to give special shout out to Brandy in the office thank you for constantly reaching out and letting me know all the details
Hope your bosses really know how important your part is !!! - Seana S.- YelpThese guys are so awesome! Friendly, to the point, straightforward, straight shooters, won't screw you around, do what they say they do and do it well. They're currently fixing a flood for me due to a plumbing company's incompetent/lazy workers not being able to correctly diagnose a simple leak. My drywall, floor and carpet was sitting in water for 7 days and they came in with their mold guns and are now vibrating the water molecules out of my walls with huge fans and retesting with their mold guns. Apparently it's possible to dry your walls quickly with all this... read moreThese guys are so awesome! Friendly, to the point, straightforward, straight shooters, won't screw you around, do what they say they do and do it well. They're currently fixing a flood for me due to a plumbing company's incompetent/lazy workers not being able to correctly diagnose a simple leak. My drywall, floor and carpet was sitting in water for 7 days and they came in with their mold guns and are now vibrating the water molecules out of my walls with huge fans and retesting with their mold guns. Apparently it's possible to dry your walls quickly with all this equipment without going through a severe mold issue! Saved me ALOT of headache! THANK YOU GUYS!!! GREAT JOB!!! I don't remember all their names, but I've met 4 of them now and each and every one has been a pleasure, very professional, skilled, great customer service, attitude and thorough. read less
- Carla G.- YelpAfter a mishap in the attic, we had a big hole in our ceiling. We called National First Response and they were out within a day to fix it. Would like to commend the work of Joey. He did a great job and was very professional. The damaged area was replaced with new drywall and he texturized and painted; looks like nothing ever happened. Thank you to Joey and National First Response. Super fast response time and the work looks great.
- Trish H.- GoogleAfter my entire home flooded, National First Response made a difficult situation a pleasant experience. From my Project Manager Cory to the trade workers, (Jeremy, Casey, Steve and the others I didn't get to meet in person) all were professional, did great work, were patient with my requests/questions and even cleaned up after themselves! They kept on schedule and offered excellent recommendations for other services I needed (furniture restoration and even camping tips!). I highly recommend them and would use them again!
- Amanda B.- YelpWe have used this company three separate occasions and all three experiences were very above and beyond our expectations. Steve who has done drywall repair in our house twice now is by far the best drywaller I have ever seen. It is really hard to find quality craftsmanship but Steve really pays attention to close detail and can match any texture, he is a true drywall artist. Chris is always on point, ensuring we have the right equipment and the right guy on the job. He has made every transaction we've had run smooth. We really appreciate this team and... read moreWe have used this company three separate occasions and all three experiences were very above and beyond our expectations. Steve who has done drywall repair in our house twice now is by far the best drywaller I have ever seen. It is really hard to find quality craftsmanship but Steve really pays attention to close detail and can match any texture, he is a true drywall artist. Chris is always on point, ensuring we have the right equipment and the right guy on the job. He has made every transaction we've had run smooth. We really appreciate this team and definitely recommend them to all of our friends and family. Thank you to the team for being always being on point in our time of need! read less
- Donna C.- GoogleOur church had wind and water damage that leaked into the building... a new roof was much needed... it was an old roof. We had water damage in the kitchen pantry as well on the ceiling in the Sanctuary. Colton, of National First Response was AMAZING as was the company. He was always on time, great communication and always responded quickly with any questions or concerns we might have had. We were recommended of this company by someone who had a new roof put on their house and they were very happy with the work and... read moreOur church had wind and water damage that leaked into the building... a new roof was much needed... it was an old roof. We had water damage in the kitchen pantry as well on the ceiling in the Sanctuary. Colton, of National First Response was AMAZING as was the company. He was always on time, great communication and always responded quickly with any questions or concerns we might have had. We were recommended of this company by someone who had a new roof put on their house and they were very happy with the work and working with Colton.
I highly recommend this company and Colton as they worked very hard not only to work with the insurance company but doing an AMAZING job.
Thank you Colton and National First Response. We will definitely use you again if the opportunity arises and will continue to recommend your services.
Thank you so much,
Donna
Community of Christ Church read less - Earl G.- YelpThese guys are as good as it gets when it comes to providing full service one stop shopping for all your damage mitigation and restoration needs.
I would like to give a shout out to all Who were involved in the restoration of my bathroom due to a plumbing leak. My restoration required mitigation for water damage under bathroom vanity and flooring.
Vinnie was awesome in getting things started and insuring that all necessary precautions were taken to preventing any mold , Vinnie also was very helpful with expediting the seal up of my bathroom walls in order to keep... read moreThese guys are as good as it gets when it comes to providing full service one stop shopping for all your damage mitigation and restoration needs.
I would like to give a shout out to all Who were involved in the restoration of my bathroom due to a plumbing leak. My restoration required mitigation for water damage under bathroom vanity and flooring.
Vinnie was awesome in getting things started and insuring that all necessary precautions were taken to preventing any mold , Vinnie also was very helpful with expediting the seal up of my bathroom walls in order to keep the outside elements outside.
Ahmad and Alan were also outstanding in the demo work they performed. These guys really brought awesome customer service and attitude to the job which was very reassuring to me the customer. They were clean and thorough in their process of removing damaged sheet rock and insulation.
The gentlemen responsible for sealing up my , who's names I forgot, were also outstanding and very empathetic to my concerns with getting my bathroom wall sealed so as to keep all the elements outside during peak heat of the summer. They too were very thourouh in the the sheet rock restoration work they performed.
All in all I highly recommend these guys because they also do a great job dealing directly with my insurance (State Farm) as well. According to State Farm they do come highly recommended because the insurance company rarely deals with oversights with National first response. read less - Laura R.- GoogleNational First Response is a fantastic company. Eric gave suggestions and was always quick to respond. The workers were efficient, skilled and friendly. The office managers were sweet and highly knowledgeable as well as efficient. I could not have had a better experience. I highly recommend them.
We're Ready 24/7. Onsite Valleywide Within the Hour.
Things to Know WHEn Tragedy Strikes
It is important to understand the basic characteristics of the fire. Fire spreads quickly; there is no time to gather valuables or make a phone call. There is little time! In less than 30 seconds a small flame can get completely out of control and turn into a major fire. It only takes minutes for thick black smoke to fill a property or for it to be engulfed in flames. Most deadly fires occur on the property when people are asleep. If you wake up to a fire, you won’t have time to grab valuables because fire spreads too quickly and the smoke is too thick. There is only time to escape.
Heat and smoke from a fire can be more dangerous than the flames. Inhaling the super-hot air can sear your lungs. Fire produces poisonous gases that make you disoriented and drowsy. Instead of being awakened by a fire, you may fall into a deeper sleep. Stay away from the structure and do not walk through the affected areas as you will be contaminated with toxic chemicals.
Stay away from the burn site and surrounding areas. Don’t track material that could contain toxins through the property or building. Let a professional assess the following conditions;
- Type of Structure Damaged
- Primary Property – Structural Damage
- Roof/Trusses
- Exterior Walls
- Interior Walls
- Floors/Flooring
- Foundation
- Plumbing
- Electrical
- A/C and Heat (Ventilation system)
- Is structure uninhabitable
- Is structure unsafe to enter or occupy
- Should power remain off
- Is engineering needed for repair
- Is or was there water in the structure
- Property or building experienced previous loss
- Were pictures taken before, during or after the loss
- CLASS A: involve common combustibles such as wood, paper, cloth, rubber, trash and plastics. They are common in typical commercial and home settings, but can occur anywhere these types of materials are found.
- CLASS B: involve flammable liquids’ gases, solvents, oil, gasoline, paint, lacquers, tars and other synthetic or oil-based products. Class B fires often spread rapidly and, unless properly secured, can reflash after the flames are extinguished.
- CLASS C: involve energized electrical equipment, such as wiring, controls, motors, data processing panels or appliances. They can be caused by a spark, power surge or short circuit and typically occur in locations that are difficult to reach and see.
- CLASS D: involve combustible metals such as magnesium and sodium. Combustible metal fires are unique industrial hazards which require special dry powder agents.
- CLASS K: involve combustible cooking media such as oils and grease commonly found in commercial kitchens. The new cooking media formulations used form commercial food preparation require a special wet chemical extinguishing agent that is specially suited for extinguishing and suppressing these extremely hot fires that have the ability to reflash.
- Contact a National First Response so we can begin your insurance claim and secure your property.
- Contact your local disaster relief service, such as The Red Cross, if you need temporary housing, food and medicines.
- Check with the fire department to make sure your residence is open for review and not still under investigation and that all utilities are turned off.
- If you leave your property, contact the local police department to let them know the site will be unoccupied.
- Save receipts for any money you spend related to fire loss. The receipts may be needed later by the insurance company and for verifying losses claimed on income tax.
- Touch, move or remove items or personal property until after the fire marshal has completed the investigation of cause and origin.
- Attempt to reconnect utilities (electric, gas, water) yourself.
- Dust, sweep, or vacuum debris as they are toxic.
- Throw away any damaged goods until after an inventory is made.
- Walk around the burn site or surrounding areas as you will become contaminated with toxins.
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We're Here to Help. Onsite valleywide within an hour. Outlying areas within 24 hours.
Let us handle the paperwork and insurance claim. Our restoration experts will restore your home or business and your peace of mind.