Your disaster ends when National First Response arrives on scene
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WE ARE YOUR Emergency Response Specialists
National First Response provides an array of emergency restoration and remediation services—available 24 hours a day, 7 days a week—designed to return your property to its original condition and to get you back to your normal life as quickly as possible. Our emergency services address every issue that can arise from a damaging event, from what’s needed in the moments right after an event occurs—like boarding up a home to protect the contents or getting the main power or water lines shut off—all the way through to the last reconstruction task.
Highly Trained and Alert Ready 24/7
When the unexpected happens – from storm damage to a burst pipe, fire, or flood, National First Response is the team you can count on. Within 60 minutes of your call, one of our experienced and Clean Trust-certified technicians will be at your door, ready to help you prevent any further loss and to begin the cleanup and rebuilding of your home.
With the latest training and state-of-the-art equipment, we work to prevent further damage by deploying risk-mitigating measures. Our team specializes in emergency cleanup and restoration following:
- Fire and Smoke Damage
- Flooding
- Storm Damage
- Burst Pipes and Water Heaters
- Emergency Plumbing
We are Arizona’s most trusted emergency restoration specialists and the pros you need in a crisis. Our team has seen it all - we understand what it's like to have your home or business threatened by a disaster, and know the value of getting things back on track, as soon as possible. Our expert team has decades of experience and a track record of helping people through disasters with ease, efficiency, and quality workmanship. We will be on the scene in minutes, and with you until your home or business is good as new—or better!
See What Our Customers Are Saying
jeff l.
Great experience! What a great company to work with!
Linda O.
National First Response was very professional and effective from start to finish. They assisted in all aspects which left minimal work for us homeowners. The products used and the employees were excellent. I would recommend them and use them again in the future. Thank you!
Erik F.
National First Response did a great job of working with my insurance company to file the claim and followed up with them until the claim was approved. Nicole was fantastic to work with and called me every few days to provide updates. The roof replacement went perfectly - materials were delivered as scheduled and the installation team was fast and professional. All of the neighbors have commented on how nice the new roof looks!
Zachary L.
Great company to work with.
Jerry G.
Like almost any activity, there were some minor communication/coordination issues but overall things went fine. Would recommend the firm (particularly the roofing division) as they replaced my roof (from wood shales to regular shingles. Work crews were fantastic.
Rhonda H.
Every employee we met went above and beyond in their job capacity to make sure we had the most up to date and safe replacement journey. My family will refer to them every time. Hands down the easiest construction job ever.
Leigh S.
We recently had our roof done by National First Response and it was the best experience. It was such an easy process and didn’t cause us any headaches and barely any of our time; which is nice when you have 3 kids. They talked to our insurance company, got them to approve a whole roof replacement when they were only going to approve a partial. The clean up was great and we’re so happy with the outcome!! The whole team was great. Kyle initially talked to Alex and got the ball rolling as to what they could do. Nicole was super responsive and answered any questions I had and was considerate by checking in on us during this whole process. Brendan was also amazing and dealt with our insurance company while he was here and answered any questions they had. I can’t recommend this company enough!
Pam G.
1st Response layed tile on our patio & WOW - what a difference it made. Work done was professional looking & the installer was very polite & kept a neat work area. Highly recommend this company.
Lucinda H.
This was a wonderful experience, working with National First Response. From the first day of inspection to the final day of having my roof installed, it was less than one month. Great service! Thank you so much. Nicole was very quick to respond every time. 5 stars ⭐️
Marielaine C.
NFR Roofing Division Project manager Brandon Clayton and his experienced roofing crew, headed by Diego Trinidad, did an excellent job of replacing my roof after it sustained wind damage. Brandon was easy to work with, communicative and patient. Even though he was handling a lot of other jobs due to the monsoon, he always got back to me in a timely manner to answer any questions or concerns. Brandon was a huge asset, helping me to understand and negotiate the insurance claim process.
Bottom Line: The work was professional and it was completed quickly, the roofers showed up on time, worked hard and well together, cleaned up after themselves; everybody was efficient and polite. Best of all, the contract I signed specified that NFR Roofing Division would do the work needed to replace my roof for the amount my insurance company authorized, and that my only cost would be my insurance deductible. They were true to their word. I couldn’t be happier with my experience with Brandon Clayton at National First Response Roofing, and I love my roofing replacement!
Amy B.
This is by far the best company I have ever dealt with! They are all on the ball when you call or need immediate service. This is the second time we have needed them at my work and both times we received great quality of work fast and efficient! Christina in the office is amazing as well as Cody, honestly everyone I’ve talked to has been.
charles r.
Everybody at National first response has been awesome from beginning to end. They worked with my insurance company through the whole process to make sure I got what I needed to get my roof back in shape. Nicole in the office kept me informed through the whole process. The roofers were outstanding and did a fantastic job. That thanks to Greg for getting everything started.I would give more than 5 stars if I could.
Yitzchak M.
Highly recommend! Matt Mayles was top notch from start to finish. Answered all my questions, walked me through the process and options, was extremely responsive and made himself available all throughout. The workmanship and quality of the job was excellent, the crew was professional, timely and cleaned up after themselves. Couldn't have asked for a better experience. Thank you
Laura G.
I just can't find the words to express my gratitude for this incredible company! I had a water leak problem that went into my walls and onto my carpets in my basement, being a widow I was in panic mode ! Chris Owens and his awesome team from National First Response, reassured me they would take care of me , and I was not to worry! What a blessing when in a little over a week, with the most professional, hardworking, thoughtful men, my basement is more beautiful then I could have ever imagined ! Chris was right, when he took over, my anxiety and problems were gone ! I want everyone to know how happy and blessed I feel ! Thank you with all my heart! Laura Gunnell
Marbelous5
A very great company to work with. Fast service and great quality. Went above and beyond to get our roof replaced!
Michael a.
Both of their representatives were very helpful and professional in explaining what they were about and the quality work that they do! They went beyond of what they said they would do, with awesome results! More than satisfied!
Fran T.
Had to replace drywall, insulation and baseboards in addition to drying out and treating the area.
Pamela N.
National First Response: Exceptional Rebuilders After a Devastating Fire Our experience with National First Response was truly exceptional. After our home was devastated by a fire, they not only rebuilt it beautifully but also restored our faith in the construction industry. Chris and Eric, our contractors, were trustworthy, timely, and maintained excellent communication throughout the entire process. They took over from a previous contractor who had done a horrible job and turned things around quickly and impressively. What set them apart was not just their professionalism but also their kindness and compassion during a difficult time. They treated us like family, ensuring we were comfortable with every decision. Our house now looks amazing, thanks to their meticulous craftsmanship. We wholeheartedly recommend National First Response to anyone in need of home construction or renovation – they are the epitome of what exceptional contractors should be. Thank you, Chris, Eric, and the entire team at National First Response, for giving us not just a rebuilt home but a fresh start filled with gratitude.
Public R.
After using National First Response on many occasions, I have found them to be timely and have excellent communication. My most recent interactions with Guy and Chris Owens only make me appreciate the care and service that you don't find with other contractors. When you have a house flood (or other major home problem) the stress you experience cannot be described until you experience it first hand. National First Response was there to provide the solutions and service necessary to make a difficult situation conclude positively. Thank you! Karen
Vicki S.
So where to start. A few months back, during our atmospheric river rain, I developed a roof leak. I live in a patio home with a flat roof. I went on Angie's list and selected four contractors to come out and give me a quote for roof replacements. Each one went up on the roof and saw a pot of gold and wrote their quotes. Why was I shocked? I didn't know what I was going to do. I then got a call from Brendan from National First Response as he saw my requests on Angie's list. He asked me if they could come out and look at my roof. I said sure. We got up on the roof and started looking around and he brought to my attention that my roof had major hail and wind damage, so we needed to contact my insurance company first and get an adjuster out to look at the roof. The insurance adjuster looked at my roof and agreed with Brendan. The insurance company wrote up their quote of what they said they would pay to do the needed work of replacing the roof. Nicole in the office was my go-to person to set up scheduling. She did a fantastic job of keeping me informed of all aspects of the work. She made me feel comfortable with all the work that was going to be performed on my house as this was no small job. She made me feel very confident that no corners were going to be cut regarding my roof repairs. Nicole scheduled the start date and sent Michael, the project manager of this job, out to go over with me the aspects of the job. Fantastic young man! The crew showed up on time and got right to work stripping the roof. Once the roof was stripped, they discovered the wood decking was damaged. Nicole said don't worry, Michael was getting photos and they were submitting an additional damage report to the insurance company. They followed up with my insurance company to get the approval for the decking replacement. Now mind you, not all insurance companies are alike. They also worked with me to replace the fascia along the edge of the house and to bring the patio roof and laundry room, which was flat, to conform with the rest of the roof at a fair price. Bottom line, if I could push the golden buzzer on National First Response I would. Thank you, Nicole on giving me a five-star confidence of your company, Michael for being extremely professional in your work and crew and also your crew, who did an excellent job in craftsmanship. I guess I don't have to say that I highly recommend this fantastic company, which is rare in this day and age.
Chris S.
Great service from them for our new roof. Completed the job in one day & price was agreeable.
Steven B.
The team was very professional and did a fantastic job of restoring my garage ceiling. It looks just when I bought the house! I definitely recommend Nation First Response.
Kris G.
We had a roof assessment done by NFR and were so pleased with their professional and thorough procedure. Turns out we don’t need work done for several years most likely. I was very impressed how readily they shared that info, gave me a thumbs up on my current roof condition, and zero pressure for a sale. We will certainly be reaching out when we do need work and recommending them to friends in the meantime! Our friends had them replace their roof and had a great experience. Thanks, Grace, for very quick correspondence!
Paul W.
National First Response did quality work in a timely manner and Grace Bernard the project coordinator who helped us was an absolute joy to work with. She made sure we were well informed throughout the entire process explaining how the everything worked and what our options were. As well as answering any questions we had promptly. It was such a a load of our shoulders. She took a potentially nebulous and stressful situation and made it pleasant. I highly recommend working with National First Response!
leslie p.
Steve came out to put a new back door on. He had previously fixed my vertical blinds. Both times he was extremely professional and friendly, and did a terrific job. He did the job very nicely and cleaned up after himself. Just like everyone else at NFR, he was a pleasure to work with, and I would not hesitate to recommend him to anyone.
Nick C.
All of the people working in the roofing department were really a pleasure to work with. They really care about their customers and provide phenomenal service!
Kelly H.
Honest, reliable, quick! They work with you to make sure you get what you need from your insurance companies. The software their clients can access to track claims is incredible. They will not disappoint!
SKaplanTucson
I am very impressed with National First Response’s roofing division. My roof replacement was covered by my home insurance company and I could not be happier with the professionalism of everyone I met or was involved with personally. My contact, Nicole Sullivan, who I only connected with virtually, kept me informed of the process every step of the way. Her cheerful and prompt response to my inquiries was refreshing. Brandon Velander, who came out after the roof was installed, was equally cheerful and professional. The crew that delivered the roofing materials and the crew that installed them were cheerful and professional as well. The attached photos are of the material being delivered. I’m very happy with this company and will definitely refer them to my friends.
Tim A.
My overall experience with NFR was very positive mainly because of the dedicated follow-up of Grace and Mike. The crew sent to do the work took longer than expected with some minor details not completed. When I called Grace she was excellent in her concern and diligent follow-up with me. When Mike came to inspect the work he made sure it was done right. Both Grace and Mike were a delight to work with….if I had a company I would hire these two in a heart beat!
Ernest M.
I was extremely satisfied with prompt, professional service that I was immediately provided by National 1ST Response! The daily updates and scheduling go without saying how impressed I am with this company. The owner Chris Owens has continually offered his support throughout this process. My loyalty will remain with this company, for it’s professionalism!!
We're Ready 24/7. Onsite Valleywide Within the Hour.
Get Help Now
Let us handle the INSURANCE CLAIM and work to restore your property and peace of mind.
We also understand your distress about how and when your property will be restored and how to deal with your insurance company. As the work begins, we restore not only your home and personal property but also your peace of mind.
Coordinating with you and your insurance company, our experts will draft a detailed restoration plan that quickly returns your property and possessions to their pre-loss condition. Our full-service staff and team are here to help put the pieces back together and work with you and your insurance company to make things right again.
WATER DAMAGE Restoration
Water damage can often be caused by severe weather, a burst or leaking water line, or a sewage pipe leak. Water damage left untreated will often lead to more extensive damage and soon turn to bio-hazardous bacteria and mold. National First Response's trained specialists are on call 24/7 for emergency water damage repair and water restoration services. We are experienced professionals at minimizing damage with state-of-the-art equipment and techniques to dry out and extract water.
National First Response is a residential and commercial emergency provider offering a broad range of emergency and non-emergency services. Whether it’s water or mold removal, repairing floodwater damage to property, we fully guarantee every remediation and restoration job we do.
Learn more about this topic at our Water Damage Restoration page
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Fire and Smoke Restoration
Few events are as traumatic, or as damaging, as a fire in your home. With even the smallest fire, you must contend with not only the immediate damage of the fire and smoke to your home, furnishings and personal property, but also the loss of the sense of security and comfort so important to transforming a house into a home. After the fire department has left and the flames extinguished, National First Response can start to rebuild your home and peace of mind.
Fire Damage
There is not much confusion about fires being covered under an insurance policy. Property fire loss is insured in two main ways, open perils and named perils. Open perils cover all the causes of loss not specifically excluded in the policy. Named perils required the actual cause of loss to be listed in the policy for insurance to be provided. The more common named perils include such damage causing events as fire, lightning, explosion, and theft.
Smoke Damage
There is a lot of confusion about smoke damages being covered under an insurance smoke loss policy. Property is insured in two main ways, open perils and named perils. Open perils cover all the causes of loss not specifically excluded in the policy. Named perils required the actual cause of loss to be listed in the policy for insurance to be provided. The more common named perils include such damage causing events as fire, lightning, explosion, and theft. Smoke damage is a covered peril in most homeowner policies.
Learn more about this topic at our Fire & Smoke Damage Restoration page.
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Storm Damage Restoration
Nature has a way of showing us from time to time that it holds the real power on this Earth. When a storm in the United States rages at full strength—be it a thunderstorm, hailstorm, tornado or hurricane—the effect can be devastating to our homes and personal possessions. Water and wind can combine to tear shingles from rooftops, tear siding from walls, flood interiors, knock down trees, break windows and pummel air conditioners.
National First Response stops the water from creating more damage, and begins to restore your possessions and home, returning them to the condition they were in before the water came.
National First Response stops the water from creating more damage, and begins to restore your possessions and home, returning them to the condition they were in before the water came.
Hail Damage
Hail can do a surprising amount of damage in little time, and if that damage isn’t quickly addressed it can cause expensive problems in the future—a damaged roof is sure to leak and also be that much more susceptible to more storm damage.
Monsoon Damage
The East and Gulf coasts have hurricanes, the Midwest has tornados and the Southwest is prone to powerful monsoons, or giant monsoons known as haboobs.
Floor Damage vs. Rain Damage
Most homeowners in the United States have a standard homeowner’s policy, which provides coverage for water damage but only before the water comes in contact with the ground.
Learn more about this topic at our Storm Damage Restoration page.
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Biohazard and Asbestos Cleanup And Disposal
We complete a visual examination of suspected materials and carefully collect samples for lab analysis. If a biohazard is present, we provide a written evaluation describing its location and extent of damage and write a protocol for clean up and disposal. If asbestos is present, we provide a written evaluation describing its location and extent of damage and write a protocol for correction, restoration, and prevention. Once again, material in good condition need not be sampled for asbestos unless it is likely to be disturbed.
Bio-Hazard Cleanup
Any biological substance that poses a threat to you or your family’s health can be considered a bio-hazard. A biohazard can range from the smallest microorganism to a human body or animal body. Removal of a biohazard is often unpleasant work, but National First Response technicians and Disaster Response Team members are versed in the proper procedures for biohazard removal and follow them to the letter. Improper disposal of biohazards can not only place you and your family in jeopardy, but can put everyone as risk.
ASBESTOS TESTING AND REMEDIATION
Most products made today do not contain asbestos. Those few products made which still contain asbestos that could be inhaled are required to be labeled as such. However, until the 1970s, many types of building products and insulation materials used in homes contained asbestos.
PROPERTY RESTORATION
Restoring a property means, quite literally, to make new again. You can trust National First Response when it comes time to bring back your property to a former, original, or alike state of existence and soundness. The period of restoration ends at the time when you are able to resume the use of your property as you had used it before.
Site Securitization
Securing your home after it’s been impacted by fire or water is a critical step towards its restoration. A fully secured home—whether that means boarding up windows, installing a temporary fence or an alert system—is far less vulnerable to additional damage that could be caused by the elements or criminal opportunists.
Content Management
In some fire or water disasters, properly restoring a property requires that the contents be removed from the structure. Removing the contents not only ensures that no further damage will occur to them, but also allows for more thorough and efficient restoration of the structure and the personal possessions.
Property Restoration
Sometimes the greatest damage that comes from a fire or flood isn’t to your home but rather what’s in the home, your personal possessions and furnishings. What can sometimes be damaged are one-of-a-kind items and family heirlooms that, for you, have a value that can’t be measured in dollars. Even when it seems like those items are beyond saving, our expert technicians with National First Response often can restore them to pre-loss condition.
Reconstruction
The first phase of the restoration process is about removing damaged structural elements and damaged items, and then cleaning the structure and personal possessions of any remaining acidic soot, water, mold or other contaminate. The final phase of the process is all about reconstruction—rebuilding and repairing those portions of your property damaged from the flood, fire or other event.
On Call 24/7 and Onsite within the hour.
We're Here to Help. Onsite valleywide within an hour. Outlying areas within 24 hours.
Let us handle the paperwork and insurance claim. Our restoration experts will restore your home or business and your peace of mind.
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