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Dealing with a roof insurance claim can be an exhausting process – even for the most patient homeowners. Filing a claim can often be confusing and overwhelming, especially when it comes to protecting one of your most valuable assets – the roof protecting your home and possessions. At National First Response, we understand the challenges homeowners face when it comes to navigating insurance procedures and that is why we are here to help you every step of the way.
When it comes to filing a roof insurance claim, we have outlined a clear process to give you a seamless experience and reduce headaches for you.
1
Inspection
As one of 5 GAF-Master Elite professionals in Arizona and in being TRI certified, we will have an experienced project manager come to your home and conduct a thorough inspection of your roof to assess any damage. They will document any findings and provide you with the detailed report that we can use for your insurance claim.
2
Claim Assistance
Once the damage has been assessed, we can assist you in filing your claim or we can file it on your behalf. Our expert staff will meet your adjuster and then negotiate on your behalf to ensure you are advocated for and get what you deserve. To accomplish this, we have always made sure to keep a trusted and lasting relationships with insurance companies and their adjusters.
3
QUALITY WORKMANSHIP
Once your claim is approved, your installation will be scheduled where our skilled roofing professionals will promptly and efficiently repair or replace your roof. Along with this, your project manager will be there for you, overseeing the installation and answering any questions you may have. As mentioned previously, we are GAF Master Elite and TRI certified professionals, and as such will use nothing but the highest quality materials to give you security through many decades to come..
At National First Response Roofing, we go above and beyond to simplify the insurance process for you. Our goal is to alleviate the burden of dealing with roof insurance claims, allowing you to focus on what matters most—your home and your peace of mind. Trust our accomplished and certified team to handle your claim and provide you with a hassle-free experience from start to finish.
What Our Customers Have to Say
Janet R.
They were great to work with! They came out did the assessment, dealt with the insurance company and made everything as simple as possible to get the roof replaced! we were so nervous because the rain was coming the next day, but they reassured us that it would get done and it was what is done in record time! Would recommend them to anyone who needs a new roof! Thank you so much for the great job that you all did!
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Ernie B.
At first I wasn’t too sure when the two gentlemen approached me telling me about how they’d handled everything and I’d have a new roof. In the end I couldn’t be happier, most I had to do was call the insurance. They handled everything from there after, Nicole stayed on top of keeping me informed. Once everything was approved, the crew took 2 days to strip roof and install new roof. Highly recommend giving them a call.
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Charlie V.
These folks were a great help in getting our roof replaced after a hail storm. They identified the damage and helped through the entire process, including assisting with the insurance claim. Nicole was especially great at keeping the project moving and keeping me informed through the entire process. Thanks, everyone!
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Cindy A.
National First Response did a fantastic job repairing previously-undiscovered dry rot damage in my exterior kitchen wall. Every person who came to my home was 100% professional, courteous, respectful, helpful, and, most importantly, highly competent. Eric managed my project perfectly from start to finish, including explaining each step in advance so I could understand what was needed and what I would see as it happened. Shout out to framers Donny and Trent, drywallers Paul and Ricardo, Sunvec Roofing, stucco experts Gary, Dave, and Dave, painters Rick and Robert, plus Vinnie and Josh. I would happily bring any of them back for any work I might need to have done in the future.
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mjt9991
NFR Roofing helped with my wind damage and assisted the claims adjuster with the claim. Kyle was the project manager that helped out and was very helpful from start to finish. Can't say enough good things about my experience with this company and Kyle. Their crew came out and took only one day to complete and did a great job. Would recommend to all needing help on a new roof.
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Allan S.
Since our first meeting the representatives from National First Response I have been completely satisfied with their personal interaction, professionalism and flexibility. Michael and Brenden worked well with us and their crew to get the best work done in a short amount of time. They were quick and cleaned up completely during the 2 days they were at my home on my roof. Jeff and Nicole worked patiently with me in getting their company paid. My roof looks great and the experience was efficient and pleasant. I will be happy to refer anyone to National First Responders.
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Marielaine C.
NFR Roofing Division Project manager Brandon Clayton and his experienced roofing crew, headed by Diego Trinidad, did an excellent job of replacing my roof after it sustained wind damage. Brandon was easy to work with, communicative and patient. Even though he was handling a lot of other jobs due to the monsoon, he always got back to me in a timely manner to answer any questions or concerns. Brandon was a huge asset, helping me to understand and negotiate the insurance claim process.
Bottom Line: The work was professional and it was completed quickly, the roofers showed up on time, worked hard and well together, cleaned up after themselves; everybody was efficient and polite. Best of all, the contract I signed specified that NFR Roofing Division would do the work needed to replace my roof for the amount my insurance company authorized, and that my only cost would be my insurance deductible. They were true to their word. I couldn’t be happier with my experience with Brandon Clayton at National First Response Roofing, and I love my roofing replacement!
Bottom Line: The work was professional and it was completed quickly, the roofers showed up on time, worked hard and well together, cleaned up after themselves; everybody was efficient and polite. Best of all, the contract I signed specified that NFR Roofing Division would do the work needed to replace my roof for the amount my insurance company authorized, and that my only cost would be my insurance deductible. They were true to their word. I couldn’t be happier with my experience with Brandon Clayton at National First Response Roofing, and I love my roofing replacement!
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Catherine T.
Had a great experience with the replacement of our roof with Preston. National First Response worked with our insurance and they dealt with getting the approvals and quickly installed the roof once it was approved. The workers who installed the roof were very skilled and professional. I would definitely recommend this company.
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Jean A.
National First Response did an amazing job on my roof. I didn’t had an idea of where to go or what to do, but they assisted me on every step of the process. They guided me on how to file the claim what to expect and even were present during the inspections to make sure the insurance pull through. They used the best materials, the workers and project managers were fast, clean, and constantly asked if I had any concerns. My whole roof was done in a couple of hours and the whole process was seamless. Thank you First Response and Nicole for helping me through something that can be so problematic and making it my easiest home improvement yet.
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Tracy W.
**Review for National First Response Roofing** I recently had the pleasure of working with National First Response Roofing for a roofing project, and I couldn't be more satisfied with the results. From start to finish, the experience was fantastic! Grace was very through with her communication, keeping us on track and relaying information about the projects, our loan and completion. This really made us feel comfortable. The crew was incredibly consistent, completing the entire roofing project in just three days. Their efficiency did not compromise the quality of the work; in fact, it was remarkable. I was particularly impressed with Mikey, who sold the project. He was thorough in his approach, addressing all my questions and concerns with patience and expertise. His professionalism made it easy for me to trust him, which was a significant factor in our decision to choose National First Response Roofing. Overall, I highly recommend National First Response Roofing for anyone in need of roofing services. Their commitment to quality, punctuality, and customer satisfaction is truly commendable. Thank you, National, for an amazing experience!
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Tim L.
National First Response did such an amazing job on my new roof! The old shingles were worn down and were recently damaged from a heavy windstorm. They practically worked a 12hr day in the scorching heat to reshingle the roof with wind resistant Timberline shingles. The workers were quick, polite, and were very respectful of my property ensuring there was no trash left behind after a thorough cleanup of the yard. As a bonus, the project manager offered to have the rotted sidepaneling replaced at an affordable cost. Could not recommend this company enough!
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Celina A.
Amazing job. Highly recommend. I worked with Kyle for my roof. At first I wasn’t to sure, i hate calling insurance, Kyle assured me he would deal with everything. He kept me in the loop the entire time. So I was aware of everything that was going on without the stress. The roof looks amazing and was done super quick once it was approved. If you’re thinking about it, you should do it. Kyle was very professional and that’s important to me because I’m female so I’m always worried I don’t know enough and can be taken advantage off.
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sanders19742003
Found NFR to be very helpful during the entire process of having my roof replaced as a result of storm damage. I found the whole operation to be well run, up front and honest with no surprises. Thanks to Nicole for always returning my calls when I had a question about the process!
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Virginia S.
What a refreshing experience after having a disappointing and expensive experience with another roofer. These guys were First Class. From Price, to Promptness, to Professionalism, Everything when as Promised. And my roof was a mess. The clean up was also amazing. Brandon, the Project Manager took care of everything so I was extremely happy with the job and the guarantee on workmanship. (10 years) Thanks to all involved .
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YC L.
National First Response (NFR) recently did my roof underlayment replacement and an interior repair. It started with a roof leak during raining and a small water damage it caused. I called NFR and they dispatched Mike over on the same day. Mike immediately placed a tarp to cover the leak area, with no change (regardless of whether or not NFR would be hired for further roof work). One other company would charge $500 for just putting a tarp on. NFR did an awesome job on the interior repair. After a small patch of drywall replaced and repainted, it looked like nothing happened. I was very pleased.
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Sherri Z.
I can’t say enough about how patient, trustworthy, and kind this team was that was behind our roof project. Jeff and Kyle kept pushing the insurance to help understand what needed to be done at our house, Brendan and Mikey were our project managers and were very prompt. They assured us everything was going to be ok and the job would get done as soon as the insurance company approved the job. Nicole is very nice and scheduled our appointments, messaged us for everything that was going to happen(date & time), and most of all she answered all our questions we had. Thank you so much for helping us and I’m very happy we chose you❤️ Sherri Zamorano
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Donna C.
Our church had wind and water damage that leaked into the building... a new roof was much needed... it was an old roof. We had water damage in the kitchen pantry as well on the ceiling in the Sanctuary. Colton, of National First Response was AMAZING as was the company. He was always on time, great communication and always responded quickly with any questions or concerns we might have had. We were recommended of this company by someone who had a new roof put on their house and they were very happy with the work and working with Colton. I highly recommend this company and Colton as they worked very hard not only to work with the insurance company but doing an AMAZING job. Thank you Colton and National First Response. We will definitely use you again if the opportunity arises and will continue to recommend your services. Thank you so much, Donna Community of Christ Church
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Alyssa C.
They are extremely professional, have great quality work/materials and are so fast! My roof looks amazing! Brooke had such a great open line of communication with me through the entire process, she talked me through aspects i didn’t understand and was there to answer any questions I had. Can not say enough good things!
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Manny S.
National First Response's representative Bianca Peterson made what was a very stressful project into a pleasure. Not that replacing a roof can every be a pleasent experience, her experience, patience and working directly with our home insurance made it easier for us. The staff replacing the roof were amazing, professional on time and took about 2 day to complete the entire roof. I also work from home, yest the first day was very noisy, felt they mauy come throigh the roof, but expected with the amount fo work that was being done. The second day, all I heard were the nailing and that was not as bad. Bianca was on top of everything, communicating to the insurance company and patiently explaining to us what was going to take place and what she needed from us, etc. We are very satisfied with how sooth this all went!
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Vicki S.
So where to start. A few months back, during our atmospheric river rain, I developed a roof leak. I live in a patio home with a flat roof. I went on Angie's list and selected four contractors to come out and give me a quote for roof replacements. Each one went up on the roof and saw a pot of gold and wrote their quotes. Why was I shocked? I didn't know what I was going to do. I then got a call from Brendan from National First Response as he saw my requests on Angie's list. He asked me if they could come out and look at my roof. I said sure. We got up on the roof and started looking around and he brought to my attention that my roof had major hail and wind damage, so we needed to contact my insurance company first and get an adjuster out to look at the roof. The insurance adjuster looked at my roof and agreed with Brendan. The insurance company wrote up their quote of what they said they would pay to do the needed work of replacing the roof. Nicole in the office was my go-to person to set up scheduling. She did a fantastic job of keeping me informed of all aspects of the work. She made me feel comfortable with all the work that was going to be performed on my house as this was no small job. She made me feel very confident that no corners were going to be cut regarding my roof repairs. Nicole scheduled the start date and sent Michael, the project manager of this job, out to go over with me the aspects of the job. Fantastic young man! The crew showed up on time and got right to work stripping the roof. Once the roof was stripped, they discovered the wood decking was damaged. Nicole said don't worry, Michael was getting photos and they were submitting an additional damage report to the insurance company. They followed up with my insurance company to get the approval for the decking replacement. Now mind you, not all insurance companies are alike. They also worked with me to replace the fascia along the edge of the house and to bring the patio roof and laundry room, which was flat, to conform with the rest of the roof at a fair price. Bottom line, if I could push the golden buzzer on National First Response I would. Thank you, Nicole on giving me a five-star confidence of your company, Michael for being extremely professional in your work and crew and also your crew, who did an excellent job in craftsmanship. I guess I don't have to say that I highly recommend this fantastic company, which is rare in this day and age.
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Tracy T.
NFR did an amazing job! They had the job done within a day and they were very cautious with the yard clean up and mindful of protecting our plants and property. They also helped with the insurance process as well which was extremely helpful. The new roof looks great! A huge thank you to NFR for such a great job!
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Loren O.
National First Response made my first-ever roof replacement process very easy for me as a new homeowner. They were very patient and worked with me according to my schedule. Nicole is very sweet and helpful. Will definitely be using them in the future and will recommend them to friends and family.
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Jeff M.
I am very happy with our new roof from National First Response. Nichole has the best customer service I have ever had,she kept me up-to-date regularly and answered any questions very professionally. The crew was great cleaned up very good when job was finished. I would definitely refer Nation First Response to others.
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Dawn F.
The team of roofers arrived a day earlier than expected and it was GREAT! They returned bright and early the following day and continued where they left off the prior day. They are courteous and friendly along with being efficient and very tidy. They took the time and effort to ensure that my pool was well protected from any possible debris. They did a fantastic job removing the old roofing and installing the new one. They took special care filling in the opening where my old swamp cooler used to be located and roofing over the spot. They painted the old vents and installed new ones to replace some of the old ones that needed replacement. We are extremely happy with the entire company from the roofers and Project Manager Brendon to Brooke in the office. She answered my questions and kept me posted throughout the entire process. I highly recommend National First Response Roofing Division to anyone needing any roofing needs taken care of. Dawn Farmer and Wes Woodrum
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Martha C.
10/10 recommending to anyone that asks, great service. Any questions I had were answered & explained in detail by Brooke Thomas. She's was very knowledgeable & extremely helpful which made the entire process easier. Staff was very polite, friendly & respectful of my time. Definitely would recommend to anyone in need of their roofing services.
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Chris L.
We had our roof replaced by National First Response and it turned out fantastic! Even better than the work was the process itself. National First Response was incredible easy to work with every step of the way. A big thank you to Nicole for helping us coordinate all the details and working with our insurance and contractors, she made getting our new roof a breeze! 5 stars and then some 🙂
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Cheryl M.
Everyone at National First Response were so helpful in getting my roof replaced! They had quite the job with the insurance company! But they did it! They completed the job in 1 day! My roof looks great! And the crew was so respectful and the clean up was amazing! I would definitely recommend this company!
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Erik F.
National First Response did a great job of working with my insurance company to file the claim and followed up with them until the claim was approved. Nicole was fantastic to work with and called me every few days to provide updates. The roof replacement went perfectly - materials were delivered as scheduled and the installation team was fast and professional. All of the neighbors have commented on how nice the new roof looks!
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Keitha R.
We had our roof replaced and the guys were very polite and cleaned up daily. Brandon Michel was the project manager. He was polite and made sure everything went smoothly. I had a couple of small issues when we did the walk thru of the roof. They fixed them right then instead of coming back another day. The roof looks like it was never touched. A perfect job well done.
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Letitia
By chance national first response stopped by our home. The best thing that ever happened to us. From that moment on we never had to do a thing or talk to anyone. They handled everything for new room taking the solar panels down and re applying. Nicole handled everything with our insurance company and kept us posted. They are top notch. I suggest you give them a call if your having roofing problems. We didnt have to pay for anything ! Thank you First response.
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A1 t.
Highly recommend National First Response.Our experience with National First Response was truly exceptional.We worked with Michael and he took us through the process flawlessly.They did a great job replacing our roof, we were satisfied by the quality and professionalism. thanks again National First Response .
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Tony
Great experience! From the get go the First Response team was super communicative, they made sure all aspects of the project were aligned and being handled properly. The Ops manager, Nicole and her staff were communicating with me weekly and throughout the process of the installation. The installation team was amazing, very knowledgeable, professional and thorough. They made sure the property was kept clean and maintained, they cleaned up after installation and made sure everything was right before they completed. These guys are pro level and on point 100%. Highly recommend this company for roofing…!
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CaSandra C.
What a great company to have worked with! After the storm, they were quick to come and help me out. Unlike other companies who were giving me a wait time of a week to just have someone inspect the roof. Michael was very helpful in answering my questions and making sure everything got done correctly. I would recommend to all my family in friends!
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Adriana N.
Had a great experience with the National First Response Roof team!! They made everything extremely easy and fast also communicating with my insurance was a piece of cake they helped take care of that working 5 minutes ! My new roof looks beautiful. Thank you very much for your services
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gary c.
We are extremely happy with our new roof on house, back patio and detached shop done by National First Response Roofing . We also had some restoration work done on the inside of detached shop, water damage from roof leaks. From Cody handling claims, Mike the roofing Superintentent, and Nicole in the office were all great and communicative. The roofing crew was fantastic too. Not only their craftmanship they put into the work they used drop cloths to protect property and they cleaned up impeccably every day!! If your in need of restoration work, roofing, and 1 stop remodeling work give NATIONAL FIRST RESPONSE A CALL TODAY, YOU WILL BE GLAD YOU DID!!!
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D L.
After a major storm came through, I got in contact with Albert Bronson at national first response. Albert was very prompt and informative and helped me navigate the entire process of getting my roof replaced through my insurance company. I'm very pleased with my roof and I would definitely recommend Albert as the Project manager for any of your Roofing or Restoration needs. Thank you very much national first response For your Professionalism. 6 Stars.
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Bill M.
NFR replaced our roof shingles. From first contact to last bit of clean up, we were satisfied by the quality and professionalism. From James, head of the roofing division, to Diego, whose remarkable crew performed the tear-off and installation of the shingles. Being personally retired from the construction industry after 50 years, this company and crew were absolutely the best we have had the pleasure of dealing with and the finest craftsmanship of roofing and carpentry skill I have personally witnessed. Top notch, first class from beginning to end. Great job NFR! We love our new roof!! Thank you!
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S K.
After that tornado/microburst in September of 2023, my roof sustained some major damage. Kyle Cordova did a free inspection and gave me a detailed report of the damage. He also called the insurance company with me and established NFR's involvement as my contractor. Kyle worked directly with the insurance company to get everything covered. I also door damage from th3 same storm so Kyle connected me with the right division within his company to get that fixed as well. At my house, we have quite a few animals and I explained to Kyle about the care that needed to be taken for their health and safety. This was relayed to Justin, who was the on-site project manager. There was a miscommunication with the crew on site that led to an issue. One call to Kyle and Justin took care of it, and there were no further issues. I am very happy with the end result and how my roof looks. There was a delay, on my insurance company's part, on getting my door done but that is now in the works as well. Nicole, in the office, has been fantastic to work with on the payments from the insurance company and my deductible. Overall, I would absolutely recommend this company. The customer service, and care, that I have received has been top notch.
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Rosa P.
National First Response did an amazing job with my roof. I’m am very pleased with the outcome and appreciate all their hard work from beginning to the end! They dealt with my insurance and always kept me updated and informed with the process! I would most definitely recommend them to my friends and family! Once again, thank you all!
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Viviana F.
Contacted National First Response after the latest storm due to our roof shingles being blown off, and they did a great job! My roof was done within a week and a half, plus they were able to work with the Insurance to get the whole thing replaced. Satisfied customer here!
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Sam J.
I done a lot of research before going with National first response. I received 7 quotes, and everyone was trying to charge me more money for my roof replacement. I’m happy how fast they completed the job and made sure they took care of all my damage wood trim before installing the shingles. They also removed the gutters for no extra charge. There communication level was exceptional, and they finished 1 day early. I would recommend them to anyone looking to have their roof replaced or repaired.
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Catherine G.
The roofing team was expert in making my new roof a reality! (And in making it ready for solar panels.). The repairing and restoring water-damaged area team's work inside my house was professional and expert! Thank you for such awesome service and such pleasant results!
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Day i.
National first response has been a great company to work for. Mike cam out and walked us through the whole process. They were very quick to take care of all the necessary paperwork. I had my new beautiful roof within a week. The crew that came out to do the new roof were very professional and kept the area clean and tidy. The office staff were available after the job was completed to help answer all my question. If you need help with a home repair consider calling Mike to help you with all your needs.
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charles r.
Everybody at National first response has been awesome from beginning to end. They worked with my insurance company through the whole process to make sure I got what I needed to get my roof back in shape. Nicole in the office kept me informed through the whole process. The roofers were outstanding and did a fantastic job. That thanks to Greg for getting everything started.I would give more than 5 stars if I could.
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Valerie B.
Highly recommend National First Response. We had roof damage and Bianca guided us through all the steps. She was on-site when the work was being done too. The crew was fantastic. When all the work was done, you would have never known we’d just had the entire roof replaced - there was not a spec of debris. From the initial call all the way through the final inspection, NFR was there. We could not be more pleased with the results.
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Steven C.
I am terrible with names, but Nicole, Mikey and all the rest of the folks at NFR were a pleasure to deal with. The crew showed up around 7am and they stripped my roof to the deck and finished applying the new roof by 5pm. They cleaned up all the debris including nails and the roof looks great! They worked with my insurance Co. to ensure all damage was identified and all repairs were approved up front.Highly recommended if you are looking to replace your roof.
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Excellence in Protection for Every Roof
For all your roofing needs, from detailed inspections to expert repairs and complete replacements, trust our expertise. Contact us today for reliable solutions and complete peace of mind. Ensure your home or business is protected with the best in the industry.
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