480-380-2600
Arizona Fire and Smoke Damage Restoration Experts
Complete Restoration for Fire, Smoke, Soot, & Odor damage
When fire strikes, the damage extends far beyond flames. Smoke and soot infiltrate walls, HVAC systems, and contents, while water from extinguishing efforts adds another layer of harm. National First Response delivers expert fire and smoke damage restoration services across Phoenix, Scottsdale, Mesa, Chandler, and throughout Arizona. Our certified team responds quickly to mitigate ongoing damage, clean up smoke residues, and restore your property to safety.
Steps to Take After Fire Damage to Protect Your Property
Call your insurance company to start the claims process. If you have a mortgage company or property manager, notify them as well. National First Response collaborates closely with insurance providers to document fire and smoke damage, submit detailed reports, and streamline the process for a seamless experience.
Only enter the property if the fire department has confirmed it is safe. If you don’t have permission, conditions remain hazardous. Do not risk your health or safety by going inside to retrieve items.
Notify the local police department and your utility providers if your home or business will remain unoccupied. Confirm that electricity, gas, and water are turned off until it is safe to reconnect.
Do not attempt to clean soot, remove debris, or make repairs yourself. Fire and smoke residues contain toxic chemicals, and water from firefighting can cause hidden mold growth. National First Response’s certified fire damage restoration team uses professional equipment and safe, proven methods to secure, clean, and restore your property.
We're Ready 24/7. Onsite Valleywide Within the Hour.
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Our Fire Damage Restoration Services
Smoke and Soot Removal
Our certified fire damage restoration team removes smoke and soot from walls, ceilings, floors, and contents to prevent permanent staining and corrosion. With advanced equipment, we deliver thorough smoke damage cleanup for homes and businesses across Mesa and the Phoenix metro area.
Odor Elimination and Air Purification
Lingering smoke odors can make a property unlivable. Using HEPA air scrubbers, ozone generators, and thermal fogging, we neutralize stubborn odors and restore clean, breathable air.
Water Extraction and Structural Drying
Firefighting often leaves behind significant water damage. We provide emergency water extraction, industrial drying, and mold prevention treatments to stop further damage and protect your property.
Structural Repair and Fire Damage Reconstruction
From minor repairs to complete fire damage repair, our licensed contractors rebuild damaged structures safely and efficiently. Whether it is drywall, flooring, roofing, or framing, NFR restores your property to pre-loss condition.
Contents Cleaning and Recovery
Furniture, electronics, documents, and personal keepsakes often suffer from fire and smoke exposure. Our fire restoration specialists carefully clean and restore salvageable items whenever possible.
Insurance Claim Support
We simplify the fire damage restoration process by working directly with your insurance carrier. Our team documents all damage, provides detailed reports, and helps ensure your claim is processed quickly and accurately.
See What Our Customers Are Saying

Tawni G.
I am the senior pastor of First Christian Church of Mesa. We had an incredible experience working with National First Response. They were our roofing contractor for an insurance claim, and their team went above and beyond in every way. They tirelessly advocated for us with the insurance company, performed excellent work, and were always responsive to our questions and needs. But that’s not all! Towards the end of our roof claim, we had a car crash into the front of our building, causing extensive damage. National First Response had a crew on-site within a couple of hours, quickly clearing debris and guiding us through the entire process. This was an extensive project involving multiple trades, all of which were professionally coordinated and managed. We can’t thank National First Response enough for their responsiveness, professionalism, and dedication. Kudos to the entire team for being amazing in every way imaginable!!! Highly recommend!!!

Chris G.
I have own multiple commercial buildings including Auto I can save for a fact that Guy Bond and Eric Walters are the reasons why this company are so successful. On top of being extremely sincere they have what most companies don't have and that is a little thing called follow through. There motto of trust and verify I must say that I have stolen and used it in my business. The turnaround time was absolutely amazing and everything was handled 100% up to par. I had a severe water leak that was taken care of in a timely manner. I believe he's the manager but Eric was a perfectionist and Guy Bond couldn't have been more like family. I recommend this company to anybody five stars if I could give it 10 I would again thank you guy and Eric

Mike M.
National First Response is one of the very best companies I've dealt with in the construction industry. From the very beginning, Michael as project manager was helpful, communicated frequently and effectively during the project. Michael helped me understand the complexity of making an insurance claim for the storm damage my house incurred. I would like to him give him and his company more than five stars.

Rosa P.
National First Response did an amazing job with my roof. I’m am very pleased with the outcome and appreciate all their hard work from beginning to the end! They dealt with my insurance and always kept me updated and informed with the process! I would most definitely recommend them to my friends and family! Once again, thank you all!

Steven B.
I had a water leak coming into my bedroom floor from an unknown source. Two plumbers could not diagnose the source. National First was able to come up with a plan to find the leak. Under the window they opened up a section of the sheetrock of the wall beneath the window. Water was sprayed outside of the window and some leaks were verified coming in below the window. Apparently, a few weeks earlier I had a bad rain storm and the wind was forcing the rain to come in below the window. It was determined that the WINDOW SEAL had failed or that there was not one installed. The plan was to pull out the window, reseal the window, reinstall it, re-sheetrock the open space, repaint the room, re-stucco the outside wall around the window, and repaint the outside wall. The carpet and carpet pad were replaced. It took several weeks to coordinate different contractors to perform all the specialty work. I was very pleased with the craftmanship and detail the workers did on the whole project. The estimate for the repair was right on spot. I had a few extra expenses for work I requested to be done that was not in the original estimate. I would recommend National First for any job relating to home repair.

Jeremy T.
BRAVO to the management and staff of National First Response! After a fire in our garage in October which caused upwards of 40,000.00 in damage - thankfully, our Insurance Company sent National First Response to the rescue! These guy's are truly a Class Act - They were very thorough, and went over every step in the recovery process in detail. With all of the employees in and out of our home while we were displaced, and not one item "walked off" our property, we always got a good feeling with everyone we came in contact with everyone was stellar, but a special thanks to Chris, Guy, and Vinnie for going the extra mile! After all the repairs were complete including complete renovation of the garage, and 1 bedroom, and serious restoration to two more bedrooms, paint carpet drywall water heater and the list goes on and on ... we were back in our home in under two months. If your looking for an honest hard working restoration company, that will do the job the way you would yourself, look no further.

Ernie B.
At first I wasn’t too sure when the two gentlemen approached me telling me about how they’d handled everything and I’d have a new roof. In the end I couldn’t be happier, most I had to do was call the insurance. They handled everything from there after, Nicole stayed on top of keeping me informed. Once everything was approved, the crew took 2 days to strip roof and install new roof. Highly recommend giving them a call.

Marsha E.
Excellent response time!

Public R.
After using National First Response on many occasions, I have found them to be timely and have excellent communication. My most recent interactions with Guy and Chris Owens only make me appreciate the care and service that you don't find with other contractors. When you have a house flood (or other major home problem) the stress you experience cannot be described until you experience it first hand. National First Response was there to provide the solutions and service necessary to make a difficult situation conclude positively. Thank you! Karen

Tony
Great experience! From the get go the First Response team was super communicative, they made sure all aspects of the project were aligned and being handled properly. The Ops manager, Nicole and her staff were communicating with me weekly and throughout the process of the installation. The installation team was amazing, very knowledgeable, professional and thorough. They made sure the property was kept clean and maintained, they cleaned up after installation and made sure everything was right before they completed. These guys are pro level and on point 100%. Highly recommend this company for roofing…!

Kelly L.
Filed a storm damage claim for my roof on 9/6, had a new roof done on 9/19. Great Company, quick and responsive. Made the whole process stress free. HIGHLY recommend!

Phil P.
Chris and his crew were outstanding resources in helping to restore our son's home following a fire. While another company did the major clean-up and clearing out the charred materials, Chris and his crew performed the vast majority of the rebuild - and we wish we had given the entire project to them. We loved working with Chris and his crew, the communication was excellent, they came in on budget and they did a fantastic job. Thanks to all the staff of National First Response that worked on our project

Chris T.
The project manager, and all of the crew were excellent! No problems at all & would recommend them to anyone!

Patrick H.
Extremely responsive...answered all questions in a timely manner...the estimator I had, Cody, was fantastic to work with and even after his estimate he stayed in communication throughout the entire process...If I ever have any issues arise or someone asks for my recommendation I will tell them to call National First Response

Sharmen R.
These guys are wonderful. They are quick, responsive and nice. I refer them to my clients all the time and they never disappoint.

Rose K.
Great team of qualified professionals who are quick to respond and get the job done. Highly recommended for thorough, honest and reliable service.

Brian B.
Solid company. Project coordinator Grace will help you get your job completed in a streamlined fashion.

Keitha R.
We had our roof replaced and the guys were very polite and cleaned up daily. Brandon Michel was the project manager. He was polite and made sure everything went smoothly. I had a couple of small issues when we did the walk thru of the roof. They fixed them right then instead of coming back another day. The roof looks like it was never touched. A perfect job well done.

Gary M.
We had an overhead HVAC system failure with a resulting water leak in the living room ceiling, causing a large hole in the ceiling and lighting fixture displacement. Required repairs included patching and repainting ceiling area and rehanging lighting fixture. . The technician, Steve, did a perfect restoration job. We also appreciated the fast response.

Tim D.
National First Response has been great. They helped navigating our insurance claim and the work is first class. Couldn’t be happier with the new roof

Jennifer S.
National First Response was great to work with on getting my roof replaced. They helped me by letting me know what to expect all along the process. They were also very responsive when I had any concerns. I would highly recommend going with National First Response. Nicole big thanks for being so responsive to any needs I had through the process. Good customer service is hard to find these days, but this team is excellent! Thank you

Sarah K.
We had a drain pipe leak in out upstairs bathroom and extensive damage. We could not have asked for better service from Eric and Jeremy. They were fast and attentive and supportive during the whole process.

Tracy T.
NFR did an amazing job! They had the job done within a day and they were very cautious with the yard clean up and mindful of protecting our plants and property. They also helped with the insurance process as well which was extremely helpful. The new roof looks great! A huge thank you to NFR for such a great job!

Bedliners a.
Thank you, National First Response. Kayla is awesome! I am very impressed with the professionalism and quality of work. I will recommend NFR to my family and friends.

Tracy W.
**Review for National First Response Roofing** I recently had the pleasure of working with National First Response Roofing for a roofing project, and I couldn't be more satisfied with the results. From start to finish, the experience was fantastic! Grace was very through with her communication, keeping us on track and relaying information about the projects, our loan and completion. This really made us feel comfortable. The crew was incredibly consistent, completing the entire roofing project in just three days. Their efficiency did not compromise the quality of the work; in fact, it was remarkable. I was particularly impressed with Mikey, who sold the project. He was thorough in his approach, addressing all my questions and concerns with patience and expertise. His professionalism made it easy for me to trust him, which was a significant factor in our decision to choose National First Response Roofing. Overall, I highly recommend National First Response Roofing for anyone in need of roofing services. Their commitment to quality, punctuality, and customer satisfaction is truly commendable. Thank you, National, for an amazing experience!

Matt M.
Really great customer service and final product. Took the time to prepare and plan the job beforehand. Then the crew finished my 1000sf house in one day. Clean and beautiful results.

Chris L.
We had our roof replaced by National First Response and it turned out fantastic! Even better than the work was the process itself. National First Response was incredible easy to work with every step of the way. A big thank you to Nicole for helping us coordinate all the details and working with our insurance and contractors, she made getting our new roof a breeze! 5 stars and then some 🙂

Cindy A.
National First Response did a fantastic job repairing previously-undiscovered dry rot damage in my exterior kitchen wall. Every person who came to my home was 100% professional, courteous, respectful, helpful, and, most importantly, highly competent. Eric managed my project perfectly from start to finish, including explaining each step in advance so I could understand what was needed and what I would see as it happened. Shout out to framers Donny and Trent, drywallers Paul and Ricardo, Sunvec Roofing, stucco experts Gary, Dave, and Dave, painters Rick and Robert, plus Vinnie and Josh. I would happily bring any of them back for any work I might need to have done in the future.

Jeanette E.
National First Response was called to our home for various issues and Guy responded immediately within an hour. He corrected the plumbing issues and completed the job in a timely manner. I would highly recommend National First Response and a special shout to Guy for his professionalism and kindness. He was also asked to play Santa for this year's Christmas and responded with an Absolute YES!!

CaSandra C.
What a great company to have worked with! After the storm, they were quick to come and help me out. Unlike other companies who were giving me a wait time of a week to just have someone inspect the roof. Michael was very helpful in answering my questions and making sure everything got done correctly. I would recommend to all my family in friends!
On Call 24/7 and Onsite within the hour.
We're Here to Help. Onsite valleywide within an hour. Outlying areas within 24 hours.
Let us handle the paperwork and insurance claim. Our restoration experts will restore your home or business and your peace of mind.
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Fire and Smoke Damage Restoration FAQs
Fire damage restoration includes cleaning soot and smoke residue, removing odors, extracting water left from firefighting, drying affected areas, repairing structural damage, and restoring salvageable contents.
Yes. Most fire-damaged houses can be restored with professional remediation and reconstruction. NFR specializes in repairing structural components, cleaning soot and smoke, and rebuilding homes to safe, livable conditions.
The cost depends on the extent of the fire and smoke damage, square footage, and the repairs required. Small smoke cleanups may be a few thousand dollars, while full structural restoration can cost significantly more. NFR provides a detailed estimate after inspection and works directly with your insurance provider to manage costs.
It is not recommended to paint directly over smoke-damaged wood. The soot and odor will often seep through. Professional cleaning and sealing are required before painting. NFR technicians ensure the surface is properly restored first.
Fixing smoke damage requires professional cleaning of walls, ceilings, floors, and personal belongings with specialized tools and cleaning agents. We also use HEPA filtration, ozone treatments, and deodorization to eliminate smoke particles and restore air quality.
Lightly charred or smoke-damaged wood can sometimes be cleaned and sealed, but severely burned structural wood usually requires replacement. Our experts will inspect the damage and determine the safest, most cost-effective solution.
The timeline depends on the extent of the fire. Minor smoke cleanup may take a few days, while large fires with structural repairs can take weeks. NFR provides a clear restoration plan and timeline after our initial inspection.
Our team uses advanced odor elimination methods like ozone treatment, thermal fogging, and HEPA filtration. These techniques neutralize smoke particles deep within walls, furniture, and air ducts, permanently removing the odor instead of just covering it up.
