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Your disaster ends when National First Response arrives on scene
WE ARE YOUR Emergency Response Specialists
Highly Trained and Alert Ready 24/7
When the unexpected happens – from storm damage to a burst pipe, fire, or flood, National First Response is the team you can count on. Within 60 minutes of your call, one of our experienced and Clean Trust-certified technicians will be at your door, ready to help you prevent any further loss and to begin the cleanup and rebuilding of your home.
With the latest training and state-of-the-art equipment, we work to prevent further damage by deploying risk-mitigating measures. Our team specializes in emergency cleanup and restoration following:
- Fire and Smoke Damage
- Flooding
- Storm Damage
- Burst Pipes and Water Heaters
- Emergency Plumbing
What Our Customers Have to Say
I would like to give a shout out to all Who were involved in the restoration of my bathroom due to a plumbing leak. My restoration required mitigation for water damage under bathroom vanity and flooring.
Vinnie was awesome in getting things started and insuring that all necessary precautions were taken to preventing any mold , Vinnie also was very helpful with expediting the seal up of my bathroom walls in order to keep the outside elements outside.
Ahmad and Alan were also outstanding in the demo work they performed. These guys really brought awesome customer service and attitude to the job which was very reassuring to me the customer. They were clean and thorough in their process of removing damaged sheet rock and insulation.
The gentlemen responsible for sealing up my , who's names I forgot, were also outstanding and very empathetic to my concerns with getting my bathroom wall sealed so as to keep all the elements outside during peak heat of the summer. They too were very thourouh in the the sheet rock restoration work they performed.
All in all I highly recommend these guys because they also do a great job dealing directly with my insurance (State Farm) as well. According to State Farm they do come highly recommended because the insurance company rarely deals with oversights with National first response.
Thank you I can't say enough
The detailed workmanship you can't even tell there was a disaster
Want to give special shout out to Brandy in the office thank you for constantly reaching out and letting me know all the details
Hope your bosses really know how important your part is !!!
Phone calls were friendly and informative (Brandy and Christina) time slots were reasonable and when the day came they were on time!
Josh and Steve arrived and explained the process and time frame. These two men were friendly, confident and took pride in their work. Took about 30 min longer only because they wanted the job done right ... in the end it looks like a brand new ladder was installed fit and painted to perfection!
I'd definitely recommend NFR ... just wanted to say thanks to Josh and Steve for a great job!
I give the company a "10"
I absolutely recommend using this company, and wouldn't hesitate for a moment to use them again in the future!
Bottom Line: The work was professional and it was completed quickly, the roofers showed up on time, worked hard and well together, cleaned up after themselves; everybody was efficient and polite. Best of all, the contract I signed specified that NFR Roofing Division would do the work needed to replace my roof for the amount my insurance company authorized, and that my only cost would be my insurance deductible. They were true to their word. I couldn’t be happier with my experience with Brandon Clayton at National First Response Roofing, and I love my roofing replacement!
I am a PA and am acutely aware of the dangers of mold. I was instantly terrified. Robins recommended National First Response because of the care they give their customers, and I couldn't agree more.
I called NFR immediately and spoke with Christina. She is a new team member, but you would never know it. Knowledgeable, accommodating, kind. The company was slammed due to recent heavy rains. Initially, she told me they were booked out a few days. I was very distraught about my family's safety. She reached out to Vinnie, and I had someone from mitigation at my house in hours.
Demo started the next day. As you may know, working with home owner's insurance can be a long road. I have called the main office and spoken directly to Christina and Brandi and managers like Vinnie and Eric on MANY occasions. They are beyond friendly and always willing to answer my many questions. They go above and beyond.
Donny and his team are currently rebuilding by island. They, too, are wonderful. All skilled, good communicators, and working with a smile. I can't tell you how nice it is to work with people that don't make you feel like a burden.
Whether you are in a crisis situation or you are renovating a home, call National First Response!
I have been a plumbing contractor for more than 20 years and I have seen a lot of floods and a lot of restoration companies in my day. The majority of them are out for a quick buck and fake damage just so they can bull their insurance.
Not this company! They are the absolute opposite. I have seen them choose to do the right thing over and over and over again as they educate their clients on options and actually try to save them money. This company is more concerned about the welfare of their client than they are their pocket book and that is why they are the company I refer with confidence. I know that my client will get their house back as quickly as humanly possible and I have put them in the hands of someone I would unequivocally use in my own home.
We're Ready 24/7. Onsite Valleywide Within the Hour.
Let us handle the INSURANCE CLAIM and work to restore your property and peace of mind.
We also understand your distress about how and when your property will be restored and how to deal with your insurance company. As the work begins, we restore not only your home and personal property but also your peace of mind.
Coordinating with you and your insurance company, our experts will draft a detailed restoration plan that quickly returns your property and possessions to their pre-loss condition. Our full-service staff and team are here to help put the pieces back together and work with you and your insurance company to make things right again.
WATER DAMAGE Restoration
Water damage can often be caused by severe weather, a burst or leaking water line, or a sewage pipe leak. Water damage left untreated will often lead to more extensive damage and soon turn to bio-hazardous bacteria and mold. National First Response's trained specialists are on call 24/7 for emergency water damage repair and water restoration services. We are experienced professionals at minimizing damage with state-of-the-art equipment and techniques to dry out and extract water.
National First Response is a residential and commercial emergency provider offering a broad range of emergency and non-emergency services. Whether it’s water or mold removal, repairing floodwater damage to property, we fully guarantee every remediation and restoration job we do.
Fire and Smoke Restoration
Fire Damage
There is not much confusion about fires being covered under an insurance policy. Property fire loss is insured in two main ways, open perils and named perils. Open perils cover all the causes of loss not specifically excluded in the policy. Named perils required the actual cause of loss to be listed in the policy for insurance to be provided. The more common named perils include such damage causing events as fire, lightning, explosion, and theft.
Most fires are often referred to as “partial losses” because the home has only been partially destroyed. However, there are typically hidden damages caused by water or retardant to extinguish the fire and smoke and ash as a residual effect of the fire. It is important to shut down all ventilation systems and open all windows and doors to evacuate smoke.
In most cases, the insurance carrier is responsible to return your property to a “uniform and consistent appearance” as it was prior to the effects of the fire. Do not throw away any damaged property, leave it as it is and where it is until the fire marshal has completed his investigation. If you or a resident of your property has health sensitivities such as allergies or asthma, stay away from the property until remediation is complete. Smoke, soot and odor mitigation will eliminate future health concerns.
Coverage for the cost of landscaping replacement is typically a set amount or a percentage of your dwelling coverage amount. Experience has shown us that plants and landscaping affected by fire and smoke, return with time more vibrant than before. Odors are usually eliminated after a seasonal rain shower or two.
Coverage becomes a concern if you live on a hillside, loss of foliage from a fire can lead to landslides and/or mudslides in rainy conditions. It is important to quickly replant your property with native trees and grasses to stabilize the landscape. Sandbags or other storm water prevention systems are recommended until the replaced foliage takes root. Review your policy limitations with your insurance agent in this scenario. Read more information on what to do after a home fire provided by the US Fire Administration.
Smoke Damage
There is a lot of confusion about smoke damages being covered under an insurance smoke loss policy. Property is insured in two main ways, open perils and named perils. Open perils cover all the causes of loss not specifically excluded in the policy. Named perils required the actual cause of loss to be listed in the policy for insurance to be provided. The more common named perils include such damage causing events as fire, lightning, explosion, and theft. Smoke damage is a covered peril in most homeowner policies.
Learn more about this topic at our Fire & Smoke Damage Restoration page.
Storm Damage Restoration
National First Response stops the water from creating more damage, and begins to restore your possessions and home, returning them to the condition they were in before the water came.
Hail Damage
Monsoon Damage
Floor Damage vs. Rain Damage
Water damage that would typically be covered in a standard homeowner’s policy includes:
- Hail pellets smash your windows, allowing rain to enter your home.
- A heavy rain soaks through your roof, allowing water to get into your attic and ceiling.
- A broken water pipe spews water throughout your kitchen.
What would not be covered, unless you have additional flood insurance would be:
- nearby river overflows and washes into your home.
- Surface water seeps into the basement because the soil can no longer absorb the heavy rain.
- A flash flood causes the hill next to your house to collapse, causing a mud slide that inundates your property.
To determine if your home is located in a flood plain, contact your local county planning office, which has maps that show areas designated as flood zones.
Learn more about this topic at our Storm Damage Restoration page.
Biohazard and Asbestos Cleanup And Disposal
Bio-Hazard Cleanup
- Sewage backup – The smell from sewage backup is a nuisance, but it’s the microorganisms in the sewage that represent a real danger.
- Blood-borne pathogens – Bodily fluids, tissue and other pathogenic substances that contaminate a home as a result of accident, trauma, crime or death can endanger you.
- Methamphetamine labs – The chemicals used in the production of this horrific drug are volatile and leave a dangerous residue throughout a home.
Biohazard Clean Up
National First Response technicians are trained to remove biohazardous waste and dispose of them in accordance with the standard set forth by local health codes, the Occupational Safety and Health Administration (OSHA) and the Clean Trust (formerly known as the IICRC, the Institute of Inspection, Cleaning and Restoration. Wearing safety suits and breathing apparatus, and employing the latest cleaning equipment and products, our technicians will completely remove all biohazardous waste, will clean, disinfect and deodorize the structure so that the environment is once again safe, clean and habitable.ASBESTOS TESTING AND REMEDIATION
- Steam pipes
- Boilers
- Furnace ducts
- Resilient floor tiles
- Vinyl sheet flooring
- Cement sheet
- Millboard
- Door gaskets
- Soundproofing or decorative material
- Patching and joint compound
- Textured paints
- Asbestos cement roofing
- Shingles
- Siding
- Insulation
Disaster Response Team
If you suspect that a portion of your home contains asbestos, then, first off, leave it alone. Asbestos is only dangerous when disturbed and it releases fibers.However, if the suspected item shows signs of wear, tears, abrasions or water damage, then isolate the item (meaning close the space off) and contact National First Response. A member of our Disaster Response Team can more thoroughly seal off the item until it can be confirmed with lab test to, in fact, be asbestos. Our Clean Trust-certified technicians will suggest either permanently sealing the asbestos item or carefully removing the item altogether and clearing the impacted area of any contaminates using an air scrubber and other cleaning equipment. Whichever course of action, you’ll be left with the peace of mind knowing that asbestos will no longer threaten the health of you or your family.
Stay Clear of Asbestos
When asbestos is disturbed—by crumbling, flaking, sanding, cutting or sawing—it creates a fibrous dust that, if inhaled in high levels, can lead to an increased risk of lung cancer, mesothelioma and asbestosis. Inhaled fibers can remain in the lungs for years before creating health problems.
Take all precautions to avoid damaging asbestos material. Never sweep, dust, or vacuum debris that may contain asbestos. Also, don’t saw, sand, scrape, or drill holes in asbestos. Local EPA officials can provide more information about asbestos identification, sealing or removal.
PROPERTY RESTORATION
Site Securitization
Often a fire or flood can leave your home uninhabitable, at least temporarily, and that forced separation can sometimes elevate your sense of uncertainty. National First Response begins to restore your peace by first securing your property. When we do that, you know that nothing else of yours is going to be lost.>
Emergency Response Team
When a flood or fire happens at your home, a member of our 24/7 Emergency Response Team will arrive within 60 minutes of your call to begin securing the site. Our experienced technicians will evaluate the situation, and put in place any and all equipment and services to secure your home. We will make sure that only you and the National First Response restoration team have access to your home and your personal property.
- Emergency board-up service
- Temporary perimeter fencing
- Building shrink wrap
- Emergency security personnel
- Emergency alarm service
- Window and door coverage
Better to be Secure
After the fire department or your plumber has dealt with the fire or flood, then you are faced with the question of what to do next. The best answer is to call a trusted restoration expert like National First Response. We draw from our experience of working on hundreds of restoration projects.
Content Management
Property Restoration
Cleaning and Repairing
We apply the latest in cleaning and restoration techniques to restore your personal items so that we can save as much as we can. If an item can’t be restored, National First Response will include it on a detailed list of the unrecoverable items so you can be fully reimbursed by your insurance carrier.
We can restore just about any personal possession, such as:
- Furnishings
- Clothing
- Electronics
- Artwork
- Vital records
- Appliances
- Trophies
- Taxidermy
Disaster Response Team
Even more so than with your home, it’s important to begin the restoration process as quickly as possible to limit further damage and reverse the impact that the fire and smoke, or water and mold, has had on your personal possessions. Call National First Response any hour of any day with your emergency, and we will have someone from our 24/7 Disaster Response Team—an experienced and Clean Trust-certified technician—respond to you within 60 minutes.
Reconstruction
Expert and Skilled Craftsmen
Reconstruction is vastly different from building from the ground up, and requires different skills and experience than you will find with just any general contractor. The leadership of National First Response has more than 50 years of reconstruction experience, and will work closely with you to ensure that the reconstruction is exactly how you want it.
Our expert services include:
- Finish carpentry
- Trim carpentry
- Cabinetmaking
- Framing
- Electrical
- Mechanical
- Plumbing
- Exterior finishing
- Roofing
- Flooring
- Tiling
- Interior finishing
- Interior build-out
Rebuilding Your Home and Your Life
Even if you’ve used another company to dry your home or to rid it of toxic smoke particles, National First Response can finish the job. We will fully restore your home to how it was before the damaging incident occurred (or even better). With materials, design and skill, we ensure that the new construction blends perfectly with the existing structure; it will be as if the catastrophe never happened.
On Call 24/7 and Onsite within the hour.
We're Here to Help. Onsite valleywide within an hour. Outlying areas within 24 hours.
Let us handle the paperwork and insurance claim. Our restoration experts will restore your home or business and your peace of mind.
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